Server Migration WebHorizon Shared SG

Fritz

In case anyone missed it and have their site not working.

Webhorizon Shared Hosting Singapore changed its IP (and probably migrated the server) from 23.106.120.84 (LeaseWeb) to 103.216.223.242 (Host Universal Pty Ltd).

Somehow no email notification sent to me, but I believe @MikePT has announced this beforehand.

@Abdullah please give more concern to your customers.

Mod: please move this thread if necessary.

dosai

Thanks for sharing. I didn't receive any such notification as well.

Ipv6 changed to 2406:d500:12:310:0:0:0:2

FrankZ

My service also seems to be running on Mike PT's server wsg1.wndp.pt
Same IPv4 and IPv6 as stated above.

intermall

Ah, that's why i receive downtime notification for my website.

nick_

Are these two providers sharing the same server?

Fritz

@nick_ said:
Are these two providers sharing the same server?

Webhorizon is the reseller.

The best part is, we have 1 day behind files and database.

ElonBezos

@Fritz said: Webhorizon is the reseller.

mindblowin

Dazzle

@Fritz said:

@Abdullah please give more concern to your customers.

It might be their email failed to land in your inbox. You need to open ticket to tell him that the email broken. Happened to me before.

bdl

@Fritz said:
In case anyone missed it and have their site not working.

Webhorizon Shared Hosting Singapore changed its IP (and probably migrated the server) from 23.106.120.84 (LeaseWeb) to 103.216.223.242 (Host Universal Pty Ltd).

Somehow no email notification sent to me, but I believe @MikePT has announced this beforehand.

@Abdullah please give more concern to your customers.

Mod: please move this thread if necessary.

Thankyou @Fritz for the heads up - can confirm the change on my account today,with no notification whatsoever from WebHorizon!

vyas

@ElonBezos said:

@Fritz said: Webhorizon is the reseller.

mindblowin

Six Two degrees of separation

explicit

yeah, same here too.

bdl

mine seems to be playing up, direct admin DNS entries show 103.216.223.243 now, again without any notification

febryanvaldo

Hmm. If so, it's really bad.

Fritz

Yes, IP changed to 103.216.223.243

No notification.

Oh my oh my this #$#@! Provider.

bdl

@Fritz said:
Yes, IP changed to 103.216.223.243

No notification.

Oh my oh my this #$#@! Provider.

that IP also not responding to ping

@Abdullah - any news?

dosai

Might as well ask @MikePT

intermall

242 IP is not reachable. What happened?

FrankZ

IPv6 changed to 2406:d500:12:310:0:0:0:fabc ?

bdl

FWIW Direct Admin still enables access to files so take a backup just in case!

vyas

On a related note: who is managing WebHorizon NAT in Singapore?
I got a mail from NATVPS ( I thought the two were releated yet separate companies ?? )

Singapore NAT Email

Hello,

Important: Changing to our IP address space

As we switch to our IP address space, a new IPv4 and IPv6 address will be assigned to your Singapore NAT VPS in the next 24 hours.

Please find new IPv4 NAT port info here: https://my.webhorizon.net/plugin/support_manager/knowledgebase/view/3/nat-ipv4-ports-calculator-ovz/

Kind regards,

NatVPS.net

Dazzle

@vyas said:
On a related note: who is managing WebHorizon NAT in Singapore?

It is sub-brand of Webhorizon.

https://lowendtalk.com/discussion/173094/natvps-net-ipv6-nat-ipv4-vps-switzerland-hong-kong-singapore-netherlands-poland-usa/p1

vyas

@Dazzle said:

@vyas said:
On a related note: who is managing WebHorizon NAT in Singapore?

It is sub-brand of Webhorizon.

https://lowendtalk.com/discussion/173094/natvps-net-ipv6-nat-ipv4-vps-switzerland-hong-kong-singapore-netherlands-poland-usa/p1

Those names! I mixed them up with natvps.net Thanks

Fritz

I'm not losing billion dollar but this kind of attitude is really anoying.

Bro @Abdullah

vyas

I set my active accounts with Webhorizon for cancellation. Nothing personal, but this brand/ sub-brand, migration, ip change, downtime.. business was taking too much time.

dosai

I have a shared hosting with email addon (mxroute which I actually use), now I'm worried.

bdl

@dosai said:
I have a shared hosting with email addon (mxroute which I actually use), now I'm worried.

backup your shared hosting and mxroute has a $15/yr promo at the moment (https://accounts.mxroute.com/?cmd=cart&action=add&id=217) => worries gone

dosai

@bdl said:

@dosai said:
I have a shared hosting with email addon (mxroute which I actually use), now I'm worried.

backup your shared hosting and mxroute has a $15/yr promo at the moment (https://accounts.mxroute.com/?cmd=cart&action=add&id=217) => worries gone

My budget is $5 😅

dosai

Received an email from webhorizon but even after new ip change, nothing is loading.

103.216.223.243 2406:d500:12:310:0:0:0:fabc

Abdullah

@dosai said:
Received an email from webhorizon but even after new ip change, nothing is loading.

103.216.223.243 2406:d500:12:310:0:0:0:fabc

I have escalated the issue to the provider regarding connections timing out and they are investigating the cause of the problem.
We apologize for the confusion and inconvenience caused and how this singapore shared hosting case was handled. I have taken steps to ensure that this does not happen again in the future.

Brueggus

@Abdullah said: We apologize for the confusion and inconvenience caused and how this singapore shared hosting case was handled. I have taken steps to ensure that this does not happen again in the future.

I liked you more when you sounded less 'professional'.

Fritz

@Abdullah said:

@dosai said:
Received an email from webhorizon but even after new ip change, nothing is loading.

103.216.223.243 2406:d500:12:310:0:0:0:fabc

I have escalated the issue to the provider regarding connections timing out and they are investigating the cause of the problem.
We apologize for the confusion and inconvenience caused and how this singapore shared hosting case was handled. I have taken steps to ensure that this does not happen again in the future.

I guess you forgot that you have an SG Reseller Plan.
You also forgot to change the IP of sg-shared02.control-panel.in until few hours ago.

Honestly, this is so unprofessionnal. You just responded after few hours weeks.

I have moved my site from you. Not critical luckily.

I will mark it for cancellation. Cheers.