For those of you who had VMs with Stromonic that were transferred to Leapswitch
For those that previously had a VM with Stromonic that was transferred to Leapswitch:
DO NOT use the "Cancel at end of billing cycle" cancellation option early.
I expect that many of us are planning on cancelling these Stromonic (now Leapswitch) VMs at the end of the billing cycle due to the renewal price being higher than Leapswitch's normal price for better specs. If you do this early, like I did, you will find that hostbill will cancel and delete your VM immediately. According to Leapswitch support this is due to when importing the client information from Stromonic's WHMCS billing system to Leapswitch's Hostbill system no payment information was transferred, since no payments were made to Leapswitch. Because of this Hostbill does not see the expiry date of the VM and cancels it within a few minutes of entering the "Cancel at the end of billing cycle" cancellation.
Leapswitch support was fast to replace my cancelled VM with a new one complete with the correct expiration date. So kudos to support for responding so quickly and professionally. But I figure most of you would rather avoid reinstalling and rebuilding your VMs from your backups as I am about to do now.