hopefully virmach and xtom terminate their tokyo contract to put @VirMach and MJJs out of their misery.
95% less tickets and no more MJJ bitching any more (at least in the long term)
wa'z your daily routine, jus' fix the broken racks, close most of the tickets and call it a day?
If people are getting their tickets just closed it's mostly these, which are actually most tickets now which is technically a good thing since it's better than having a bunch of serious tickets but at the same time nerve-inducing.
Customer with $5 a year special, has 6 tickets they opened for IPv6, a ticket they opened for "blocked port" where they were told it's not an issue with that but their operating system going into kernel panic from low memory, they made 3-4 more replies spamming same thing over and over, then made another ticket.
Customer with $12 a year special and $7 a year special, ignored posted outage, ignored troubleshooting information that's visible in the screenshot he provided us of the error, which explains the error.
Customer has $6 a year special, made a ticket with his own title that's unhelpful, then said his problem was that for over a month he has been seeing the troubleshooting information at the bottom which he thinks means he's getting all those errors even though his service is clearly functional.
We're probably going to have to end up doing something about these, we've always been okay with giving cheap specials and not raising prices but clearly when these people are just spamming in tickets like this on limited support packages they're not taking that part of it very seriously.
By the way those examples above were all in a row as in not cherry picked, I have like 30 more I could go over but you get the point.
@cybertech said:
i thought mainland china has bad ping to HK, and tokyo is best overall?
From my testing yes, but I also decided doing Singapore or HK means lots of orders from unhappy people that would then create tickets and chargebacks and write bad reviews if the connection isn't as good as from Tokyo to that region so it's effectively pointless to pursue.
@Flying_Chinaman said: wa'z your daily routine, jus' fix the broken racks, close most of the tickets and call it a day?
I tried answering this a few times without being negative and it's not possible, the simplest way to say it is obviously most my day isn't a routine, it's whatever work ends up being created for me that day by a third party and then ... tickets.
Since we are benchmarking WordPress these days on AMD Ryzen 7000 series, most notably 7950X.....because it has fastest single core performance which is best suitable for WordPress/PHP as it is single threaded....so here is my benchmark on AMD Ryzen 9 5950X, 4 core 8GB VPS.
What OS/php/etc - is this stock things or tuned?
I want to test my shit too, but I want the same software stack
This is nginx + php-fpm.
First I ran benchmark on stock and it gave 8.2. Then I tuned mariadb according to what that benchmark said and it went to 9.5. nginx and rest of the settings are stock.
Tried same benchmark on Ryzen 9 3900X, 1 core 1GB and it failed on last test of "network" as mariadb process was killed by systemd.
Jul 30 12:46:11 DualHandy-VM systemd[1]: mariadb.service: A process of this unit has been killed by the OOM killer.
Jul 30 12:46:11 DualHandy-VM systemd[1]: mariadb.service: Main process exited, code=killed, status=9/KILL
Jul 30 12:46:11 DualHandy-VM systemd[1]: mariadb.service: Failed with result 'oom-kill'.
Jul 30 12:46:11 DualHandy-VM systemd[1]: mariadb.service: Consumed 44.574s CPU time.
@Flying_Chinaman said: wa'z your daily routine, jus' fix the broken racks, close most of the tickets and call it a day?
I tried answering this a few times without being negative and it's not possible, the simplest way to say it is obviously most my day isn't a routine, it's whatever work ends up being created for me that day by a third party and then ... tickets.
Perhaps you need a new ticketing policy:
pay less than $20 annually => one active ticket
pay between $20 and $40 annually => two active tickets
...
this policy helps prevent low-paying ticket users from submitting excessive tickets and depleting ticket resources.
@Flying_Chinaman said: wa'z your daily routine, jus' fix the broken racks, close most of the tickets and call it a day?
I tried answering this a few times without being negative and it's not possible, the simplest way to say it is obviously most my day isn't a routine, it's whatever work ends up being created for me that day by a third party and then ... tickets.
Perhaps you need a new ticketing policy:
pay less than $20 annually => one active ticket
pay between $20 and $40 annually => two active tickets
...
this policy helps prevent low-paying ticket users from submitting excessive tickets and depleting ticket resources.
MJJ - 1 ticket per real human, regardless of clone accounts, resold logins, services etc.
others - NA
@Flying_Chinaman said: wa'z your daily routine, jus' fix the broken racks, close most of the tickets and call it a day?
I tried answering this a few times without being negative and it's not possible, the simplest way to say it is obviously most my day isn't a routine, it's whatever work ends up being created for me that day by a third party and then ... tickets.
Perhaps you need a new ticketing policy:
pay less than $20 annually => one active ticket
pay between $20 and $40 annually => two active tickets
...
this policy helps prevent low-paying ticket users from submitting excessive tickets and depleting ticket resources.
One active ticket at a time over and over won't solve the problem of people creating many tickets over the same issue that's not really covered under support. Anyway it's not a huge deal we'll get it all sorted out.
@rpollestad said:
Oof. Got a notice that my SJ dedicated server is going away. That sucks.
Are you just done offering dedicated servers or is it just that location and I can migrate?
It's been a decision we've considered for a while, I wish I would've done it sooner and provided a longer notice and it especially sucks that we're doing it to the people that stuck around for so long but I believe it'll be good for everyone. I don't feel comfortable having broken controls, no planned resolution for that to improve the controls, and it seems like everything is only going to regress from here so it's best to do something important and try to be proactive this time. And the way it works out it just ends up clashing with our workflow where we often have extreme delays on even providing support and we don't want that.
We would want to offer dedicated servers, no's not the time. It will be later when we can do servers ourselves, our own hardware, as originally intended. It's just not something that can be done right now. Most we can offer is a VPS/VDS replacement for anyone interested.
@VirMach said: It's been a decision we've considered for a while, I wish I would've done it sooner and provided a longer notice and it especially sucks that we're doing it to the people that stuck around for so long but I believe it'll be good for everyone. I don't feel comfortable having broken controls, no planned resolution for that to improve the controls, and it seems like everything is only going to regress from here so it's best to do something important and try to be proactive this time. And the way it works out it just ends up clashing with our workflow where we often have extreme delays on even providing support and we don't want that.
then can you provide compensation? I slide down into 2 years wait and multi-account drama and finally got nothing
and when can you process my coinbase deposit,its already 5 months,and still on-hold? #913893
@VirMach What's your situation with DediPath.....everything all good!?
Because after the last downtime where they didn't communicate anything, hosts are not happy and some of them are migrating away like EthernetServers. And I read, even on WHT their name is being scrubbed. I believe you have some nodes with them so just checking if all is well and they are not going down!?
@lesuser said: @VirMach What's your situation with DediPath.....everything all good!?
Because after the last downtime where they didn't communicate anything, hosts are not happy and some of them are migrating away like EthernetServers. And I read, even on WHT their name is being scrubbed. I believe you have some nodes with them so just checking if all is well and they are not going down!?
@rpollestad said:
Oof. Got a notice that my SJ dedicated server is going away. That sucks.
Are you just done offering dedicated servers or is it just that location and I can migrate?
We would want to offer dedicated servers, no's not the time. It will be later when we can do servers ourselves, our own hardware, as originally intended. It's just not something that can be done right now. Most we can offer is a VPS/VDS replacement for anyone interested.
Been a happy dedicated holder since 2016. Sad to see it go but thank you for the reply.
Sorry, don't mean to make trouble, but, would it make any sense for @Virmach to connect former dedi customers with whomever was @Virmach's dedi upstream provider? It seems a shame that there isn't some way to facilitate former dedi customers' ability to keep their dedi servers that they like.
@Not_Oles said:
Sorry, don't mean to make trouble, but, would it make any sense for @Virmach to connect former dedi customers with whomever was @Virmach's dedi upstream provider? It seems a shame that there isn't some way to facilitate former dedi customers' ability to keep their dedi servers that they like.
@Not_Oles said:
Sorry, don't mean to make trouble, but, would it make any sense for @Virmach to connect former dedi customers with whomever was @Virmach's dedi upstream provider? It seems a shame that there isn't some way to facilitate former dedi customers' ability to keep their dedi servers that they like.
We just don't feel like we can do it justice right now. Whatever we do would end up being sub-par and it's one of those situations that's "it's not you, it's me" and it's best we just end the relationship for now so we're the responsible party and end any future potential grief.
Read my comment below on why, but I don't think we'd be comfortable facilitating that.
@lesuser said: @VirMach What's your situation with DediPath.....everything all good!?
Because after the last downtime where they didn't communicate anything, hosts are not happy and some of them are migrating away like EthernetServers. And I read, even on WHT their name is being scrubbed. I believe you have some nodes with them so just checking if all is well and they are not going down!?
I'll have a more in-depth response for this soon hopefully. I've edited out my comment for now because it's too vague and may be taken the wrong way.
@Not_Oles said: Sorry, don't mean to make trouble, but, would it make any sense for @Virmach to connect former dedi customers with whomever was @Virmach's dedi upstream provider? It seems a shame that there isn't some way to facilitate former dedi customers' ability to keep their dedi servers that they like.
P.S. we tried doing this in the past, you should be able to read about our side of the story if you find a copy of the lawsuit against the provider that cut off dedicated servers we paid for and wouldn't even release them temporarily for customer data. We just wouldn't want to facilitate it only for the core problem to still be there for the customers (a third party.)
If a customer really wants to do that we're all ears so we'll help them out of course in their ticket.
Behavior like this is only going to ensure we don't give out IPv6 to anyone unless they purchase a plan that comes officially with IPv6. For reference this guy made two "urgent" tickets about needing IPv6 on some old specials.
@VirMach said:
Behavior like this is only going to ensure we don't give out IPv6 to anyone unless they purchase a plan that comes officially with IPv6. For reference this guy made two "urgent" tickets about needing IPv6 on some old specials.
Well, in his defense, he is not wrong. You should have a way to find tickets older then X days and prioritize them OR reply to them OR some way to let them know what to do.
Your service is very unreliable (at least as far as i can see from the people on this forum), but since you never said 100% uptime, no complains there, specially at that price. IP changes are not good, but if unavoidable, then so be it.
However, not replying to customer ticket IS a problem. So if you cannot hire more people to reply to tickets, get less customers OR charge them PER ticket opened/replied. Basically some way to reduce the number of tickets pending replies for over X days.
What is the "X" number of days? You can define that, but a good number is 5 working days.
VirMach said: e able to read about our side of the story if you find a copy of the lawsuit against the provider that cut off dedicated servers we paid for and wouldn't even release them temporarily for customer data.
We need LowEndLawyer to find those.
Virtual Machine Solutions LLC should be one side, ColoCrossing should be the other. Or maybe Deluxe?
VirMach is based in LA, so I would assume it should be in LA courts? I have no idea how Murica system works.
Found this, have no idea how to get a copy
I am currently traveling in mostly remote areas until sometime in April 2024. Consequently DM's sent to me will go unanswered during this time.
For staff assistance or support issues please use the helpdesk ticket system at https://support.lowendspirit.com/index.php?a=add
Comments
hopefully virmach and xtom terminate their tokyo contract to put @VirMach and MJJs out of their misery.
95% less tickets and no more MJJ bitching any more (at least in the long term)
If people are getting their tickets just closed it's mostly these, which are actually most tickets now which is technically a good thing since it's better than having a bunch of serious tickets but at the same time nerve-inducing.
We're probably going to have to end up doing something about these, we've always been okay with giving cheap specials and not raising prices but clearly when these people are just spamming in tickets like this on limited support packages they're not taking that part of it very seriously.
By the way those examples above were all in a row as in not cherry picked, I have like 30 more I could go over but you get the point.
From my testing yes, but I also decided doing Singapore or HK means lots of orders from unhappy people that would then create tickets and chargebacks and write bad reviews if the connection isn't as good as from Tokyo to that region so it's effectively pointless to pursue.
I tried answering this a few times without being negative and it's not possible, the simplest way to say it is obviously most my day isn't a routine, it's whatever work ends up being created for me that day by a third party and then ... tickets.
Very important distinction.
Yo @VirMach I thought your job would be a stable buck one, thanks for answer anyway.
Yo Franz, the concierge of VirmAch, wa'z the freq limit for chanting at this moan thread?
Yo which one? I will jump off from the masochist bus
smartass shitposting satirist
Since we are benchmarking WordPress these days on AMD Ryzen 7000 series, most notably 7950X.....because it has fastest single core performance which is best suitable for WordPress/PHP as it is single threaded....so here is my benchmark on AMD Ryzen 9 5950X, 4 core 8GB VPS.
SUPERB PERFORMANCE!
And this is just $24/year
Fast as fuck Core i9 VPS (aff) | Powerful AMD Ryzen VPS (aff)
What OS/php/etc - is this stock things or tuned?
I want to test my shit too, but I want the same software stack
Haven't bought a single service in VirMach Great Ryzen 2022 - 2023 Flash Sale.
https://lowendspirit.com/uploads/editor/gi/ippw0lcmqowk.png
This is nginx + php-fpm.
First I ran benchmark on stock and it gave 8.2. Then I tuned
mariadbaccording to what that benchmark said and it went to 9.5.nginxand rest of the settings are stock.Fast as fuck Core i9 VPS (aff) | Powerful AMD Ryzen VPS (aff)
Tried same benchmark on Ryzen 9 3900X, 1 core 1GB and it failed on last test of "network" as
mariadbprocess was killed bysystemd.Fast as fuck Core i9 VPS (aff) | Powerful AMD Ryzen VPS (aff)
Tried again. Ryzen 9 3900X, 1 core 1GB WordPress benchmark. Again superb performance considering it is 3000 series and VPS cost is $1 or $1.1 per year
No wonder VirMach is in loss haha!
Fast as fuck Core i9 VPS (aff) | Powerful AMD Ryzen VPS (aff)
Perhaps you need a new ticketing policy:
pay less than $20 annually => one active ticket
pay between $20 and $40 annually => two active tickets
...
this policy helps prevent low-paying ticket users from submitting excessive tickets and depleting ticket resources.
MJJ - 1 ticket per real human, regardless of clone accounts, resold logins, services etc.
others - NA
I bench YABS 24/7/365 unless it's a leap year.
Oof. Got a notice that my SJ dedicated server is going away. That sucks.
Are you just done offering dedicated servers or is it just that location and I can migrate?
One active ticket at a time over and over won't solve the problem of people creating many tickets over the same issue that's not really covered under support. Anyway it's not a huge deal we'll get it all sorted out.
It's been a decision we've considered for a while, I wish I would've done it sooner and provided a longer notice and it especially sucks that we're doing it to the people that stuck around for so long but I believe it'll be good for everyone. I don't feel comfortable having broken controls, no planned resolution for that to improve the controls, and it seems like everything is only going to regress from here so it's best to do something important and try to be proactive this time. And the way it works out it just ends up clashing with our workflow where we often have extreme delays on even providing support and we don't want that.
We would want to offer dedicated servers, no's not the time. It will be later when we can do servers ourselves, our own hardware, as originally intended. It's just not something that can be done right now. Most we can offer is a VPS/VDS replacement for anyone interested.
then can you provide compensation? I slide down into 2 years wait and multi-account drama and finally got nothing
and when can you process my coinbase deposit,its already 5 months,and still on-hold? #913893
@VirMach What's your situation with DediPath.....everything all good!?
Because after the last downtime where they didn't communicate anything, hosts are not happy and some of them are migrating away like EthernetServers. And I read, even on WHT their name is being scrubbed. I believe you have some nodes with them so just checking if all is well and they are not going down!?
Fast as fuck Core i9 VPS (aff) | Powerful AMD Ryzen VPS (aff)
I admit I was kinda curious about that at well.
Been a happy dedicated holder since 2016. Sad to see it go but thank you for the reply.
Sorry, don't mean to make trouble, but, would it make any sense for @Virmach to connect former dedi customers with whomever was @Virmach's dedi upstream provider? It seems a shame that there isn't some way to facilitate former dedi customers' ability to keep their dedi servers that they like.
I hope everyone gets the servers they want!
Is there any new progress in the Ulaanbaatar data center, I have prepared 40-25 knives for it
ServerFactory aff best VPS; HostBrr aff best storage.
The issue is the upstream being terrible.
We just don't feel like we can do it justice right now. Whatever we do would end up being sub-par and it's one of those situations that's "it's not you, it's me" and it's best we just end the relationship for now so we're the responsible party and end any future potential grief.
Read my comment below on why, but I don't think we'd be comfortable facilitating that.
I'll have a more in-depth response for this soon hopefully. I've edited out my comment for now because it's too vague and may be taken the wrong way.
P.S. we tried doing this in the past, you should be able to read about our side of the story if you find a copy of the lawsuit against the provider that cut off dedicated servers we paid for and wouldn't even release them temporarily for customer data. We just wouldn't want to facilitate it only for the core problem to still be there for the customers (a third party.)
If a customer really wants to do that we're all ears so we'll help them out of course in their ticket.
Behavior like this is only going to ensure we don't give out IPv6 to anyone unless they purchase a plan that comes officially with IPv6. For reference this guy made two "urgent" tickets about needing IPv6 on some old specials.
I DEMAND IPV6!
Haven't bought a single service in VirMach Great Ryzen 2022 - 2023 Flash Sale.
https://lowendspirit.com/uploads/editor/gi/ippw0lcmqowk.png
I DEMAND IPV6!
I bench YABS 24/7/365 unless it's a leap year.
Well, in his defense, he is not wrong. You should have a way to find tickets older then X days and prioritize them OR reply to them OR some way to let them know what to do.
Your service is very unreliable (at least as far as i can see from the people on this forum), but since you never said 100% uptime, no complains there, specially at that price. IP changes are not good, but if unavoidable, then so be it.
However, not replying to customer ticket IS a problem. So if you cannot hire more people to reply to tickets, get less customers OR charge them PER ticket opened/replied. Basically some way to reduce the number of tickets pending replies for over X days.
What is the "X" number of days? You can define that, but a good number is 5 working days.
Artificial intelligence is no match for our natural stupidity.
Time flies like an arrow; fruit flies like a banana.
We need LowEndLawyer to find those.
Virtual Machine Solutions LLC should be one side, ColoCrossing should be the other. Or maybe Deluxe?
VirMach is based in LA, so I would assume it should be in LA courts? I have no idea how Murica system works.
Found this, have no idea how to get a copy
https://dockets.justia.com/docket/california/cacdce/2:2023cv01787/877808
https://www.law.com/radar/card/virtual-machine-solutions-llc-v-deluxe-corporation-et-al-48077854-r/
https://trellis.law/doc/155455152/civil-case-cover-sheet-filed-by-virtual-machine-solutions-llc-plaintiff-filed-by-virtual-machine-solutions-llc-plaintiff
Why is poor Jon Biloh getting sued? He claimed like 1757517157 times he has nothing to do with ColoCrossing!?
Haven't bought a single service in VirMach Great Ryzen 2022 - 2023 Flash Sale.
https://lowendspirit.com/uploads/editor/gi/ippw0lcmqowk.png
Don't give him those kind of ideas.
I am currently traveling in mostly remote areas until sometime in April 2024. Consequently DM's sent to me will go unanswered during this time.
For staff assistance or support issues please use the helpdesk ticket system at https://support.lowendspirit.com/index.php?a=add
I demand BGP session.
I have my own LowEndASN and IPv6 subnets now, which are superior to provider's subnets.
ServerFactory aff best VPS; HostBrr aff best storage.