VirMach - Complain - Moan - Praise - Chit Chat - Flan

msatt

This (Frankfurt) is starting to get annoyiing.
No email notifications just a message which no one would read until the move happened (even though the site says emails are being sent).
12-18 hours downtime except it is almost 3 days (so far).
Backup server available and when activated you eventually get a cloudflare error and cannot access either new or old server.
As usual NO FEEDBACK from @VirMach
I appreciate / hope you are working at getting this resolved, but you have heard these compllaints and moans so many times before, yet you still keep on repeating the same errors. To me it really does sound like you don't really care about the customers.

nooneatall

Update-- we are still awaiting networking but the servers were successfully migrated & powered on within the original expected timeframe.

skorous

@msatt said:

yet you still keep on repeating the same errors.

Not being a jerk but so do you. "Fool me once, shame on you. Fool me twice, ..........."

Jab

@nooneatall said:

Update-- we are still awaiting networking but the servers were successfully migrated & powered on within the original expected timeframe.

Please, @VirMach this is like a slap in the face with a rotting fish. Shit is not working, people angry, no updates... you can't just like 48h later claim original expected timeframe [we wait for network]. It's working or not - there is no between state for customers

msatt

@nooneatall said:

Update-- we are still awaiting networking but the servers were successfully migrated & powered on within the original expected timeframe.

So where is this message (public) ?
If "awaiting networking" why was this not resolved BEFORE the move @VirMach

@skorous said: Not being a jerk but so do you. "Fool me once, shame on you. Fool me twice, ..........."

Not being a jerk - contract is for 3 years - and I want virmach to survive and grow

Jab

@msatt said: So where is this message (public) ?

The same place as every other message is, network status page, why you still shocked?

skorous

@msatt said:

@nooneatall said:

Update-- we are still awaiting networking but the servers were successfully migrated & powered on within the original expected timeframe.

So where is this message (public) ?
If "awaiting networking" why was this not resolved BEFORE the move @VirMach

@skorous said: Not being a jerk but so do you. "Fool me once, shame on you. Fool me twice, ..........."

Not being a jerk - contract is for 3 years - and I want virmach to survive and grow

Virmach did three year deals?

_MS_

kendid

Just following along to see if there is any news about my AMS servers coming back online (not from FRA). I'm sure he's busy with something that went wrong and doesn't have time to update here right now

Jab

virmach-shpitzer is now UP
Downtime: 2d 21 hr 20 min

WE BACK BOIS.

EDIT:

ABORT

virmach-shpitzer is now DOWN
Noticed at: 2024-05-28 01:50:43 (UTC 01:00)
Encountered errors:
Amsterdam: Timeout (5 sec)
London: Timeout (5 sec)
Frankfurt: Timeout (5 sec)
Warsaw: Timeout (5 sec)

EDIT2:
One more server back, Downtime: 2d 21 hr 26 min, probably gonna go offline in like 5 minutes ^.-
EDIT3:
Lasted like a minute, back offline :F
Two more servers booted for like a minute, two.

nooneatall

Hello guys, I was keeping a database on a VPS from Virmach, which happened to be in Frankfurt. Initially, it was of little value so I didn't keep any backups or anything. I was planning to take it all off the next month and this mess happened.
Now the question is: how screwed am I? Is data loss likely at this point?

It's up, I wasn't screwed.

msatt

I did request a secondary server which resulted in a continuous cloudflare error.
Happy to say original server is back but billing cpanel is not showing it, just the -secondary.
Going to the advanced cpanel via the -secondary link, I can see both original and secondary.

Mumbly

DE -> NL

Down for 5 h, 54 min
The reason is No Response.
Details:Ping Responded Unsuccessfully
May 28, 2024, 03:07 GMT +02:00

---

Running again
May 28, 2024, 02:55 GMT +02:00

---

Down for 69 h, 22 min
The reason was No Response.
Details:Ping Responded Unsuccessfully
May 25, 2024, 05:33 GMT +02:0

Jab

If your server is offline... you need to click the Boot button in WHMCS/SolusVM.
Thanks automotion!

except FFME003 that seems to be offline :<

Mumbly

Let's see then, what does this button do.

Mumbly

It works!

The node still shows FFME004.VIRM.AC as its name, and surprisingly, even the 'german' IPv6 works. My original NL (AMSD035) is without IPv6.

poljik

@Jab said:
If your server is offline... you need to click the Boot button in WHMCS/SolusVM.
Thanks automotion!

except FFME003 that seems to be offline :<

yeah, my vps on FFME003 is still offline, 3.5 days of downtime

cybertech

Amsterdam is the new frankfurt!

Business as usual

zgato

@cybertech said:
Amsterdam is the new frankfurt!

Business as usual

reminds me of someone...

rockinmusicgv

it seems like shared hosting is offline, and has been offline for awhile, too

Jab

@VirMach any word on FFME003 after migration?
VPS panels timeout for that node, there is no status in https://status.virm.ac/?s=62b07a87778ad1476b139dad Last updated 4 days ago., nothing came back.

titus

@poljik said:

@Jab said:
If your server is offline... you need to click the Boot button in WHMCS/SolusVM.
Thanks automotion!

except FFME003 that seems to be offline :<

yeah, my vps on FFME003 is still offline, 3.5 days of downtime

Same situation My VM on FFME003 too, and still offline. I can't start it on the SolusVM. And no any new official update on the 'Network Status' page

It was rock solid before this migration/downtime, hope it will be back soon.
Anyway thanks for the information.

bmoto

@VirMach What is the method to remove the temporary/secondary VPS now that my Frankfurt VPS is working wonderfully in Amsterdam? I want to keep the original one.

Jab

@bmoto said:
@VirMach What is the method to remove the temporary/secondary VPS now that my Frankfurt VPS is working wonderfully in Amsterdam? I want to keep the original one.

I assume it gonna delete the 'not-active' one in few days - if you are lucky one and things worked correctly you have "Secondary service" button on the left that should trigger a popup where you can switch 'active' service and show the timeleft.

However VirMach earlier said that the deleting part is deactivated, so depends from volume of those services maybe they will go by hand? Like if one is working, second one is not it's obvious which one to delete If both are working then yeah, gamble/ticket/use the active state?

bmoto

@Jab said:

@bmoto said:
@VirMach What is the method to remove the temporary/secondary VPS now that my Frankfurt VPS is working wonderfully in Amsterdam? I want to keep the original one.

I assume it gonna delete the 'not-active' one in few days - if you are lucky one and things worked correctly you have "Secondary service" button on the left that should trigger a popup where you can switch 'active' service and show the timeleft.

However VirMach earlier said that the deleting part is deactivated, so depends from volume of those services maybe they will go by hand? Like if one is working, second one is not it's obvious which one to delete If both are working then yeah, gamble/ticket/use the active state?

Thank you for assistance. No "Secondary service" button anymore. I have shutdown temporary/secondary VPS. Have original VPS running. Fingers crossed.

nooneatall

@bmoto said:
@VirMach What is the method to remove the temporary/secondary VPS now that my Frankfurt VPS is working wonderfully in Amsterdam? I want to keep the original one.

I can only see the secondary service on my panel. I attempted to create it when the servers were down and I clicked on the option to migrate data also. It failed obviously, yet there is a secondary service with no sign of the original.

msatt

@nooneatall said: I can only see the secondary service on my panel. I attempted to create it when the servers were down and I clicked on the option to migrate data also. It failed obviously, yet there is a secondary service with no sign of the original.

Look in the "Advanced Control Panel".

Jab

Network status updated:

Update -- FFME003 requires additional maintenance and should hopefully return online in a few hours.

Jab

Another Network Status update:

Update -- there may be a few minutes of connectivity loss between approximately 9PM and 10PM local time on May 29th, 2024 as we finalize the migration. FFME003 will also be brought back online.

// I assume Amsterdam is local time, so the window opens in 42 minutes from the time of this post

VirMach

All racked within about 12 hours. Waiting on networking.

^^ Forgot to post, networking took longer than anticipated. Also not good emails had problems sending out it seems even though SolusVM confirmed.

@Jab said:

@bmoto said:
@VirMach What is the method to remove the temporary/secondary VPS now that my Frankfurt VPS is working wonderfully in Amsterdam? I want to keep the original one.

I assume it gonna delete the 'not-active' one in few days - if you are lucky one and things worked correctly you have "Secondary service" button on the left that should trigger a popup where you can switch 'active' service and show the timeleft.

However VirMach earlier said that the deleting part is deactivated, so depends from volume of those services maybe they will go by hand? Like if one is working, second one is not it's obvious which one to delete If both are working then yeah, gamble/ticket/use the active state?

Yeah, the system didn't do a terrific job at updating status but I see all the logs on our end and I'll be manually handling it and using it for bugfixes for future versions. I'll try to clear any problem ones out by tomorrow, as a few (3 to 4) maybe be fully stuck in a bad way, and will extend those services further.

VirMach

@nooneatall said:

@bmoto said:
@VirMach What is the method to remove the temporary/secondary VPS now that my Frankfurt VPS is working wonderfully in Amsterdam? I want to keep the original one.

I can only see the secondary service on my panel. I attempted to create it when the servers were down and I clicked on the option to migrate data also. It failed obviously, yet there is a secondary service with no sign of the original.

I see one that looks like this, I have to plug it all into the database manually for you and then both should appear. Sorry for the wait but hopefully done tonight/tomorrow morning.

VirMach

By the way the future version of the secondary service system will actually allow you to activate secondary service even while the server is down, that's why you were able to perform the action but why it failed halfway. The code is there for it but reverted back (poorly) as loading from backups was not thoroughly tested yet.

So once that new version is finalized, how it would work is it'd spin up the secondary service for you still, check the logs for the last status report for the service details and pull from backups instead of from the node for the data. Overall the system worked pretty well, once we iron everything out and get this portion of it pushed out it should work a lot better next time around.

Jab

@VirMach When you running manual cleanup would renaming hostnames inside SolusVM (as I have access to -primary and -secondary from SolusVM, only access to one from WHMCS - the button is gone) help?

Like I would change one of those hostnames to deletethis and leave second as something normal?

titus

@VirMach

My VPS still offline / unreachable from the FFME003 node
There is any ETA when will be available again?
Previously set valid rDNS also disappeared from the IP
Thx for the answer & help!

https://i.postimg.cc/Qxn1gC13/2024-05-29-212003.png
https://i.postimg.cc/Z5B3wmxy/2024-05-29-212456.png

Ps: I never received any email about this migration / problem. I noticed about the problem only when my VM (and the running services) get offline. The "email history" (in the WHMCS) can confirm it.

Jab

FFME003 is now UP
Downtime: 4d 16 hr 29 min
Noticed at: 2024-05-29 20:55:27 (UTC 01:00)

Even within the scheduled window! :-D

titus

My VPS from FFME003 node got back online Thx
rDNS for the IP address is still missing.

JonyBee

I don't know why but your Email System may have some fatal problems,no emails coming when login

rockinmusicgv

@VirMach said:

@nooneatall said:

@bmoto said:
@VirMach What is the method to remove the temporary/secondary VPS now that my Frankfurt VPS is working wonderfully in Amsterdam? I want to keep the original one.

I can only see the secondary service on my panel. I attempted to create it when the servers were down and I clicked on the option to migrate data also. It failed obviously, yet there is a secondary service with no sign of the original.

I see one that looks like this, I have to plug it all into the database manually for you and then both should appear. Sorry for the wait but hopefully done tonight/tomorrow morning.

Off topic from your message, sorry, but shared hosting seems to be down. I can ping the server (or rather, the system associated with the IP address given by the name server), but HTTP/HTTPS seems to be failing...

julensm

My NYCB042 is down.

We cannot load the controls for your service at this time.

This could either mean:

A) It took too long to load.
The server controls have been automatically disabled due to an anomoly.
C) The server could be offline, in which case we have already been notified.

JonyBee

https://www.trustpilot.com/review/virmach.com

Too many repeat customers are abandoning VIRMACH.

cybertech

was it better with colocrossing? can Virmach still turn back time?

guess we'll never find out

tetech

@JonyBee said:
https://www.trustpilot.com/review/virmach.com

Too many repeat customers are abandoning VIRMACH.

This has already been mentioned, https://lowendspirit.com/discussion/comment/163998#Comment_163998.

Mentioning it again isn't really adding anything to the discussion.

Fritz

Is that the same sunny?

kamikatzelp

Nodes which seem to be currently down:

FFME006.VIRM.AC
FFME007.VIRM.AC
RYZE.AMS-D025.VMS
RYZE.AMS-D028.VMS

At least no ip pingable, get a cloudflare error on billing panel and status is buffering in solusvm

Jab

Welp that was fast.
Whole Amsterdam offline, just a week after Frankfurt migration

kamikatzelp

@kamikatzelp said:
Nodes which seem to be currently down:

FFME006.VIRM.AC
FFME007.VIRM.AC
RYZE.AMS-D025.VMS
RYZE.AMS-D028.VMS

At least no ip pingable, get a cloudflare error on billing panel and status is buffering in solusvm

@VirMach Could you maybe take a look at this? 😅

Brueggus

@Jab said:
Welp that was fast.
Whole Amsterdam offline, just a week after Frankfurt migration

From https://billing.virmach.com/serverstatus.php:

All servers in Amsterdam have been taken offline, de-racked and are on their way to Rotterdam to be loaded on a bulk ship. They should be back online in our Secaucus, NJ data center within a week.

Jab

@Brueggus said:

@Jab said:
Welp that was fast.
Whole Amsterdam offline, just a week after Frankfurt migration

From https://billing.virmach.com/serverstatus.php:

All servers in Amsterdam have been taken offline, de-racked and are on their way to Rotterdam to be loaded on a bulk ship. They should be back online in our Secaucus, NJ data center within a week.

That is one fast fucking ship. Cargo between Europe <-> USA takes around two-three weeks

Jab

Amsterdam has landed!
Uptime in days, was network related problem.

mockingbird

@VirMach - I am trying to migrate my server but have not gotten a response to my ticket for a over a month. Would you please respond to Ticket #903479?

Thanks