@VirMach said: I understand it may vaguely resemble that in terms of it taking longer than anticipated to resolve an issue maybe, but don't see the similarities anywhere else. Feel free to elaborate
Please understand I don't wish to stir things up and again say I am happy with your service (which is for me fast and reliable).
What I was referring to was that you are known for not always updating the status page and having faults exist for many days. Users opening multiple tickets (because of slow response or notifications) are considered a nuisance and their response time drops further.
If they are abusers then the service is stopped plus you charge for priority tickets etc.
Perhaps consider how you are interacting with HV and how they are interacting with you.
Totally appreciate that for you, this is on a much bigger scale but to a small user of Virmach they have paid their pennies and to them it can be just as important.
Once again I am not trying to 'stir the pot' and know that you are genuinely working your balls off at all hours and have your priorities (which users don't always know).
@cybertech said:
i think Virmach is busy with the master server issue at the moment
Really..... anyone knows how much issues per day they will meet? hahaha
too many.
I think if they really wanna to slove the problem, it just take minutes
the comment for this refugee plan is "An rotational working"
Eg Tyoc 007 works for jan, feb mar
tyoc 0029 works for apr may jun.....
Maybe virmach can make a rotational monthly plan instead of a refugee ones
Both of these nodes are 99.9% uptime over last 6 months and the issues you're describing would only have affected a small fraction of customers, mostly related to spamming re-install requests as it was facing problems. TYOC029 was more complicated, definitely not "minutes" to resolve. I don't know what you believe we're doing this entire time.
@FrankZ said: @virmach, I expect that @Artemis may be on TYOC029 which has not shown an update on the status page for a while.
We've been getting lots of tickets about it as it usually goes for Tokyo and this was done purposefully in this case. We just have to treat that location differently, as every update would bring in a bunch of tickets asking follow-up questions and it was a complicated matter that we were trying to avoid doing forced migrations to Los Angeles for as a quicker solution. We essentially had to go through every VM affected one by one multiple times and maybe spend an hour on each of them and then in the end most of them needed to get loaded back in carefully from disaster recovery backups, and a ton of other issues I don't want to get into but essentially 80-85% of people were online this entire time so it's not as large of an issue as something like LAX2Z019.
We could've left controls unlocked during the time if it wasn't a guaranteed crash every 6 hours from button mashing.
Apologize for my word and thank you for your hard working..
As my experience , the VM works perfectly just in the first month.
And my friend's other virmach machine mostly work 99% like you say.
But mine has been down for about 1 month.
I understand it is a refugee plan, and you are not the UN High Commissioner for Refugees
Just hope it can online quickly.
Thank you
Thanks the @VirMach And the united nation, My vps back to work now.
I am currently traveling in mostly remote areas until sometime in April 2024. Consequently DM's sent to me will go unanswered during this time.
For staff assistance or support issues please use the helpdesk ticket system at https://support.lowendspirit.com/index.php?a=add
@Jab said:
So, what is the newest update on VirMach vs the-world-of-datacenters in Seattle?
Network status page updated with more information, but more importantly I'm thinking for tomorrow we could have the HVAC at QN LAX fail and then a grand finale by Friday, maybe have a government agency pull down our servers.
Seattle now responding..
Redacted: pressed the wrong button (bookmark), d'oh! Most annoying that Seattle ain't stable, as that's one location where I'd like a live site (or three), to be hosted.
It wisnae me! A big boy done it and ran away.
NVMe2G for life! until death (the end is nigh)
@JoeMerit said:
FAT32 nice. I didnt get that lucky but do have a few deals im considering keeping. $20 or under, all 4-5 cores and all 4-5GB of ram.
To be fair this is the only VPS that beat the score and I am going to keep it forever. All my other VPS/Dedi didnt beat it. Plus since it is fair use I probably wont be able to use all anyway, but nice to perform some short burst of CPU intensive tasks
Based on my past record it was only about ~2000 GB5 so I do wonder what happened
@cybertech said:
my vps in SJO has been facing slow network mostly 50mbit/s (dedipath). is this an outlier or any plans to fix/migraine migrate?
SJ servers are capped at 100M due to an error on Dedipath's part. I don't think Dedipath really gives a shit anymore so I'm not sure when/if this will ever be resolved.
We will are writing to you regarding your service at DediPath. With a heavy heart we must announce that DediPath will be discontinuing operations effective 8/31/23. Please migrate your data and take backups as soon as possible.
In regards to our colocation customers if you are in the following locations please send a ticket to [email protected] for equipment removal:
Dallas
Las Vegas
Denver
Atlanta
Jacksonville
In regards to our colocation customers if you are in the following location please send a ticket to [email protected] for equipment removal:
Seattle
In regards to our colocation customers if you are in the following locations please send a ticket to [email protected] for equipment removal:
Phoenix
In regards to our colocation customers if you are in the following locations please send a ticket to [email protected] for equipment removal:
Secaucus
Redondo Beach
San Jose
If you have a domain registered with us please transfer it out ASAP.
We are truly sorry for the inconvenience this has caused. We appreciate your business and support over the years and this is heart breaking to everyone at DediPath.
I am currently traveling in mostly remote areas until sometime in April 2024. Consequently DM's sent to me will go unanswered during this time.
For staff assistance or support issues please use the helpdesk ticket system at https://support.lowendspirit.com/index.php?a=add
We will are writing to you regarding your service at DediPath. With a heavy heart we must announce that DediPath will be discontinuing operations effective 8/31/23. Please migrate your data and take backups as soon as possible.
In regards to our colocation customers if you are in the following locations please send a ticket to [email protected] for equipment removal:
Dallas
Las Vegas
Denver
Atlanta
Jacksonville
In regards to our colocation customers if you are in the following location please send a ticket to [email protected] for equipment removal:
Seattle
In regards to our colocation customers if you are in the following locations please send a ticket to [email protected] for equipment removal:
Phoenix
In regards to our colocation customers if you are in the following locations please send a ticket to [email protected] for equipment removal:
Secaucus
Redondo Beach
San Jose
If you have a domain registered with us please transfer it out ASAP.
We are truly sorry for the inconvenience this has caused. We appreciate your business and support over the years and this is heart breaking to everyone at DediPath.
Wow this is fucked up man!
I guess VirMach's NYC nodes are in DediPath, correct? Because my sites are running on those VPS.
Thanks God I started taking backups 3 days ago and an hourly job is running.
On OGF someone has posted screenshot of their Gmail inbox where they received email and Google has displayed a message on top "We could not verify that the email was actually from [email protected]......."
Has anyone confirmed that the email is legit? May be someone hacked their customer database and sent email which is still fucked up.
Comments
Please understand I don't wish to stir things up and again say I am happy with your service (which is for me fast and reliable).
What I was referring to was that you are known for not always updating the status page and having faults exist for many days. Users opening multiple tickets (because of slow response or notifications) are considered a nuisance and their response time drops further.
If they are abusers then the service is stopped plus you charge for priority tickets etc.
Perhaps consider how you are interacting with HV and how they are interacting with you.
Totally appreciate that for you, this is on a much bigger scale but to a small user of Virmach they have paid their pennies and to them it can be just as important.
Once again I am not trying to 'stir the pot' and know that you are genuinely working your balls off at all hours and have your priorities (which users don't always know).
Keep going
push-up on the beach
ServerFactory aff best VPS; HostBrr aff best storage.
Possibly related to the patch. It also included some tuning, but it's not that significant.
Start a VPS company.
I have 7 services ,all of them are idle.
Thanks the @VirMach And the united nation, My vps back to work now.
Buy some Lifetime Deals? They idle almost as well.
Put the phone down, go for a walk, and look at the details in the things around you.
Works for me.
I am currently traveling in mostly remote areas until sometime in April 2024. Consequently DM's sent to me will go unanswered during this time.
For staff assistance or support issues please use the helpdesk ticket system at https://support.lowendspirit.com/index.php?a=add
RIP Seattle. Looks like every server is down there.
We're not allowed to have a single day of peace, it's the way of the universe.
So, what is the newest update on VirMach vs the-world-of-datacenters in Seattle?
Haven't bought a single service in VirMach Great Ryzen 2022 - 2023 Flash Sale.
https://lowendspirit.com/uploads/editor/gi/ippw0lcmqowk.png
Can you beat 4649 geek bench 6?
Network status page updated with more information, but more importantly I'm thinking for tomorrow we could have the HVAC at QN LAX fail and then a grand finale by Friday, maybe have a government agency pull down our servers.
Seattle now responding..
Redacted: pressed the wrong button (bookmark), d'oh!
Most annoying that Seattle ain't stable, as that's one location where I'd like a live site (or three), to be hosted.
It wisnae me! A big boy done it and ran away.
NVMe2G for life! until death (the end is nigh)
Yes.
@FAT32 nice. I didnt get that lucky but do have a few deals im considering keeping. $20 or under, all 4-5 cores and all 4-5GB of ram.
To be fair this is the only VPS that beat the score and I am going to keep it forever. All my other VPS/Dedi didnt beat it. Plus since it is fair use I probably wont be able to use all anyway, but nice to perform some short burst of CPU intensive tasks
Based on my past record it was only about ~2000 GB5 so I do wonder what happened
Seattle is alive!
Edit: Seattle is dead.
dnscry.pt - Public DNSCrypt resolvers hosted by LowEnd providers • Need a free NAT LXC? -> https://microlxc.net/
Seattle is alive again. Thanks Virmach for your hard work.
I work at https://osd.vn. I work for https://thienphat.com.vn and https://luatsuanviet.com
congrtas for my ticket 😃
This went on a permanent hold, it might have been flagged incorrectly in this case as I do not see any issues with your account. I've processed it.
my vps in SJO has been facing slow network mostly 50mbit/s (dedipath). is this an outlier or any plans to fix/migraine migrate?
I bench YABS 24/7/365 unless it's a leap year.
SJ servers are capped at 100M due to an error on Dedipath's part. I don't think Dedipath really gives a shit anymore so I'm not sure when/if this will ever be resolved.
Wait... just saw this somewhere:
We will are writing to you regarding your service at DediPath. With a heavy heart we must announce that DediPath will be discontinuing operations effective 8/31/23. Please migrate your data and take backups as soon as possible.
In regards to our colocation customers if you are in the following locations please send a ticket to [email protected] for equipment removal:
Dallas
Las Vegas
Denver
Atlanta
Jacksonville
In regards to our colocation customers if you are in the following location please send a ticket to [email protected] for equipment removal:
Seattle
In regards to our colocation customers if you are in the following locations please send a ticket to [email protected] for equipment removal:
Phoenix
In regards to our colocation customers if you are in the following locations please send a ticket to [email protected] for equipment removal:
Secaucus
Redondo Beach
San Jose
If you have a domain registered with us please transfer it out ASAP.
We are truly sorry for the inconvenience this has caused. We appreciate your business and support over the years and this is heart breaking to everyone at DediPath.
On SJCZ008 I was seeing the cap, on SJCZ007 I do not.
Guess this does not matter now.
Holy crap, the VirDude can't catch a break.
I am currently traveling in mostly remote areas until sometime in April 2024. Consequently DM's sent to me will go unanswered during this time.
For staff assistance or support issues please use the helpdesk ticket system at https://support.lowendspirit.com/index.php?a=add
Wow this is fucked up man!
I guess VirMach's NYC nodes are in DediPath, correct? Because my sites are running on those VPS.
Thanks God I started taking backups 3 days ago and an hourly job is running.
Fast as fuck Core i9 VPS (aff) | Powerful AMD Ryzen VPS (aff)
Wondering how much the Dedipath situation will affect Virmach.
It seems like the sender cannot be confirmed, not sure is it a fake email or not
You guys overreacting - it is a uncommon situation for most providers... but seems just like another ordinary day for VirMach guys.
Haven't bought a single service in VirMach Great Ryzen 2022 - 2023 Flash Sale.
https://lowendspirit.com/uploads/editor/gi/ippw0lcmqowk.png
On OGF someone has posted screenshot of their Gmail inbox where they received email and Google has displayed a message on top "We could not verify that the email was actually from [email protected]......."
Has anyone confirmed that the email is legit? May be someone hacked their customer database and sent email which is still fucked up.
Fast as fuck Core i9 VPS (aff) | Powerful AMD Ryzen VPS (aff)