Hosthatch - partial Chicago downtime
Anyone else experiencing the downtime in Chicago?
@hosthatch - it seems there is some weird error making the storage VPS not boot.
Error displayed at boot: "XZ-compressed data is corrupt. System halted."
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I have been having short period of downtime every now and then (sometimes, everyday) for the past 6 months with my Chicago VPS. All other VPS from HH were fine. I have asked for a migration to other location, but was refused because it's part of a "bundle".
Had a similar experience with LAX storage a while back, it was a bad RAID card. The end solution was that I got set up on another node and rsync'ed the data across. I ended up losing some % (maybe 5%) of the data due to corruption, which I had to restore from another location.
The point of writing this message is to say, even if your VPS comes back up normally, do a check of the filesystem for corruption.
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Out of nowhere, without any ticket or message, I get an invoice for a new service in the new cloud portal.
@hosthatch - care to explain?
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I got a bill as well. Does the new service they spun up for you have different specs?
Before I had 3950 MB RAM, 2147.5 GB HDD, 6GB transfer.
The new one is 1837 MB RAM, 1999.5 GB HDD, 10TB transfer.
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What is even more interesting, is that there is no clear information in the new cloud panel about server specs, when the new service expires, when it will renew, or what will be it's renewal price. The new cloud panel is not useful because important information is not displayed so customers can be clearly informed about what they bought.
This, combined with loss of data, poor support, and forcing people on a new panel (because everybody will be migrated in the following weeks as it is announced) makes me think twice from now on when it comes to HostHatch. It was good though, while it lasted.
@hosthatch - If it works, don't fix it !!!
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Ok, so it is not just me that can't find any billing information in the new HH panel.
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That message has been there since November when they opened the new panel for Black Friday. I asked last week about a migration path for existing services and they responded saying no method or timeline right now.
They recycle plans on the backend so even in the old panel the information about server specs changes as they update the plans for new sales. At least you can see how much it cost and when it's next due. My crashed storage server from this episode is still pending in the new panel so I've haven't explored it too much and I didn't buy any new services this past black friday.
I did not buy on BF2021 either, and don't plan on buying more. If they have a beta cloud, why force customers into it, especially after bad moments like these when data gets lost? I want transparency, and I want to be clearly informed about what I buy or what service I have. I don't like how they treat their customers in support with long waiting times, or the way things are going.
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It's funny. I don't know how am I supposed to transfer an encrypted partition of 2,047,999 megabytes onto a new server with maximum 1,906,911 megabytes.
Even though this should be a migration, in my case it is actually a downgrade with a difference of 141,088 megabytes (more than 137 gigabytes). @HostHatch forgot how in low-end market, every gigabyte counts, especially when one needs to migrate their data as an emergency.
This is why I ask for transparency and clear information inside the VPS panel.
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I believe the old panel used GiB (1 GiB = 1024 MiB) and the new one uses GB (1GB = 1000MB). Once my pending Chicago server on the new panel gets activated I can compare it to my LAX one on the old panel and report back.
My "new" Chicago server has 1,999,541,108,736 bytes. So actually @hostatch believes that 2,000 million bytes is the same thing as 2 Terabytes (which was in fact advertised). What I got now is not what I bought, and the specifications are not displayed at all in the new panel.
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I believe Seagate redefined what a megabyte back 20-30 years ago and the rest of the industry followed suit shortly after.
I'll keep my comments short and calm here. I received a new email this morning that HH unsuccessfully tried to charge my c/c for the now overdue invoice of the new storage server. Still no response to the ticket.
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For staff assistance or support issues please use the helpdesk ticket system at https://support.lowendspirit.com/index.php?a=add
Man, this is messy.
@root nice to see you
Nice to see you too.
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From the OGF
Peace on earth will come to stay, when we all live as LESbians every day.
For staff assistance or support issues please use the helpdesk ticket system at https://support.lowendspirit.com/index.php?a=add
I am done with hosthatch. I have paid around $1100 in last year for multiple servers with them from 1 to 3 year engagement. They are not getting a single penny more from me.
Maybe I've been lucky. I have storage servers running in LA, UK and NL for the last 3 years and they have been solid so far. All BF offers.
The few times I needed support for upgrades due to BF offers they indeed were slower than expected. But overall still value for money for backups.
They said they were investing in support to improve service levels but it seems users are not seeing it yet.
I dare say downtime is a good thing.
Without downtime, you will never appreciate uptime.
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Hosthatch does three year deals?
I have 4 NVMe servers with them without any problems.
The only downside is response time that eventually should be solved in a long run.
Not related to HH, but we must always have backup plans and redundancy.
Saying that, I'm ready to get some more @hosthatch servers
So it is not related to HostHatch, and yet it is related to HostHatch?! Maybe I should wish you good luck in buying more (I guess), since you're already aware you'll need luck when you rely on your own backups for production.
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I have redundant servers and providers, so if all HH servers fail, I have zero problems and everything will be running as usual from other providers, just with less local presence in some world regions.
If you depend only on one provider, being HH or other, you are going to have problems.
HH has good hardware and networking. If everything works as expected you have an excellent service for the price.
I accept some flaws and have low expectations. I'm paying $18 per server. What can I expect for this price?
Email from HH today.
We'll see what happens over the next few days, but I have moved my data to other non HH servers in anticipation that the eight servers in my account will be terminated and the data wiped. Still no response to the ticket. PITA.
Peace on earth will come to stay, when we all live as LESbians every day.
For staff assistance or support issues please use the helpdesk ticket system at https://support.lowendspirit.com/index.php?a=add
yeah, they say one thing and their automated process says something else. You can't take the risk just in case the automated process wins out.
HostHatch was great in the past. I strongly feel it is no longer the case. I understand poor support during Black Friday because of overwhelming number of orders, but things like:
All these problems have changed my mind; and I honestly loved HostHatch before.
Now I am in the process of copying data to other storages. I can only see HostHatch good as a third backup (backup of a second backup), and that's about it. I advise others to rethink and reassess this provider, because things are not what they used to be in HostHatch.
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The ticket was responded to today. All issues have been resolved.
Peace on earth will come to stay, when we all live as LESbians every day.
For staff assistance or support issues please use the helpdesk ticket system at https://support.lowendspirit.com/index.php?a=add
That reminds me that I have a service transfer request that's been pending for almost 3 weeks now