@TheDP said: That reminds me that I have a service transfer request that's been pending for almost 3 weeks now
Thanks @TheDP . That answers my was soon to be asked question, if transfer request take as long as most other tickets.
I am currently traveling in mostly remote areas until sometime in April 2024. Consequently DM's sent to me will go unanswered during this time.
For staff assistance or support issues please use the helpdesk ticket system at https://support.lowendspirit.com/index.php?a=add
Same issue here. No communication from HH either, had to contact them myself after 24 hours of downtime to figure out what was going on. I get the feeling this is a forced move to their cloud platform, they are really pushing me to start from scratch with a new VM with the same specs.
Im sure @hosthatch have to improve response time... Actually the new cloud panel is way better and i like they are building https://docs.hosthatch.com/ ... For the price is hard to find this "in-house" benefits, plus the new server is "AMD EPYC 7551P 32-Core Processor" ... I hope they fix support, so im going to keep this server.
@Freek said:
I get the feeling this is a forced move to their cloud platform, they are really pushing me to start from scratch with a new VM with the same specs.
I have the exact same feeling. Problem is: the new cloud platform is in beta (under development), and it's not transparent for customers at all. You actually won't get the same specs, so be very careful with RAM, CPU and bandwidth - because these are not displayed in their panel (a bandwidth section is displayed, but it's beta and not working at all).
@risturiz said:
Im sure @hosthatch have to improve response time... Actually the new cloud panel is way better and i like they are building https://docs.hosthatch.com/ ... For the price is hard to find this "in-house" benefits, plus the new server is "AMD EPYC 7551P 32-Core Processor" ... I hope they fix support, so im going to keep this server.
Yes, they have to improve response time. However, it's been like this since 2020, so I can't keep my hopes high.
The new cloud panel indeed looks nicer, but it lacks essential functionalities and transparency. I like the old panel more and I honestly consider it way better, even though the new one has a nicer look.
For the price it is hard to find such benefits, but still... beta is not good when it's enforced. They could simply design a form in client area where people can opt-in to be transferred to beta, or maybe keep 2 panels which customers can switch like themes. After all, diversity of "in-house panels" is actually great.
@root said:
For the price it is hard to find such benefits, but still... beta is not good when it's enforced. They could simply design a form in client area where people can opt-in to be transferred to beta, or maybe keep 2 panels which customers can switch like themes. After all, diversity of "in-house panels" is actually great.
In terms of money, i don't think they want to $maintain$ old panel... Maybe features like "vlan" don't work on old panel, so people gonna complain about "missing feature", etc etc... Not the best move to enforce beta panel, but you only use panel to reinstall xD
LAX is now just like Chicago? Is this another RAID card failing, or is this is a pattern designed to force clients towards the new beta panel, where customers get less cloud resources (like me and other customers complaining), and where customers can't even see what they get (because "beta")?
A proper twist would create involucration; but I believe the world is not ready for that.
@root said:
LAX is now just like Chicago? Is this another RAID card failing, or is this is a pattern designed to force clients towards the new beta panel, where customers get less cloud resources (like me and other customers complaining), and where customers can't even see what they get (because "beta")?
A proper twist would create involucration; but I believe the world is not ready for that.
but how can they do this?
firstly they sold old plans with full disk size on old panel, now new panel is smaller disk size.
@cybertech said:
firstly they sold old plans with full disk size on old panel, now new panel is smaller disk size.
It's not just disk size. It is also less RAM and likely less bandwidth (counter for bandwidth ain't working). The only good part would be that AMD processor.
@cybertech said:
firstly they sold old plans with full disk size on old panel, now new panel is smaller disk size.
It's not just disk size. It is also less RAM and likely less bandwidth (counter for bandwidth ain't working). The only good part would be that AMD processor.
You are right... My new server had only 512MB of RAM and they upgraded to 2GB after ticket (same with bandwidth)... I think they have "normal" plans and this one was special double or something, so they have to do manual upgrade. I see BW meter don't work at all "bug or feature?" xD
P.D. I don't work for @hosthatch or anything... Only telling my side :-)
To be honest, quite fast ticket responses to my ticket. 4 hours for the first reply, which isn't too bad comparing to the people who have not be replied to for two weeks.
@lentro said:
honest, quite fast ticket responses to my ticket. 4 hours for the first reply, which isn't too bad comparing to the people who have not be replied to for two weeks.
This thread was opened 2 weeks ago, because the issue was active 2 weeks ago. Meanwhile the issue got somewhat solved by moving the servers (with reduced specs) into a "beta" cloud platform (which even they call "beta"), but still... you get the idea, even if you waited for 2 weeks to open ticket.
@lentro said:
honest, quite fast ticket responses to my ticket. 4 hours for the first reply, which isn't too bad comparing to the people who have not be replied to for two weeks.
This thread was opened 2 weeks ago, because the issue was active 2 weeks ago. Meanwhile the issue got somewhat solved by moving the servers (with reduced specs) into a "beta" cloud platform (which even they call "beta"), but still... you get the idea, even if you waited for 2 weeks to open ticket.
Overall I still like HH but I am getting very worried by their silence and good but still 2nd rate BF2021 servers (compared to BF2020).
@risturiz said: In terms of money, i don't think they want to $maintain$ old panel
The old panel is based on SolusVM which as far as I know they want to get rid of, since it was holding them back.
@Tin said: good but still 2nd rate BF2021 servers (compared to BF2020).
I've got one of the BF2021 servers and actually really like it. It's noticeably faster than the BF2020 servers during normal use, both in CPU and in disk I/O.
@Daniel said:
I've got one of the BF2021 servers and actually really like it. It's noticeably faster than the BF2020 servers during normal use, both in CPU and in disk I/O.
Nice! They mentioned having another flash sale when all the BF2021 chaos was over, hope they will do that soon. :-)
@Daniel said:
I've got one of the BF2021 servers and actually really like it. It's noticeably faster than the BF2020 servers during normal use, both in CPU and in disk I/O.
Nice! They mentioned having another flash sale when all the BF2021 chaos was over, hope they will do that soon. :-)
During BF2021 they had a one-day flash sale with all of the BF2020 deals! I'm sure they'll have another flash sale again at some point.
I originally thought the BF2021 deals weren't great and I think I even posted a comment about that here somewhere. However, after thinking about it for a while, I really did like the deals. The thing is that their new servers must have cost them a lot - The processor alone is $1400ish retail (closer to $2000 during the peak of the shortage), ECC DDR4 is still expensive, plus Gen4 NVMe drives, etc. so the fact that they were able to reach their BF2021 price point is quite impressive. In terms of price to performance ratio, I feel like only the German providers like Contabo can compete, and they're far more oversold and feel slower than the HostHatch VPSes. Other providers at a similar price point still have 7 to 10 year old Xeons that have definitely outlived their intended lifespan
@Freek said: get the feeling this is a forced move to their cloud platform
Anyone can request to stay in the older platform if you feel that works better. We use newer, more expensive hardware with the new cloud platform for the most part, so we're actually happy if you stay in the old one.
Some of the things that are also available in the new panel:
completely redesigned custom ISO, which actually works very well.
VLAN based private networking
routed IPv6
SSH keys (coming soon)
snapshots (coming soon)
It pretty much allows us to do whatever we want to do, while also being able to do it the best way possible.
You will find a bunch of comments around that say "Pressing boot does not work" or "ISO does not mount".....that is because SolusVM API was never really designed to be used on our scale. Most of these basic problems (I know it seems small but it's not) are now fixed.
Developing your own platform (and doing it right), and maintaining it costs faaaaar more than SolusVM ever will. It will probably be 4-5+ years before we reach our ROI on it compared to using SolusVM with it's $10/node/month pricing. I know it's usually thought in these parts that human cost is free, but it's the single most expensive cost of running our business.
Also - 11th April today, which means 11 years in business today
Comments
Thanks @TheDP . That answers my was soon to be asked question, if transfer request take as long as most other tickets.
I am currently traveling in mostly remote areas until sometime in April 2024. Consequently DM's sent to me will go unanswered during this time.
For staff assistance or support issues please use the helpdesk ticket system at https://support.lowendspirit.com/index.php?a=add
Same issue here. No communication from HH either, had to contact them myself after 24 hours of downtime to figure out what was going on. I get the feeling this is a forced move to their cloud platform, they are really pushing me to start from scratch with a new VM with the same specs.
LinuxFreek.com
Im sure @hosthatch have to improve response time... Actually the new cloud panel is way better and i like they are building https://docs.hosthatch.com/ ... For the price is hard to find this "in-house" benefits, plus the new server is "AMD EPYC 7551P 32-Core Processor" ... I hope they fix support, so im going to keep this server.
I have the exact same feeling. Problem is: the new cloud platform is in beta (under development), and it's not transparent for customers at all. You actually won't get the same specs, so be very careful with RAM, CPU and bandwidth - because these are not displayed in their panel (a bandwidth section is displayed, but it's beta and not working at all).
Yes, they have to improve response time. However, it's been like this since 2020, so I can't keep my hopes high.
The new cloud panel indeed looks nicer, but it lacks essential functionalities and transparency. I like the old panel more and I honestly consider it way better, even though the new one has a nicer look.
For the price it is hard to find such benefits, but still... beta is not good when it's enforced. They could simply design a form in client area where people can opt-in to be transferred to beta, or maybe keep 2 panels which customers can switch like themes. After all, diversity of "in-house panels" is actually great.
In terms of money, i don't think they want to $maintain$ old panel... Maybe features like "vlan" don't work on old panel, so people gonna complain about "missing feature", etc etc... Not the best move to enforce beta panel, but you only use panel to reinstall xD
And now my Storage LAX cannot boot
fsck error on boot: /dev/sda1: UNEXPECTED INCONSISTENCY; RUN fsck MANUALLYAnyone else having trouble booting in LAX?
Sultan Muda - Amazon Store
oh fuck. im in LAX.
luckily still up.
I bench YABS 24/7/365 unless it's a leap year.
Sad, looks like it's a different node
Sultan Muda - Amazon Store
Knock on wood.... Mine is still up.
LAX is now just like Chicago? Is this another RAID card failing, or is this is a pattern designed to force clients towards the new beta panel, where customers get less cloud resources (like me and other customers complaining), and where customers can't even see what they get (because "beta")?
A proper twist would create involucration; but I believe the world is not ready for that.
but how can they do this?
firstly they sold old plans with full disk size on old panel, now new panel is smaller disk size.
I bench YABS 24/7/365 unless it's a leap year.
It's not just disk size. It is also less RAM and likely less bandwidth (counter for bandwidth ain't working). The only good part would be that AMD processor.
I have the same feeling, some service is migrated from hh to other stable providers.
You are right... My new server had only 512MB of RAM and they upgraded to 2GB after ticket (same with bandwidth)... I think they have "normal" plans and this one was special double or something, so they have to do manual upgrade. I see BW meter don't work at all "bug or feature?" xD
P.D. I don't work for @hosthatch or anything... Only telling my side :-)
fuck mine in LAX is down too, looks like disk corrupted
I bench YABS 24/7/365 unless it's a leap year.
I just run fsck manually and everything is fine
Sultan Muda - Amazon Store
does it look like this?
I bench YABS 24/7/365 unless it's a leap year.
Shouldn’t it be 1s and 0s????
Oh, I see …. The disk is encrypted! Thats why you can’t see the 1s and 0s…..
“Technology is best when it brings people together.” – Matt Mullenweg
Nope. After running fsck
Sultan Muda - Amazon Store
it was my first xfs_repair, but I left it at that and hosthatch came in and helped with the repair too. now it's back online woohoo
I bench YABS 24/7/365 unless it's a leap year.
To be honest, quite fast ticket responses to my ticket. 4 hours for the first reply, which isn't too bad comparing to the people who have not be replied to for two weeks.
This thread was opened 2 weeks ago, because the issue was active 2 weeks ago. Meanwhile the issue got somewhat solved by moving the servers (with reduced specs) into a "beta" cloud platform (which even they call "beta"), but still... you get the idea, even if you waited for 2 weeks to open ticket.
Overall I still like HH but I am getting very worried by their silence and good but still 2nd rate BF2021 servers (compared to BF2020).
I like HH service too, but these slow responses are killings me
Hope @hosthatch can take a look to my +month old ticket #131665
... and was solved! Nothing important, but they are listen 😉
The old panel is based on SolusVM which as far as I know they want to get rid of, since it was holding them back.
I've got one of the BF2021 servers and actually really like it. It's noticeably faster than the BF2020 servers during normal use, both in CPU and in disk I/O.
Daniel15 | https://d.sb/. List of all my VPSes: https://d.sb/servers
dnstools.ws - DNS lookups, pings, and traceroutes from 30 locations worldwide.
Nice! They mentioned having another flash sale when all the BF2021 chaos was over, hope they will do that soon. :-)
During BF2021 they had a one-day flash sale with all of the BF2020 deals! I'm sure they'll have another flash sale again at some point.
I originally thought the BF2021 deals weren't great and I think I even posted a comment about that here somewhere. However, after thinking about it for a while, I really did like the deals. The thing is that their new servers must have cost them a lot - The processor alone is $1400ish retail (closer to $2000 during the peak of the shortage), ECC DDR4 is still expensive, plus Gen4 NVMe drives, etc. so the fact that they were able to reach their BF2021 price point is quite impressive. In terms of price to performance ratio, I feel like only the German providers like Contabo can compete, and they're far more oversold and feel slower than the HostHatch VPSes. Other providers at a similar price point still have 7 to 10 year old Xeons that have definitely outlived their intended lifespan
Daniel15 | https://d.sb/. List of all my VPSes: https://d.sb/servers
dnstools.ws - DNS lookups, pings, and traceroutes from 30 locations worldwide.
Anyone can request to stay in the older platform if you feel that works better. We use newer, more expensive hardware with the new cloud platform for the most part, so we're actually happy if you stay in the old one.
Some of the things that are also available in the new panel:
It pretty much allows us to do whatever we want to do, while also being able to do it the best way possible.
You will find a bunch of comments around that say "Pressing boot does not work" or "ISO does not mount".....that is because SolusVM API was never really designed to be used on our scale. Most of these basic problems (I know it seems small but it's not) are now fixed.
Developing your own platform (and doing it right), and maintaining it costs faaaaar more than SolusVM ever will. It will probably be 4-5+ years before we reach our ROI on it compared to using SolusVM with it's $10/node/month pricing. I know it's usually thought in these parts that human cost is free, but it's the single most expensive cost of running our business.
Also - 11th April today, which means 11 years in business today