VirMach
VirMach
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- VirMach
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Debian 12 template added. Debian 11 template re-added and resyncing, this one worked partially in the past but I've resynced the configuration and hopefully no more weird issues but if they persist let me know. I've also gone through and …
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(Quote) Closer to 47% but yes, it turns out a good chunk of the accounts that were moved to Tokyo are also flagged in some way for creating too many non-essential tickets or continuing to have multiple accounts/resold, or whatever else I mentioned w…
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(Quote) Well generally for "limited support" services, yes, it'd be preferable that it be limited.
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(Quote) It's not all migrations to Tokyo. It's first focused on people that might also do something like come on here tagging me making accusations and general increased support strain on a limited support service, or replying back to the …
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(Quote) > Your service will be migrated in 7 days to the nearest available location (likely San Jose or Los Angeles.) If a migration fee was paid previously, please reply back with your invoice ID for the migration so we can provide a refund.>…
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(Quote) Which of your 12 accounts is this regarding? Well the 12 that I pulled up so far, I'm sure there's more.
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SEAZ003 and SEAZ008 being worked on actively, they're back up. SEAZ010 next.
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(Quote) I feel like I can start talking about these things a little bit now, but I'm only going to go off and provide a lucky "guess" based on what I know. Let's say there was a similar scenario where we had a customer, they canc…
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(Quote) We're already working on this and I went over how the system would work but a the time people seemed mostly opposed to it, perhaps because I made it overcomplicated or for other reasons. But I think we can at least try to improve the pa…
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YABS for Intel 1GB in LAX2. # ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## Yet-Another-Bench-Script ## v2023-09-06 ## https://github.com/masonr/yet-another-bench-script ## ##…
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(Quote) Okay, sure, let's go with this since you seem personally interested and believe we didn't provide enough details or frequency in updates. I've recreated the status update for you as it would look if I had done it the way you d…
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(Quote) Hey I'm just following the instructions in the thread title. I can gauge when a serious response is necessary and this isn't one of those situations. The guy is just here to try to win a philosophical debate and anything I say won&…
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(Quote) Ironically wise words.
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(Quote) Let me know if it'll be helpful if every 8 hours we provide the following update. Update: still have not received an update from Flexential.
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(Quote) Yes, on my list but delayed since San Jose had network outage. I'll bump it to the top of the queue.
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(Quote) We need to overhaul everything related to network status, updates, and so on. I don't like how any of it works at all at the moment. I think for the page though as it is on WHMCS, the default is to require login but it can probably be t…
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(Quote) (Quote) (Quote) (Quote) (Quote) (Quote) (Quote) (Quote) (Quote) (Quote) (Quote) (Quote) (Quote) (Quote) (Quote) (Quote) (Quote) (Quote) (Quote) (Quote) (Quote) (Quote) Now that's dedication to trying to get some answers. I almost feel b…
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(Quote) I don't know, we're still waiting on the same one guy at Flexential to come out of early retirement and maybe do his job.
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(Quote) Too many people making tickets so I just locked them off until it's 100% complete on everything. Of course now we're just getting tickets for "node is locked" instead of anyone reading what that means right on the page an…
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Almost done auditing all nodes, every virtual server has been checked for whether it still requires an IP change that was missed due to API error, any missing disks, and an extensive list created. Also checked for VNC port issues and fixed, and all …
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San Jose replaced failed card on networking equipment, but it looks like it's not being routed properly at edge now. Still working with them to bring this back up.
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(Quote) I can delete the status page if that helps out.
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I do have some updates available but I'm not providing them as it's very messy on all sides, more than usual, and won't be valuable outside of confusing everyone. If I had provided updates over the last few days they would've cha…
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(Quote) Typo fixed.
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(Quote) If network status page doesn't say it's done and a network status update exists, then it's not done and we shouldn't be contacted about it yet.
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(Quote) IP changes on that node not going well, it's causing it to overload.
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Can't reproduce any issues on LAX1Z014. Could've just been corrupted backups or issues when they were loaded in. You could try repairing your filesystem would be my blind guess that might be helpful. It's also not overloading, disks …
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A little side rant on SolusVM. You guys know how after a migration or whatever, I believe @FrankZ talked about it a few pages back, it comes online and on VNC it says the disk is missing or whatever? Guess what that is, really think about it, think …
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IP changes and reconfigures should go a little bit more smoothly, we're using a new script that works better with the SolusVM changes and made it to where it accounts for more situations and run it all together in parallel batches. It will also…
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(Quote) Depends. If you have a service in Tampa, it was previously in Tampa, you already changed to the new IP, and didn't touch anything previously and it was working and now it's not, that's not planned.
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(Quote) I feel like you're going to keep posting about this so let's get it out the way right now. For us to even begin looking at your appeal, you'd need to do the following first: * Get Extra Support option on all your accounts An…
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More specific updates. Atlanta - Racking will continue in the morning, it's a lot to do due to the previous amazing work. They did release equipment, after confirming again with the one guy that's allowed to release it. Networking was a f…
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Some more specific updates for you guys. Atlanta - Tech landed in Atlanta and will be driving to the facility shortly. We'll see what happens after that. I'm honestly very cynical about it right now and expect Flex to throw a bunch of obs…
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(Quote) QuadraNet afternoon support guy mistook our request for the wrong cabinet so it caused some outages. Since the names were similar I assumed at a glance it was the new nodes flapping as well, I figured I just got the naming wrong or something…
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(Quote) Flexential has been waiting on the same guy to do nothing for about a month now. No update.
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NYCB027 is being loaded back into NYC, and will then be turned into LAX1Z013 and used for SEAZ009 and part of SEAZ007. LAX1Z017 is getting prepared, and it will receive backups for SEAZ004 and part of SEAZ010. LAX1Z016, LAX1Z015, LAX1Z014, and LAX…
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Okay I just finished racking Seattle replacement servers in LAX. Warning -- graphic photo, kind of... Just putting spoiler tags for anyone who doesn't want to see it, click at your own risk. I forgot to take an actual photo after I was done, bu…
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(Quote) It'll always have a bump up like that, when it reboots since it's booting up like probably 100+ entire operating systems. The actual crash is before that bump. It was at only 14 load, 49% CPU, 82GB active memory. I haven't loo…
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(Quote) Lalalalala can't hear you. Ughh
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(Quote) That shouldn't have happened using our scripts, it specifically adds in same number you used to have but it's possible in a rare case if it ran out that you only got one, in which case yeah you'd contact us. Just wait until a …
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@Jab fixed
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(Quote) That's one of the nodes that ran out and need to be moved around, you'll get a separate notification and/or it'll be posted on network status page. We haven't got to that yet but trying to do it in a way where you still g…
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LAX2Z019 update, kind of. The situation didn't improve at all, and at this point it's basically 0% chance the NVMe can be brought back to life. The capacitors flew off the PCIe riser so there was probably a voltage spike, and another capac…
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If I ever end up going to the datacenter for the Seattle servers... I'll also plan out finally finalizing the cabinet in LAX. It was never meant to be on this switch for this long, maybe I'll take down a QFX5100 & EX4300 or something. …
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(Quote) I do see what you see around that time, maybe half an hour before your post. Unrelated to the first issue, it was just some network abuse (maybe?) Someone sent out like 500,000 PPS / 6Gbps for maybe an hour. I'll go spank him later. It…
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(Quote) Wait, I don't get it. Why are you getting dual E5-2660v4 server for 650 while trying to essentially have an AX41? Why not just make your own AX41 with the same components basically for the same price, and then save a ton on power? Chas…
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(Quote) What nodes? That's important. Last night into early morning it was smooth because we made some changes, now I just need to know which nodes had problems at what time so I can go through the monitors.
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(Quote) I can't promise that, unfortunately, but we do try to avoid touching it unless necessary. In the case of these that got changed early, I've kept a list so we'll likely not do anything on September 29th for them, but reconfigur…
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Okay, we're going to stop doing the automatic changes. We'll just let people change it themselves, and then proceed with automatic changes on the 29th. I've skimmed through the message in the same way anyone would read a wall of text …
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(Quote) That's not good. It does look like possibly SolusVM now fully restricts you from being able to use the old address if it's just soft removed on SolusVM. I really do think it's the situation I stated above in that case, where i…