VirMach
VirMach
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Comments
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(Quote) Doesn't really have an API.
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(Quote) Yeah I thought about that but I didn't feel like finding a halfway between X and checkmark emoji, plus the ticket's already in for them to fix it and then I'd have to constantly check to make sure I don't forget to update…
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(Quote) SolusVM is getting so frustrating to use that I actually started working on our own control panel. It's about 0.7% done. But yeah, the changes went from probably taking an hour on the older version to 36 hours ETA on this new one, and …
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Tampa is done, I don't think the routing's correct on Hivelocity's end. Still need to look into it further. LAX2 is done and it seems like routing is correct. We had them do it wrong the last time for this location so I think they pr…
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LAX2 should be done now, keep in mind there's still a looooooooooong queue for the auto change to main IP but you can do this yourself. Note -- this hasn't yet been fully tested though, there might be routing issues.
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(Quote) Both the old and the new will be available to use for the rest of the week, but this is completely based on whether or not SolusVM made any other changes to prevent that from happening, which is possible. You'd have to go in manually t…
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Still here, not exactly going well in terms of how long it's taking for various reasons, mainly more weird SolusVM changes they did in the background on whatever version. Same update that caused problems with migrations seem to cause something …
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Seattle --> LAX pushed further, likely going in a few hours. I had to spend a good amount of time on the packet loss issue and SolusVM API going slowly on the changes, and still need to wrap up other locations. LAX is almost out of the way though…
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(Quote) Correct, I honestly don't know why it's not done yet, but I'm not the team member working on it. I may have to take over, we'll see. (Quote) Check network status page for updates. (Quote) When doing that make sure you r…
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(Quote) None detected means none detected, not none. It means the system doesn't know what's on there. This is most common when an ISO is mounted to install the OS, or an ISO was mounted but never used and SolusVM lost track of the origin…
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(Quote) You had an old ISO mounted. We've been having lot of people not checking this, a lot and we've already added it to the reset button. I was going to tell you to use the reset button initially but told you the power down and power o…
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(Quote) Power down, and power back up. I'd need to know how exactly it shows with no OS installed to answer you further after that.
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(Quote) It's all waiting on one guy at Flexential that's apparently the only person that can deal with the problem, and he's so far decided that he doesn't very much like doing anything about it.
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LAXA017 had a slightly different configuration than others, so it's not playing well with the network changes and causing heavy packet loss to nearby servers LAXA018 and LAXA019 as well. Having them attach KVM and should be corrected relatively…
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(Quote) I don't believe that should have happened. Make a ticket so I can check.
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(Quote) We received an alert by our system already, network status wasn't added. It's working as intended, it intentionally breaks the panel to prevent people from re-installing and making the situation work. This will likely be worked on…
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Atlanta Update: It seems like their sales guy lied ... shocking, I know. Outside of ignoring us after getting the most important part of his job done, we initially went with Atlanta because we were told PDUs were already set up, and he had a cabine…
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Cogent low-priced IP addresses are no longer low-priced when you add in abuse report costs, and at least from our perspective when considering them they seem to limit how many you're allowed to get based on how much transit you take from them. …
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(Quote) Had to end up going to sleep after meetings with Flex and Sabey and preparing for IPv4 changes. Someone stole our dolly, and someone blocked in my vehicle last I checked and was ready to leave at noon. No one blocking in car (it's a tan…
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I'm still around, just taking a break and having some food. Servers were finally ready ready as of maybe an hour ago. I couldn't find the dongle I need, my laptop is malfunctioning in many ways, and no one's at the facility (I assume …
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Still working on it, at least a couple hours past when I originally wanted to head there but will be solved.
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Some complications. If that changes the timeline, I'll let you guys know. I'm having to do do a lot of last minute changes to make it work for tonight. Still looking good though overall.
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Oh I also have a little secret up my sleeve, I haven't drank coffee yet, got everything else done without it so far, now's the time so I make sure we can power through the SEA --> LAX backup loading into the morning after equipment gets…
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Seattle Update - Equipment being released, sending them boxes and packing material to arrive tomorrow, they may or may not already have some. Already sent them labels as well. Best case scenario looks like it'll arrive in San Jose on Saturday, …
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(Quote) We're not that crazy, it's not RAID 0, just no RAID for most of them. The ones that we did end up doing "hardware" RAID10 are the ones that ended up having the biggest problems as I suspected could happen, because now it&…
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I think going back to trying to make improvements/adding more clunky features, we usually focus on how it goes wrong and then take what went right as the "default." If we go back to stock WHMCS/SolusVM, I'm just trying to envision it…
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Sabey/Seattle update I just got, as usual their guy is really nice and just trying to help out and the delays were on Unitas side basically plus him and myself being busy and just trying to coordinate everything on each end. Anyway, it looks like th…
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(Quote) Shorter version of my reply, if the issue is we have a bad time during emergencies trying to load in new services, do you think it could be worse with the self-serve optional system? Or I guess how specifically, what do you envision would go…
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(Quote) "Oh, he signed the agreement? He's a Flex customer now? Turn off his power, stop replying to him."
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I'll provide a scenario for how the above potential feature is envisioned. Let's say a node goes down. A pop-up appears saying "Hey, this might be facing issues. Want to deploy a backup service?" You click yes, it generates a n…
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(Quote) Doesn't end up saving time because we can't coordinate it well right now and our script to do that is unreliable and clunky right now, but we could consider it maybe after today if we have time to set it up to where it's solid…
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Today's entire focus will try to be finally actually getting our new space in LAX QuadraNet up and running by midnight or so (18 hours) but that will likely have to change if we get a bunch of tickets for Atlanta. So I'm hoping we've …
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(Quote) First issue was Dedipath dropped announcements I think, for the two blocks. New issue could be carrier cut off something since the blend I think was Flex + Lumen and we don't know the ratio, but honestly with Flex, I wouldn't be su…
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(Quote) Your situation isn't the one described, it was leftover 20-30% of people in Denver finally moved. The IPv4 will change, to a non-functioning one. So you're one step before that. (edit) For Denver ones it's possible we give yo…
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(Quote) It's in a weird state where we're planning for IPv4 changes at the same time so you'll be assigned new IPv4 but still waiting on QN networking team for them to officially go up. Not that many people affected so we've been…
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(Quote) Oh by the way for anyone interested, it was exactly this. I wish I wrote out my long version of the message so I could sound smarter in hindsight, but when I was doing the testing, there were two IP addresses I saw for routers, one router wa…
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A few more back and forths and it looks like San Jose is fixed, looking at it now and doing IPv4 changes.
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(Quote) To be fair he does switch it up a bit but I still don't get it, like ignores all our updates here and on network status page, and then coming here to post asking for an update that was already discussed like I can do anything special ab…
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Some good news for customers in China though, I don't knw what it will actually end up looking like but right now it's 155 ping and 0% loss to Shanghai Aliyum, 138 ping and 1% loss to Zhejiang China Telecom, 139 ping and 0% loss to Jiangsu…
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(Quote) For some reason I did as well. Nope, waiting almost 2 days for them to respond to us basically. They did reply on Saturday and asked for... MTR. And they did say they fixed it like on Thursday or whenever that was as well. Some of the blocks…
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(Quote) Create ticket for any incorrect price adjustments. They happen in certain situations where the system didn't properly do the change.
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IPv4 change tickets should be wrapping up sending now, had a few issues but hopefully I did a good job in fixing them and not sending that many duplicates or missing any. Atlanta was excluded for now since we're not done with that location yet/…
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(Quote) If your individual VPS was down before the move/status updates, then you wouldn't get a personal update for your individual VPS and would likely have to open a ticket if nothing else works.
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(Quote) What pricing are you looking for? I can probably generate it for you.
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(Quote) Past a certain point it becomes difficult processing a transfer without it causing problems for the person it's transferred to, because they will have to inherit certain notes and such. So if it was rejected it's to avoid putting y…
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IP change tickets/emails finally sending. We're setting a 22nd date for when new IP will work and old will be soft removed, and old address will work until 29th if it's not touched (it can also be added back manually internally but SolusV…
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Alright Phoenix is finally up, small win.
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I have no idea what's actually going on with San Jose. I am guessing it still has to do on Evocative's end with the router. I've spent a lot of time going down a rabbit hole and everything seems to point to their router having some p…
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(Quote) We've never made a decision based on something like that. Here, I'll give you an example. ATLZ002 was one of our most profitable nodes as it was filled exclusively with higher-priced Windows plans and closed out (filled completely…
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Atlanta, we're aware of the two nodes going down, probably connectivity, I haven't yet investigated what happened. Atlanta signed on already, ETA is end of next week for setup for new cabinet. San Jose, it's taking a long time to pr…