VirMach
VirMach
About
- Username
- VirMach
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Comments
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(Quote) Yeah I know I tried telling them, but whatever they did it looks like it might be pinging.
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@hike do you have a ticket? If you don't then make one by now it'd be more convenient than sending messages here like this, if you do then give me your ticket ID.
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(Quote) Let me know if it's fixed for you.
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(Quote) Weird, make a ticket. I need to check virtualization logs.
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(Quote) Only infuriating responses. Turns out worse than I thought it was originally, but I explained it, and they went back to the original thing they like doing which is asking me which server. Like oh my god come on do they not understand how ann…
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Alright, I think I'm basically done with the changes at this point, thanks for the feedback everyone. Oh wow, look at the time, I guess that's all the time we have left for today and we definitely won't be able to address anything els…
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(Quote) I personally agree with this but at the same time, if we put a tiny barrier of entry to the full control panel, then the people that have no business going there won't go there. Okay, I have an idea. (Quote) Just letting you guys know …
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(Quote) The example you gave, I actually like it. But why mention RN and GCV instead of just going to this and being constructive? But anyway ours is still better, I'm going to improve it a little bit more based on this just adding icons and su…
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(Quote) Like seriously? This is same amount of space, you think the top is more efficient, cleaner, whatever than the bottom? (Image)
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(Quote) You're saying we should hire a frontend developer, just so they can revert it to the default SolusVM module and WHMCS page where half the page is just billing information at the top and then barely any functions like RN? Also I don'…
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(Quote) Not hidden just moved around. I forgot to push a small update that makes it more visible to where you don't have to hover, I'll do that today maybe. (Quote) I decided to take a nap and this happened, power outage, the two that did…
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(Quote) VirBot does many things.
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VirBot is live, it's just a WHMCS plugin we got that someone else made for now. It works pretty well for an initial reply but it's not meant to replace human support or anything like that. Let me know if you have any suggestions. The messa…
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(Quote) Very frustrated over this. We contacted them July 11th requesting it to be moved over to NYJ, on July 14th they asked us which servers we wanted it assigned to even though we didn't request that (we have our own switch in NYJ) but they …
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(Quote) It's sent through emails tickets, no network issue yet unless some plans change. These are the IPv4 that were raised in price by 60% or so, which we kept so they'd stay the same, but then they were changed anyway with short notice.…
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(Quote) Yeah I don't like how those buttons work but I didn't make any changes to them outside of moving the location of the button, I'll actually see if I can improve that in general.
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NYCB017 back up, will be migrated soon. SolusVM migration tool broke again so I'm just going to be doing it differently most likely, slight delay on the emergency migration on them. NYCB028 back up. (Quote) NYCB027 node remains locked.
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(Quote) That doesn't exist which means I entered hostname for that wrong, whatever you're looking at, get me the node name instead.
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(Quote) Reboot in 15 minutes, I'm taking a look at NYCB014 now and fixing any problems.
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(Quote) What? No.
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(Quote) All me, I did it after watching a few customers explain how they understood things. It's specifically tailored to reduce unnecessary support tickets but of course as with all changes it's had the opposite effect for the time being.…
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(Quote) This is the #1 issue and #1 reason we get tickets recently. People have an old ISO mounted, probably forget about it, after it gets rebooted a long time later, especially if we updated the ISO since then, SolusVM will not unmount it automati…
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(Quote) I was monitoring everything all day waiting for them to return and go through to verify everything but then I spent the last hour accidentally coming across this. Anyway, doing that now as planned. I specifically stayed up so I wouldn'…
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(Quote) Miss you buddy.
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(Quote) My favorite ticket today was someone who asked me to just move him to another server in NYC because he was tired of waiting so long. He said enough to indicate that he had definitely read the network status page and it was just interesting s…
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Looks like there was just an update. (Quote) This may be possible now. I'm hesitant to update the network status page, I'll wait until they get an official go-ahead, right now it's just preliminary inspection that seems OK. (Quote) …
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My personal highly speculative guess is that those updates are going to continue providing false hope. It seems to be how they're deciding to forecast things. They missed their first deadline, it went from night to morning to evening, and then …
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(Quote) The motherboard latch design is pretty bad, IMO. Epyc has like a solid latch with triple screws and a slider mechanism since the need it since the CPU is so large. Ryzen 7000 and Intel have a pretty solid latch since they don't have pi…
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(Quote) I haven't checked since a few months ago but at that time, 7900X just seemed like a very not good idea. Higher thermals, which you could scale back to lose performance, and you can't do faster memory if you want to do 128GB and hav…
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(Quote) What, you've never played baseball with servers?
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(Quote) Sounds like no one can even go into the building yet. Once there's a fire they act as if the entire place could spontaneously combust at any moment.
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(Quote) NYCB028 update, our emergency power cycle request was taken way too seriously when I told them to do whatever it takes. (Image)
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There we go, that makes more sense now. We were really missing a major setback and everything was looking suspiciously great this week.
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(Quote) If you don't know the node name, but know it's NYC, and there is currently around the same time a node down in NYC which is NYCB028, you can at that point probably safely assume it's likely that one.
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(Quote) No deals for that ever planned again.
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(Quote) I have no idea. Can I get a summary of all the details? It'd need to be confirmed to account for all possibilities at all stages. Requirements: one service on a Frankfurt node with us, another server on a Frankfurt node with us with a …
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(Quote) 200.
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(Quote) Oh I thought I replied to you. I think I wrote it all out then deleted it and didn't hit send.
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(Quote) It was part of a combo for paid Minecraft servers and I think we also tried doing Counter Strike servers back then too, maybe.
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(Quote) About 350 left. Some abusers took up a lot of time, and then planning for some IPv4 changes and power maintenances. It's not going too well on the planning side, so the notices are going to end up being shorter than I wanted. IP change …
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(Quote) Okay so GreenCloud currently 4GB, E5, 750GB for $25/YR or 8GB with 1.5TB for $45/YR and both sold out. Then Bandwagon is 2GB, E5, 500GB for $900 a year. I don't get it then. Are you saying we need to just answer tickets and raise prices…
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(Quote) What's good price for Tokyo deals right now with no setup fee? We still have a lot of available colocation space in Tokyo. We also have a lot of available servers ready to go there. Show me some examples.
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(Quote) Fixed by putting it out of stock. (Image)
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Oh and we're finally working on using GPT to sort out tickets better, and a lot of overhauls are coming in the next few days/weeks/months/years that tries to keep ticket queue clean and guide people to self-help possibilities so we don't e…
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Around 500~ tickets of backlogs recently processed. About 700 or so still left. If you have an open ticket that's urgent make sure to close it and open it as a priority ticket. Most priority tickets are/have been completed so that queue is clea…
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(Quote) We have to restore some revenue first before losing more money. Maybe in 2030.
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(Quote) Yeah, I have no idea how your situation happened. I didn't look into it much, I just noticed the IP shouldn't be there. Make sure you reply back so we adjust your due date if it's been that long. (Quote) Especially in NYC and…
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(Quote) Okay awesome, glad to hear it finally got fixed. I applied the fix I mentioned a few pages back, regarding PHP version mismatch. I was afraid of doing it as that's what initially caused the problem but I noticed SolusVM pushed out anoth…
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Okay they're back, I just went and updated them to their BF offers as it is on their site right now. Locations I'll keep the same for now, PayPal taken off for these price match deals. Also Tokyo is $30 setup fee now as of like yesterday, …
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(Quote) Haven't decided yet. Too many PayPal chargebacks and abuse for them right now. Much higher than other plans so it doesn't make sense to sell like $3000 worth of the plan and have $1000 in chargeback fees. It may come back as annual…