VirMach
VirMach
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- VirMach
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Comments
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(Quote) Any improvement or change? I'm going to ask this about 5 times if you're up for it. It's not affecting everyone and I still can't reproduce it on my end right now. Maybe I'm missing something mentally but it's s…
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I offered to help out on making sure payment goes through or it gets extended but you didn't confirm, instead in private messages you tacked on how you also needed VPS controls access and so on. I'm just trying to do the critical time sens…
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Sent out emails for TPAZ005 (at some point it was also called TPAZ002) data recovery. We have the data available now and can load it on an existing VPS or we can SCP it over. Everyone who was previously on that node will receive an email, but short …
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(Quote) Need more information.
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Patch likely going out tomorrow or in next few days to fix the more recent issue that's been happening where some servers still overload, in an effort to clean up the few leftover servers still experiencing them. Fingers crossed that it's …
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(Quote) Very relatable.
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(Quote) Nope basically the information you provided in a logical world would have been very helpful but it wasn't because the one working versus one not working are on the exact same SolusVM and PHP version, issue #1A let's called it was o…
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(Quote) Let's call this issue #1. I'm working on it now. Of course i's not the same issue as the others, why would it be? That'd be too simple. (edit) Even issue #1 is actually separate issues. I'm just going to not bother …
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NYCB048, NYCB009, NYCB006 should be up today. NYCB042 high likelihood as well, just fixing one last thing with the IPMI and network configuration, I possibly made a mistake on this one when setting up the IPMI and network configuration or maybe it&#…
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VNC has been fixed, I forgot it doesn't get set up out the box and has it's own manual setup. I basically re-installed SolusVM and moved everything over because that was somehow easier than trying to revert whatever it did to break it. I …
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(Quote) Controls are working on my end but VNC is broken. Will look into VNC portion and see if it's widespread, it most likely is as it'd make sense based on what I had to do to get SolusVM working for the time being after the broken upda…
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(Quote) Can't reproduce. Logged in as you in client area shows online. Perhaps this may be a browser cache issue?
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(Quote) Definitely not expected, make a ticket mentioning unknown status, host unavailable, and LAXA032 please if you can.
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(Quote) I've been dealing with this since the moment it happened since I was working on NYCB006 at the same time. It's a SolusVM update, first it updated where they ioncubed a specific file with a newer version and then it turns out the ac…
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**Update ** we had two more IP blocks at HV LAX2, I'm using those instead and it's working. NYCB009 and NYCB006 being worked on now with connectivity. Looks like other four /24 weren't done properly then, it's waiting on HV until…
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I forgot that HV's advertised 24x7 means 16x5 and it's the weekend. No one at the facility, let's see if they'll let me have facility access at least. And no networking team to correct any potential misconfiguration on their end.…
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(Quote) I'm assuming you're on LAXA032. I got this fixed and going again but leaving it in a locked state for a few days to make sure it's still stable. The type of issue it was facing means a lot of people may have re-installed, and …
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(Quote) I'd love to take the credit for this but I didn't do anything. I actually didn't even get to contacting xTom so if anything, it's even better they monitor everything on their end and fix it without having to go to them. I…
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We're waiting on HV for them, I'll most likely have to drive down to the DC again today once they handle the networking portion as they don't have anyone available over the weekend. We requested networking be configured beforehand bu…
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NYCB027 backups being processed now, I noticed the power cable I used for it wasn't working and I had to switch it, so it might have just been a bad power cable. The transfer is still going abnormally slow so at least one of the disks is being …
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(Quote) 2 seater, one seat for me, one seat for 4 servers. I never said I'm doing it efficiently. I was going to make four trips from the parking lot until they said they had a dolly (well actually three, two of them are small enough to take t…
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Dropping off NYCB042, NYCB048, NYCB006, and NYCB009 tonight to HV LAX. I wanted to do it earlier but I got caught up locating rails and getting the networking sorted out and LA traffic to downtown is nightmarish around this time. They did say they …
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Okay here's the current plan, backups of whatever we have so far are going to get dropped off at QN LAX and plugged in. I've started the conservation with HV to see if it's possible to get what needs to be done today for four servers…
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(Quote) Also correction, NYCB048 not NYCB008.
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(Quote) NYC is cursed. Can't ever seem to get anything working there when it fails until it gets sent elsewhere. Of course it could just be the hands there. :# I think we've at this point had about half of servers come back one way or an…
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Okay added to list for Tokyo v6. NYCB042, NYCB048, and NYCB009 backups are finally completed. NYCB027 still needs further repair, NYCB006 is fully functional (as are NYCB009, NYCB042, NYCB008 still.) However LAX QN is at power capacity so I don�…
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(Quote) Did it previously work for you?
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(Quote) This is no longer the plan for this one. It powered off, I'll have to see if it was an issue with the power strip but it could just be the motherboard. This one (NYCB048) is definitely extending into tomorrow. Luckily though it looks li…
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(Quote) Looks good so far, not done yet. Same with NYCB006. These have hardware RAID controllers so I don't want to announce anything yet until I'm sure. All other backups we already announced, they're going very slow, so this might p…
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NYCB027 is mostly functional now. This one had a damaged heatsink and BMC (IPMI) had failed. One of the PCIe risers had fallen off although I don't know if any of these was beforehand or on the shipment back to us. Some issues with it still, bu…
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NYCB048 complete, this one has been restored to a degree where I feel comfortable re-deploying the server. Currently fresh backups are being processed to the drive on the server, just in case. It's going to go to LAX. The IP addresses will chan…
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(Quote) That wouldn't be the right title, which instructions are you following? (Quote) Needs to be "Account Security & Recovery" and then mention D. Remove Phone 2FA/Lost Phone in the ticket.
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Quick update on NYC servers, we're on track per our last status update to get these finally resolved. NYCB042 so far confirmed 100% done, just need to load everyone back in and power on services. We're going to first try moving people manu…
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@vgood said: (Quote) I haven't kept up with what else you're saying but the only thing that needs to be done is reading that security page I linked, and titling it EXACTLY correctly per instructions. If you've already done then then…
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(Quote) All answered on that page. (Quote) It might end up being closed/rejected, it was skipped over last mass check because of your additional request for it to go to another account and put on the backburner to see if we could maybe do it. Close…
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(Quote) https://virmach.com/security/
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(Quote) Means the email you entered is incorrect/instructions weren't followed. At this point you need to make a manual transfer request which is a $10 fee. (Quote) Not going to be fun. This time they didn't even contact us as far as I ca…
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(Quote) We don't process re-installs, for the most part. We can check logs to see what happened, where it was re-installed from and such, if you create a ticket but there's a large ticket backlog. Just make sure to have a good title mentio…
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(Quote) Running into various problems, I'll update the status page as soon as I have a solid ETA. They delays are completely on our side now, sorry. (For the NY servers.) (edit) It's a lot to go over but a big part of it was logistics, we…
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(Quote) Shouldn't be, let me know. (Quote) They keep updating us that null is removed then it's not, and ignoring all questions about shipping out servers. I bumped them on it again. They claim that 90% of the attack was hitting our IPs b…
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(Quote) Comedically timed as usual. I think I basically brought the servers inside from the NYC fiasco, unboxed them and got them on workbench, and then it happened. (edit) Very not good that it's been 3-4 days since then and felt like one. Vi…
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(Quote) Last update I got was attack stopped so they removed nullroute, and tried and failed multiple times to get information on planning deracking and trying to move them elsewhere, and general information on the "attack" as well as some…
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(Quote) That one's my favorite. Threadripper, it ended up getting the best configuration too, it's 32 disks in RAID10 and then 4 hot spares. It also technically has like 30Gbps or something set up on it and could technically go that high. …
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(Quote) xTom is the only one I can confidently say that about, hands down, every situation. Doesn't necessarily mean others don't also employ some intelligent people but I've never ever had a situation with xTom where I have to roll m…
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By the way taking all recommendations for datacenters in Chicago at this point. Can be in the same facility as these people we've already tried, just maybe under different management/company. We've already tried out Psychz, Hivelocity, Qu…
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(Quote) Even better. Thanks for commenting this by the way I realized it probably had to do more with this honestly, and it did, you saved me a lot of time probably. They nullrouted the entire /22 in Chicago QN because of an alleged DDoS attack, an…
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(Quote) Nothing's unplugged, servers are online, IPMI functional so it seems like networking itself is probably fine. Looks like an announcement issue, and based on what I'm seeing it looks like another DC just randomly decided to announce…
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(Quote) We don't oversell the storage amounts at all so it ends up being under-utilized. Tokyo pretty much got the best RAID controller and drives available at the time. I believe we actually undersold memory for some time, then we oversold th…
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(Quote) Emergency maintenance I believe. It was this morning while I was taking a nap and not long enough notice for us to do a meaningful update in any case on our side. I'll see if we can establish some sort of other official channel to go ov…