VirMach
VirMach
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- VirMach
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(Quote) Hey now you know I was serious when I said you couldn't close it. The backstory, the fade always causes issue but it somehow always ends up in our developer's code. Even he knows it, he just replied and said "yea definitely remove the …
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(Quote) We contacted them to get space, got the space, and then still got that spam email afterward from the same person that did our sales order. So definitely was just a send to everyone marketing email masked as pretend-concern.
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As for our plans outside of NYC, I'll provide it in greater detail below, I'm still working on that update for you guys, but some of it needs to be changed as we wanted to use Hivelocity which we most definitely will not be doing after what happened…
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(Quote) This is inaccurate, just making an important distinction: not every VM on every server will be done, those may still need to move around to get their new IP address. This is a very small number of services and we're aware ad working on it ac…
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Huge ticket backlog did eventually build up. All custom created tickets will likely be auto closed, any created using the automatic creator where it assigns an appropriate title will be looked through still. Haven't decided yet. Keep in mind anyone…
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Will provide a more detailed plan for other locations loading in from backups after NYC is closed out.
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Oh also 3 others were waiting for the above 3 to be able to proceed in some ways so completing those too.
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Connectivity restored to remaining 3 NYC, IP changes will proceed if not already completed.
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We're going to try something different for NYC changes. When we make tickets it spams people and in this case there's no advanced notice on the IP change really, we already sent out an email asking to check status page and provided updates there. T…
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Oh update, I didn't handle this and I've been too busy to check communications. ATLZ006, ATLZ005, DENZ001 and partial DENZ002 have been loaded in from backups.
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Bonus, I like this email I just sent out like 30 minutes ago. I genuinely started highlighting them to see what new report was there to handle it and then this happened. (Image) (Image)
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Tagging you @yoursunny since one of their C-level people tried to insinuate that we don't handle abuse reports. Since I don't have time to screenshot everything, this is the case for the first IP address I posted the screenshot to earlier, let's go…
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Please someone read what I posted, this is just one instance of us answering them, let me know if it's unclear. I explained everything thoroughly, no? If you disagree then feel free to critique it and let me know how it should be done instead. Was i…
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In other news, Hivelocity fixed nothing, and just contacted us threatening to terminate our account tomorrow because we didn't respond to abuse reports. Guess where the abuse reports were opened? On the legacy system. The one I had a scheduled phone…
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(Quote) Yeah Sabey still hasn't replied but it looks like they came into work today after the long weekend. Awesome. San Jose going down though, I communicated to them over the weekend I sure hope they're moving us into that new cabinet and not doi…
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(Quote) Storage will take a bit longer, needs LACP for 2x10Gbps and that got done just need to fix configuration. (Quote) Okay so it took a looooong time for fixing the last few but everything except NYCB019, NYCB043, and NYCB044 are actually funct…
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Most servers in NYC are in a state where we can continue. I'm wrapping up trying to get the rest up and then people will start getting IPv4 changes and service should begin being accessible again. Once we do that I'll update status page.
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Very bumpy last day, just wanted to comment to say I'm still around. I did get a little bit of sleep but running pretty short on energy and may have to sleep again soon, trying to get some stuff out the way before then. Still trying to get NYC back…
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(Quote) SolusVM is acting terrible today and it might have been due to another weird update, some important functions aren't working well which makes loading in backups difficult, it basically won't assign it properly. A good amount are in LAX alre…
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NYC is all racked up and getting wired.
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(Quote) Update on the coffee, I pressed the grind button, packed it down, put my cup and pressed the brew button and heard the wrong noise, turns out I pressed grind (again) and there's ground coffee everywhere. Yeahhhhh I may be exhausted.
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Okay there we go RPKI updated, sort of, routing issue. Contacting IPv4 provider to have it changed back and we'll just scrap the moving blocks idea moving forward. Probably my fault somewhere down the line.
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Okay so the two in Atlanta and two in Denver that went offline are all on the same /22. This is the one we were moving to LAX, perhaps they misunderstood the instructions, could make sense. I could see how this would happen if they went further than…
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(Quote) A couple of them are not responding now, it makes me think it's possibly routing related since when you originally mentioned it, they were accessible from the master server. Going to check further. -- Anyway, SolusVM is not having a good t…
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Atlanta's should still be online. Denver, evaluating still, that one's unplanned. NYC is scheduled maintenance, the hardware was handed over basically it's being moved into a new cabinet.
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(Quote) New York expected, Denver, not so much. Taking a look and then most likely loading in from backups.
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SolusVM was acting up, unfortunately it wasn't doing well trying to process all the changes, so notifications couldn't finish going on for the changes and they'll have to continue after re-racked.
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NYCB020 is going to end up being short some IPv4 addresses, we're moving forward with doing a lot of other things that have a more crucial timeline, but in case it reaches worst case scenario it means some people will not receive a notice and their …
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Due to the way everything works, logistically speaking, it's best to remove the old IPv4 address completely. It's already much more complicated than usual since we're doing larger VLANs and I'm afraid if we keep the old addresses the steps will be e…
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(Quote) Yes (Quote) It's the Alibaba IPv4 from Zenlayer. After NYC gets forced to change because they didn't respond with LOA, the major location left over that uses them is LAX.
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NYC IPv4 Changes This is pretty much sitting at 100% in terms of likelihood, what we can do is change them, and then re-assign the old IP address, however, that may end up not being ideal to do (adding old one back) because of network configuration …
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NYC may end up getting IPv4 changes as we cannot otherwise get LOA in time, more on that later. (Edit) Oh this is not necessarily related but: About 50 to 98 VMs are going to be moved from NYCB020, NYCB020, and NYCB018. Most of them will be NYCB020…
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Okay so it's pretty much end of the working day for probably most the people we were contacting, I'll do a quick update but it seems like two things are probably true: (1) the actual moves may end up pushing into next and, (2) I don't believe any of…
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(Quote) Flex just replied. They can offer us space but timeline appears to be slower, I've asked them for confirmation on how the transition would work. We need to end up taking more space with them, which I'm not too excited about since their remot…
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SJC will most likely be direct with Evocative. We're also waiting for a quote from xTom, if it's within budget we'll most likely go ahead with that for the existing servers to make the process smoother since we trust them/also have IPv4 already anno…
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We've purchased additional space with QN and will also be taking servers down to HV today, so we have extra space available. We're waiting on a quote for SJC. Evocative has started responding for releasing equipment NYJ/SJC. Still waiting on FLEX…
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(Quote) Recipes & important updates.
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(Quote) Amazing SolusVM feature. It lets you know when you have way too many services with us.
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NYJ, SJC - We heard back from Evocative. We're placed in a queue to speak with someone, it looks like they may be overwhelmed with requests and they're sorting through all of them and trying to communicate with Dedipath to confirm server ownership.
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NYCB004S is going to get a separate email. It will discuss how we can take backups if we're contacted, since most people are already using this as backups of another backup or do have "replaceable files" and not necessarily running anythin…