rkzed
rkzed
About
- Username
- rkzed
- Joined
- Visits
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- Member, OG
- Thanked
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Comments
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(Quote) well, maybe not nuked but they did reinstall OS on wrong VPS.
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WTF?. I got down email notification from Hetrix last night, and when I checked today, my VPS got wiped out and the OS changed to windows?? checked the solusvm log and it has no record about the OS changes.. i guess Virmach nuked wrong VPS?
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(Quote) I'm not sure if my issue was fixed by Virmach or it was fixed by itself just like the issue that happens out of nowhere. Virmach didn't reply to my ticket even after the issue was fixed, so I closed it manually.
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(Quote) yes, same issue, but apparently, it was fixed early today. finally after waiting for 3 weeks. but I still hoping that Virmach could improve their support. i know that special offers come with no support but when the issue is related to the s…
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(Quote) I do completely agree and understand that working on the problems that impacting a lot of people is need more priority. i was just wondering why Virmach does not invest more in his support department, and I'm not just talking about now when …
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@somik, well of course that's not what i mean. I believe Virmach is currently too focused on repairing problematic servers and ignoring their other customers who are also facing a problem but unrelated to it.
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(Quote) true, but better support means more loyal and recurring customers. even just having 1 staff dedicated to answering tickets will help tremendously compared to what they have now which I believe is nonexistent.
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i dont understand why a provider as big as @Virmach doesn't have a staff dedicated to handling support. i guess they like the customer to suffer in the dark.
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@VirMach, oh come on. you can give updates to others but keep ignoring my post and ticket. i have 5 services with you and for this one I paid 119$. but it has been down for 2 weeks now. as @FrankZ said, my missing disk problem can only be solved by …
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(Quote) ah, I thought doing reinstall will overwrite the problematic config and fix by itself. i guess I have to wait them to fix it then.. @VirMach, take a peek at my ticket #518513, you wont believe what I wrote there, wink wink
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@somik no it's a separate issue that happened to my VPS. the disk is missing from VPS. My VPS was stable for the past few months then suddenly my VPS froze and when i rebooted it, it stuck at boot screen with an error message about missing boot disk…
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@FrankZ, does reinstall the VPS will automagically fix the missing disk issue? my VPS has been down for a week and I can't do anything from my end :(
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(Quote) hi @VirMach , I know you are very busy with another thing, but if you could spend a little time to take a look at my ticket #518513, I would be very grateful. the disk is missing from VPS. I'm on TYO-C005 node. thankyou!
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(Quote) yes, exactly like you described. already put a ticket with them. hope it gets resolved soon. this is the first major problem with the VPS, otherwise, it's been stable for me.
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does anyone on node TYOC005 have same issue with me? the disk is missing (undetected?) from VPS.
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@Abdullah, never tried LXC before, if i purchase the annual plan, do you provide Refund within few days if it doesn't work out for my needs?