VirMach - Complain - Moan - Praise - Chit Chat - Flan

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  • @FrankZ said:
    More than likely if the purchase was denied for whatever reason, and it does not show as account credit, the money will be returned to your card. Sometimes it takes the bank a bit to process the reversal. VirMach is not known for keeping peoples money without providing the service purchased.
    Virmach will probably drop by later to answer this definitively, in the mean time don't worry that you got scammed for your $$.

    Ok... thought I got a good flash deal but it turned out to be terrible...
    Thank you

  • @tommy1412 said:

    @FrankZ said:
    More than likely if the purchase was denied for whatever reason, and it does not show as account credit, the money will be returned to your card. Sometimes it takes the bank a bit to process the reversal. VirMach is not known for keeping peoples money without providing the service purchased.
    Virmach will probably drop by later to answer this definitively, in the mean time don't worry that you got scammed for your $$.

    Ok... thought I got a good flash deal but it turned out to be terrible...
    Thank you

    What was it?

  • @skorous said:
    What was it?

    RYZEN SKU# V01-00
    RAM 1024MB DDR4 RAM
    CPU 1 Core
    30GB SSD (NVMe)
    2048GB BANDWIDTH
    2 IPv4

    $7.25 USD annually

  • @FrankZ said:

    More than likely if the purchase was denied for whatever reason, and it does not show as account credit, the money will be returned to your card. Sometimes it takes the bank a bit to process the reversal. VirMach is not known for keeping peoples money without providing the service purchased. Virmach will probably drop by later to answer this definitively, in the mean time don't worry that you got scammed for your $$.

    P.S. Welcome to LES

    Hello Sir, how to get ipv6 on Virmach services?
    is Virmach allowed tunnelbroker?

  • @tommy1412 said: New purchase, my card was charged but Invoice is not paid then Cancelled, zero notices from them

    Sounds like your payment wasn't accepted. How did you open your ticket by the way? Whichever way you did it means it gets delayed in the queue, I want to make sure we patch that so others don't do it.

    I've located your payment, make a ticket using the contact us button and select billing. Confirm you want us to attempt to capture the payment manually.

  • FrankZFrankZ ModeratorOG
    edited March 2025

    @Ganonk said:
    Hello Sir, how to get ipv6 on Virmach services?
    is Virmach allowed tunnelbroker?

    VirMach has some nodes in Amsterdam and Tokyo that have unsupported native IPv6. Otherwise VirMach does not offer native IPv6. From my experience tunnelbroker can be used in all VirMach locations expect for where VirMach uses QuadraNet. Chicago and Miami as example. Tunnelbroker has blocked QuadraNet not VirMach.

    EDIT: tunnelbroker may have had a change in policy and the statement above may no longer be accurate.

  • @FrankZ said:

    @Ganonk said:
    Hello Sir, how to get ipv6 on Virmach services?
    is Virmach allowed tunnelbroker?

    VirMach has some nodes in Amsterdam and Tokyo that have unsupported native IPv6. Otherwise VirMach does not offer native IPv6. From my experience tunnelbroker can be used in all VirMach locations expect for where VirMach uses QuadraNet. Chicago and Miami as example. Tunnelbroker has blocked QuadraNet not VirMach.

    is LAX also included in those blocked by tunnelbroker?

  • FrankZFrankZ ModeratorOG
    edited March 2025

    VirMach uses Equinix LA3 in El Segundo now for his Los Angeles location now. He recently moved out of QuadraNet Los Angeles. So tunnelbroker should work with VirMach Los Angeles.

    EDIT: tunnelbroker may have had a change in policy and the statement above may no longer be accurate.

  • @VirMach said:
    Sounds like your payment wasn't accepted. How did you open your ticket by the way? Whichever way you did it means it gets delayed in the queue, I want to make sure we patch that so others don't do it.

    I've located your payment, make a ticket using the contact us button and select billing. Confirm you want us to attempt to capture the payment manually.

    There's no 'Billing' department on select list, I choosed 'Sale' dept. and [Ticket ID: 390345] was closed for improper use... this makes new customer like me don't know what to do, I found only way to get in touch with you via LES

  • @FrankZ said:
    VirMach uses Equinix LA3 in El Segundo now for his Los Angeles location now. He recently moved out of QuadraNet Los Angeles. So tunnelbroker should work with @VirMach Los Angeles.

    my node : LAX-A026
    ip : 104.234.61.0/23
    but Geo on Canada with isp QuadraNet

  • FrankZFrankZ ModeratorOG
    edited March 2025

    @Ganonk said:

    @FrankZ said:
    VirMach uses Equinix LA3 in El Segundo now for his Los Angeles location now. He recently moved out of QuadraNet Los Angeles. So tunnelbroker should work with @VirMach Los Angeles.

    my node : LAX-A026
    ip : 104.234.61.0/23
    but Geo on Canada with isp QuadraNet

    I expect that the geolocation service that you are using has not updated the AS to AS46261 which is QuickPacket not Quadranet.
    I have a VM on node LAXA026 in IPv4 range 104.234.61.0/23 and just checked if tunnelbroker would allow a IPv6 tunnel to that VM.
    It allowed it now, when in the past when it was at Quadranet it did not allow it. So you should be good to go. :)

    EDIT: tunnelbroker may have had a change in policy and the statement above may no longer be accurate.

  • @FrankZ said:

    @Ganonk said:

    @FrankZ said:
    VirMach uses Equinix LA3 in El Segundo now for his Los Angeles location now. He recently moved out of QuadraNet Los Angeles. So tunnelbroker should work with @VirMach Los Angeles.

    my node : LAX-A026
    ip : 104.234.61.0/23
    but Geo on Canada with isp QuadraNet

    I expect that the geolocation service that you are using has not updated the AS to AS46261 which is QuickPacket not Quadranet.
    I have a VM on node LAXA026 in IPv4 range 104.234.61.0/23 and just checked if tunnelbroker would allow a IPv6 tunnel to that VM.
    It allowed it now, when in the past when it was at Quadranet it did not allow it. So you should be good to go. :)

    many thanks Sir. i would open ticket on [email protected] 😀

  • @VirMach said:

    Aware. They'll be moved off at this point or to another disk. There's also still abuse, I need to wrap up LAXA004S first.

    Hello my Virmach, i have sent an email to tunnelbroker.net to get an ipv6 tunnel but unfortunately it was rejected on the grounds that the ip of my node LAX-A026 already has native ipv6.

    is there a solution for me to implement ipv6 on my service?

  • Any LESters have a VPS on CHIZ003 and if so are you experiencing issues? I am. When I run the Connection Troubleshooter in the client area:

    Main Server IP: Offline
    Node Server: Offline
    Service Status: Active
    Conclusion: Both your server and node appear to be offline. Please check the network status page for updates.

  • FrankZFrankZ ModeratorOG
    edited March 2025

    @Ganonk said:

    @VirMach said:

    Aware. They'll be moved off at this point or to another disk. There's also still abuse, I need to wrap up LAXA004S first.

    Hello my Virmach, i have sent an email to tunnelbroker.net to get an ipv6 tunnel but unfortunately it was rejected on the grounds that the ip of my node LAX-A026 already has native ipv6.

    is there a solution for me to implement ipv6 on my service?

    This seems to be something new from HE tunnelbroker. I expect they are allowing tunnels to still exist from IPv4 that have, or have had them in the past. Who know how long they will continue to allow this.
    If this is HE tunnelbrokers new policy, that networks that announce IPv6 can not use tunnelbroker, this is going to be a problem.
    I need to do some more digging on this and see if I can find an announcement from HE on what their policy is going to be going forward.
    My apologies for the misinformation of my earlier statements. I have added a note so that others are not misinformed by them.

  • by the way, what is the reason why virmach can't activate its native ipv6 ?
    especially in the US region 😀

  • @VirMach, Ticket #401962 opened Feb.10th, please let me know one way or the other..

  • imokimok OG Not Administrator

    @tenpera said:
    @VirMach, Ticket #401962 opened Feb.10th, please let me know one way or the other..

  • @VirMach screenshot dm'ed, can't contact Billing dept...

  • Knowledgebase articles on ticket submit removed as it was just annoying, buggy, and it's already basically replied with AI. Long overdue. If we integrate it back it'll be at the AI phase most likely.

    Priority department removed (technically not fully, yet.) It'll be absorbed into the ticket creation process automatically.

  • Is node TYOC038 in problems or is just my vps offline in that node ?

  • @VirMach said:
    Priority department removed (technically not fully, yet.) It'll be absorbed into the ticket creation process automatically.

    AI replaced $15 tickets.

    We accept Karma donations for the last flan. 🍮 affbrr

  • imokimok OG Not Administrator

    Will Virmach be the next one? Of course not.

  • @imok said: Will Virmach be the next one? Of course not.

    already happened B)

  • @hlolve said:
    Is node TYOC038 in problems or is just my vps offline in that node ?

    in problems. my service is offline too.

  • Is there something wrong with node 038 or is there something wrong with my service?
    @VirMach

  • edited March 2025

    Your downtime has been doubled.

  • Your downtime has been scheduled

  • Please check the network status page https://billing.virmach.com/serverstatus.php and you will find it mentioned there.

  • TYOC027 Offline for Extended Period

  • @Kong said:
    TYOC027 Offline for Extended Period

    Also, Heathrow was closed yesterday.

  • msattmsatt ProviderOG

    Please do not open a new thread for a down node at Virmach, Just mention it in the complain / moan Virmach thread as you already have.
    If we all followed your rule the board would end up being filled with down messages.

    Get your FREE VPS if you develop Open Source software

  • Well LES is now the virmache support forum more or less, since VirMach said on LET, nah.
    Guess close the thread before more will ryzen.

  • Wait, aren't there always some Virmach servers offline? What's so special about that one?

  • Virmach is doubled.

    MicroLXC is lovable.

  • Neat now we are back to this awesomeness!!!!

    The Yeti has left the building.

  • FrankZFrankZ ModeratorOG
    edited March 2025

    LES trivia:

    In the December 2019 LES conducted a "Peoples host of the year" voting.
    @Virmach tied NetCup as the #1 unlisted provider on LES. [#4 overall]

  • imokimok OG Not Administrator

    What happened since then? U_U

  • apart from hidden fee, @VirMach offers many hidden things B)

  • I am here to complain that @FrankZ is not paid enough as VirMach Support Forum Tech!

  • @CMunroe said:
    I am here to complain that @FrankZ is not paid enough as VirMach Support Forum Tech!

    Oh but he is as with all politicians it is on the backside!!!

    The Yeti has left the building.

  • FrankZFrankZ ModeratorOG
    edited March 2025

    @AuroraZero said:

    @CMunroe said:
    I am here to complain that @FrankZ is not paid enough as VirMach Support Forum Tech!

    Oh but he is as with all politicians it is on the backside!!!

  • @FrankZ said:

    @AuroraZero said:

    @CMunroe said:
    I am here to complain that @FrankZ is not paid enough as VirMach Support Forum Tech!

    Oh but he is as with all politicians it is on the backside!!!

    Does that mean you get VPS Escorts?

  • FrankZFrankZ ModeratorOG
    edited March 2025

    @CMunroe said: Does that mean you get VPS Escorts?


  • edited March 2025

    @FrankZ said:

    @CMunroe said: Does that mean you get VPS Escorts?

    Just get me Tunnel Broker to work in LAX. Use your political voodoo!

  • FrankZFrankZ ModeratorOG

    @CMunroe said: Just get me Tunnel Broker to work in LAX. Use your political voodoo!

  • is available to change ip with same location/node ?

  • @VirMach, would you at least respond to Ticket #401962? It's been sitting there for a month and a half.
    I'll be happy if you clear that matter.

  • FrankZFrankZ ModeratorOG
    edited March 2025

    @Ganonk said:
    is available to change ip with same location/node ?

    Here you go. For some of you in NYC on NYCB011, NYCB045, NYCB046, and NYCB047

    Dear VIrMach Customers,

    For services on NYCB011, NYCB045, NYCB046, and NYCB047, there will be a change in IP address tomorrow, March 24th, starting at apporoximately 8AM PST. Any specific updates on progress will be posted on the network status page. We apologize for the short notice.

    What does this mean?

    If your service requires an IP change, you will first see your new IP(s) appear in addition to your existing

    We will update the network status page once all new IP(s) have been assigned and when new IP(s) are activated

    Later in the day, we will remove the old IP(s) and reconfigure your networking

    Please note, after the IP change, make sure to utilize the new IP address for any important configuration within your operating system. If you run into issues, feel free to open a ticket afte maintenance is marked as complete as we will be actively monitoring tickets. Select the "Network Status" department. If there is no IP change and we mention in the network status page that they have been changed/completed, this means your service did not require one.

    Why the change?

    The existing IPv4 addresses are no longer being leased to us by a third party.
    Additional Maintenance:

    Services on NYCB011 will also be migrated. These will be processed first, and you will see your new IPv4 when it returns back online. More details will be provided on the status page a few hours after you receive this email.

    Although unlikely, we may need to move some services to a more suitable node, in which case you will likely be notified (via ticket.) The effective end results will be the same (with an IP change and data moved over.)

    We were unable to utilize a new system we've developed in time for this change, but should your service require a change in the future, it will hopefully be a more seamless process with better notifications and options when possible. If you have any additional questions or feedback, let us know by creating a ticket.

  • @FrankZ convinced Virmach to make all the changes before April

    Vacation time comes

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