@satan said: @VirMach
First order $8.88USD charged and service was pending 20 days (Invoice #1524871). Yesterday it was refunded without reason.
Second order $6.66USD is missing in services and no invoice was given. (but amount was charged from my card and still in hold).
What is going on? I patiently waited for the solution of your problems, but instead of providing me with a working service, my money was gone, the service was not provided.
Ticket without checking network status page, another one, another one. Then two tickets about the $6.66. It doesn't count as "patiently waited" if you open a ticket about it. You also replied to an automatic ticket generated that says "please do not reply to this ticket if you have already made a payment." So you were marked accordingly, and we didn't process the activation. For the $6.66 missing you said you were billed for it but in the two tickets created you didn't mention a transaction ID/payment reference number so we wouldn't be able to assist you.
Make a third/fourth ticket for it but this time include the details so we can process the refund.
Lies.
I made only two tickets to which you did not answer anything and closed. The third one I closed the same day I read the explanations about the flash-sale situation on this forum.
If you could at least make the effort to post information about delays in deploying resources, as you said, on the "network status" page or anywhere else on your site, then your customers would have more peace of mind.
And now you're offended by two tickets and acting like a child, canceling my order. This is the act of a real man, a businessman!
By the way, you disabled my ability to create requests on your site, so I have to conduct a dialogue here.
The 8 stages of VirMach death: purchase, tickets, chargebacks, forum posts, denials, ban, anger, no-one-cares-anymore
My Tokyo VPS went down, monitoring notified me, already in the network status page dated ~5 minutes ago. That was fast. (Well, here's hoping its recovery is fast too)
edit: It came back already. 👍
edit: It died again. Tragedy.
@MallocVoidstar said:
My Tokyo VPS went down, monitoring notified me, already in the network status page dated ~5 minutes ago. That was fast. (Well, here's hoping its recovery is fast too)
edit: It came back already. 👍
Was yours TYOC005? Mine went down too but back up after 10 minutes. It didn't reboot so maybe a network issue.
@VirMach said: Maxmind ends up being the one people use the most.
Things in the EU with so many countries and local LIR's are more complicated.
I will partially quote my old post :
EU is not one country. Some local services work only with IPs allocated by local LIRs. If service in Belgium want to limit access only to Belgian people/area they will limit access to IPs allocated by Belgian LIRs.
RIPE databases: https://ftp.ripe.net/pub/stats/ripencc/2023/
Example from RIPE database:
Small private geolocation services like maxmind, Ip2location etc... does not help you here. IP subnet needs to be allocated by RIPE directly to the Belgian LIR (ISP, hosting...) to be recognized by local services as "Belgian" IP.
They same way work some other services. As example I am from EU, but it took some time (years...) for Spotify to come to my country. In case I wanted to have access to the Spotify I needed to use IP from some other EU country which already had Spotify service available. And this wasn't IP geolocated by db-ip, IP2Location, MaxMind... but lets call it "proper" IP by local ISP or datacenter.
Same goes with (sports, etc...) broadcasting rights limited to certain area.
Life would be much easier if everyone would use just those small private geolocation databases like maxmind, Ip2location... but in reality just small portion of the internet use them. All bigger players like Google, MS, etc... have their own databases and many other use just RIR (RIPE, etc) databases.
You can't really win here unless you use IP from subnet assigned by local LIR (local ISP) and IPv4 shortage with fragmentation of those huge allocations into smaller subnets to sale, rent and move them around don't make things any easier.
This wasnt issue 15 - 20 years ago because wherever host colocated it got IPs for cheap or even for free by local DC, but now when host need to bring own/rented/purchased IPs things became messy, because those subnets were usually allocated elsewhere and all what host can do now is to update few relatively small private "db-ip, IP2Location, MaxMind.." databases.
@MallocVoidstar said:
My Tokyo VPS went down, monitoring notified me, already in the network status page dated ~5 minutes ago. That was fast. (Well, here's hoping its recovery is fast too)
edit: It came back already. 👍
edit: It died again. Tragedy.
That was a coincidentally timed second issue, Tokyo is also experiencing some network flapping right now. Waiting a few minutes before opening a network issue for that if it continues.
In stasis until the shitposting stops/abates.
Than=compare;then=sequence:brought=bring;bought=buy:staffs=pile of sticks:informations/infos=no plural. It wisnae me! A big boy done it and ran away. || NVMe2G for life! until death (the end is nigh).
@virmach, just out of curiosity, how long is the average wait on $3 service transfers to another account, as the receiver is becoming impatient I have no issues wait though.
edit: opps wrong thread, should not post when waking up.
Mod edit: Fixed that for you.
Lucky you, mine still says "offline" no matter what I do.
I'm just finding out now, they closed the ticket without any notice...
I've got one of those in Phoenix as well. VirMach will get around to fixing these. I expect there have been higher priorities that they have been working on that affect more users than just the few of us with this problem. You will know it is fixed when in SolusVM it no longer shows an operation system installed. Don't keep trying to reinstall the O/S until you see this, or you will just break it more.
@dgc1980 said: @virmach, just out of curiosity, how long is the average wait on $3 service transfers to another account, as the receiver is becoming impatient I have no issues wait though.
edit: opps wrong thread, should not post when waking up.
try to take over both accounts and wait patiently, if you received multi-account flag, remember this is the fate we have to bear.
@dgc1980 said: @virmach, just out of curiosity, how long is the average wait on $3 service transfers to another account, as the receiver is becoming impatient I have no issues wait though.
edit: opps wrong thread, should not post when waking up.
try to take over both accounts and wait patiently, if you received multi-account flag, remember this is the fate we have to bear.
@dgc1980 transfers are considered one of the lowest priority items. If VirMach has lots of other stuff going on, like this past month, transfers can take a while.
Any chance that the "Invalid vserverid or username" issue with SolusVM can be fixed soon? It's been almost a month and I still can't access Solus due to this error in my billing dashboard.
@theloafingone said:
In before it's some guy who had their $2.22 Tokyo VPS refunded.
So far it's mostly going as expected. Negative review spamming acting shocked and confused, more tickets, obviously no interest in appealing it properly, retaliatory disputes digging their own grave. And then of course for the majority that also had multiple accounts sprinkle in the general reaction that that (denial, more surprised pikachu face.)
As for the attacks, if they are actually directed at us or as a result of that, it's kind of funny because all they're doing right now is saving us money. Bandwidth usage halved while it's flapping and zero when it's down. So far to the tune of $200 in potential savings.
v.ps selling lustrum(the five-year payment) VPS, for three times, and allow user to merge to a 15 years vps...
now someone ddosing their switch, affected whole xtom dc
rip virmach and greencloud
@Sova said:
Any chance that the "Invalid vserverid or username" issue with SolusVM can be fixed soon? It's been almost a month and I still can't access Solus due to this error in my billing dashboard.
@Sova said:
Any chance that the "Invalid vserverid or username" issue with SolusVM can be fixed soon? It's been almost a month and I still can't access Solus due to this error in my billing dashboard.
I don't think it will be fixed "soon" but we can wait and see.
@VirMach said: There's still vserverid issue for most of the recent activated ones, which just means you won't be able to access the full SolusVM control panel yet, everything else should work. And some activated today are still waiting on due date to be adjusted. So please do not make tickets for these two issues.
Heavy DDoS, not necessarily aimed at us but affecting the entire location or at least our provider.
The attack was directed at V.PS, following the indignation and fury sparked by some offensive speeches made by a retarded xTom employee at their telegram group.
Here's the attacker's telegram channel and part of the story(Chinese)：t.me/xTomLowB
Heavy DDoS, not necessarily aimed at us but affecting the entire location or at least our provider.
The attack was directed at V.PS, following the indignation and fury sparked by some offensive speeches made by a retarded xTom employee at their telegram group.
Here's the attacker's telegram channel and part of the story(Chinese)：t.me/xTomLowB
@Chisato said: But it hurts your reputation and uptime SLA, and brings your customer down.
Oh, I forgot, you don't have any of reputation as of now.
Hurts our reputation that xTom has a talented team and dealt with heavy attacks quickly, notified us, and has a superb network to the point where the same people that constantly & easily get upset about everything continue making purchases from them and providers that use them?
Crazy how everyone keeps wanting to transfer their services there and do everything they can to order in Tokyo, and it's constantly sold out, when we have such a poor reputation. People must have no self respect.
I'll gladly provide a pro-rated refund and cancellation for any services in Tokyo, to anyone who has an account in good standing so we can open up more room that will surely remain empty forever due to our poor reputation. I'll keep a tally for you. I'll have our developer code out a button in prominent view to allow everyone eligible with a service in Tokyo to request that.
@Chisato said: But it hurts your reputation and uptime SLA, and brings your customer down.
Oh, I forgot, you don't have any of reputation as of now.
Hurts our reputation that xTom has a talented team and dealt with heavy attacks quickly, notified us, and has a superb network to the point where the same people that constantly & easily get upset about everything continue making purchases from them and providers that use them?
Crazy how everyone keeps wanting to transfer their services there and do everything they can to order in Tokyo, and it's constantly sold out, when we have such a poor reputation. People must have no self respect.
I'll gladly provide a pro-rated refund and cancellation for any services in Tokyo, to anyone who has an account in good standing so we can open up more room that will surely remain empty forever due to our poor reputation. I'll keep a tally for you. I'll have our developer code out a button in prominent view to allow everyone eligible with a service in Tokyo to request that.
People are buying Tokyo out of spite. They hate you so much they're buying VMs from you just to get on your nerves.
Just like there people here. They're all so angry and rude, but want to buy more VMs, because they know it drives you crazy.
They know you don't really want to sell much of anything, and they don't have the human decency to keep their money and just leave you alone .
Comments
The 8 stages of VirMach death: purchase, tickets, chargebacks, forum posts, denials, ban, anger, no-one-cares-anymore
My Tokyo VPS went down, monitoring notified me, already in the network status page dated ~5 minutes ago. That was fast. (Well, here's hoping its recovery is fast too)
edit: It came back already. 👍
edit: It died again. Tragedy.
Was yours TYOC005? Mine went down too but back up after 10 minutes. It didn't reboot so maybe a network issue.
Things in the EU with so many countries and local LIR's are more complicated.
I will partially quote my old post :
EU is not one country. Some local services work only with IPs allocated by local LIRs. If service in Belgium want to limit access only to Belgian people/area they will limit access to IPs allocated by Belgian LIRs.
RIPE databases: https://ftp.ripe.net/pub/stats/ripencc/2023/
Example from RIPE database:
ripencc|IT|ipv4|2.58.208.0|1024|20190322|allocated
ripencc|NL|ipv4|2.58.212.0|1024|20190322|allocated
ripencc|PL|ipv4|2.58.216.0|1024|20190322|allocated
ripencc|FI|ipv4|2.58.220.0|1024|20190322|allocated
(IT = Italy, NL = Netherlands, PL = Poland, FI = Finland...)
Small private geolocation services like maxmind, Ip2location etc... does not help you here. IP subnet needs to be allocated by RIPE directly to the Belgian LIR (ISP, hosting...) to be recognized by local services as "Belgian" IP.
They same way work some other services. As example I am from EU, but it took some time (years...) for Spotify to come to my country. In case I wanted to have access to the Spotify I needed to use IP from some other EU country which already had Spotify service available. And this wasn't IP geolocated by db-ip, IP2Location, MaxMind... but lets call it "proper" IP by local ISP or datacenter.
Same goes with (sports, etc...) broadcasting rights limited to certain area.
Life would be much easier if everyone would use just those small private geolocation databases like maxmind, Ip2location... but in reality just small portion of the internet use them. All bigger players like Google, MS, etc... have their own databases and many other use just RIR (RIPE, etc) databases.
You can't really win here unless you use IP from subnet assigned by local LIR (local ISP) and IPv4 shortage with fragmentation of those huge allocations into smaller subnets to sale, rent and move them around don't make things any easier.
This wasnt issue 15 - 20 years ago because wherever host colocated it got IPs for cheap or even for free by local DC, but now when host need to bring own/rented/purchased IPs things became messy, because those subnets were usually allocated elsewhere and all what host can do now is to update few relatively small private "db-ip, IP2Location, MaxMind.." databases.
tokyo's network seems a bit unstable,will lost connection a min then recovery
now it downed again
edit: recovered again after 45sec
That was a coincidentally timed second issue, Tokyo is also experiencing some network flapping right now. Waiting a few minutes before opening a network issue for that if it continues.
Next Flash Sales, infinite loop.
Hi @VirMach , can you help on this issue? Invoice 1529276, Thank you.
All my VMs have been provisioned.
what happened in TYOC034
the end is nigh?
Fuck this 24/7 internet spew of trivia and celebrity bullshit.
All your babies have been born.
We accept Karma donations for the last flan. 🍮 affbrr
Look like that's now been done. Thanks @Virmach
In stasis until the shitposting stops/abates.
Than=compare;then=sequence:brought=bring;bought=buy:staffs=pile of sticks:informations/infos=no plural.
It wisnae me! A big boy done it and ran away. || NVMe2G for life! until death (the end is nigh).
We are SoftBank! Congratulations to all virmacheans!
https://ping.pe/tyo.lg.virmach.comMy Tokyo chicken still go through IJJ
Routing is up to its upstream XTom rather than the old fart could decide
Ontario Dildo Inspector
Factos, we are back to IIJ now, welcome home!
@virmach, just out of curiosity, how long is the average wait on $3 service transfers to another account, as the receiver is becoming impatient
I have no issues wait though.
edit: opps wrong thread, should not post when waking up.
Mod edit: Fixed that for you.
Lucky you, mine still says "offline" no matter what I do.
I'm just finding out now, they closed the ticket without any notice...
Backend Ruby Dev and Linux user
@VirMach should review this manually.
I've got one of those in Phoenix as well. VirMach will get around to fixing these. I expect there have been higher priorities that they have been working on that affect more users than just the few of us with this problem. You will know it is fixed when in SolusVM it no longer shows an operation system installed. Don't keep trying to reinstall the O/S until you see this, or you will just break it more.
try to take over both accounts and wait patiently, if you received multi-account flag, remember this is the fate we have to bear.
My last pending chicken hatched today!
@taizi I guess it is true, misery loves company.
@dgc1980 transfers are considered one of the lowest priority items. If VirMach has lots of other stuff going on, like this past month, transfers can take a while.
it has nothing to do with having a second account, I am transferring one of the flash sale purchases that I do not need to another member here.
Any chance that the "Invalid vserverid or username" issue with SolusVM can be fixed soon? It's been almost a month and I still can't access Solus due to this error in my billing dashboard.
DOS = HIGH?!?
I knew it was on something!
It seems that the servers in Japan are not accessible at the moment.
Heavy DDoS, not necessarily aimed at us but affecting the entire location or at least our provider.
In before it's some guy who had their $2.22 Tokyo VPS refunded.
So far it's mostly going as expected. Negative review spamming acting shocked and confused, more tickets, obviously no interest in appealing it properly, retaliatory disputes digging their own grave. And then of course for the majority that also had multiple accounts sprinkle in the general reaction that that (denial, more surprised pikachu face.)
As for the attacks, if they are actually directed at us or as a result of that, it's kind of funny because all they're doing right now is saving us money. Bandwidth usage halved while it's flapping and zero when it's down. So far to the tune of $200 in potential savings.
Hi @VirMach , when you get time can you let me know about restoring of my vps? Invoice 1529276
Thank you.
v.ps selling lustrum(the five-year payment) VPS, for three times, and allow user to merge to a 15 years vps...
now someone ddosing their switch, affected whole xtom dc
rip virmach and greencloud
Same problem, waiting for a solution.
I don't think it will be fixed "soon" but we can wait and see.
TYO back online
I bench YABS 24/7/365 unless it's a leap year.
Spoke too soon. Just went down in the middle of testing zzz
Edit: My node died at least.
mines still up on 2 nodes
I bench YABS 24/7/365 unless it's a leap year.
Mine started going down/up an hour ago, was fine for about 3.5 hours before that. Guess the DDoS'er took a break.
he was having lunch i guess.
now down again
I bench YABS 24/7/365 unless it's a leap year.
or taking off his pants.
He punch me in the teeth, then pants unbuttoned, then he curse me.
Offline again, have lost contact with all my Tokyo Chicken!
Ya're the true masochist
Ontario Dildo Inspector
this is hilarious
hahahahh
hey ,,, r u ready ?
The attack was directed at V.PS, following the indignation and fury sparked by some offensive speeches made by a retarded xTom employee at their telegram group.
Here's the attacker's telegram channel and part of the story(Chinese)：t.me/xTomLowB
But it hurts your reputation and uptime SLA, and brings your customer down.
Oh, I forgot, you don't have any of reputation as of now.
but the network is up again. finished so soon?
I bench YABS 24/7/365 unless it's a leap year.
Hurts our reputation that xTom has a talented team and dealt with heavy attacks quickly, notified us, and has a superb network to the point where the same people that constantly & easily get upset about everything continue making purchases from them and providers that use them?
Crazy how everyone keeps wanting to transfer their services there and do everything they can to order in Tokyo, and it's constantly sold out, when we have such a poor reputation. People must have no self respect.
I'll gladly provide a pro-rated refund and cancellation for any services in Tokyo, to anyone who has an account in good standing so we can open up more room that will surely remain empty forever due to our poor reputation. I'll keep a tally for you. I'll have our developer code out a button in prominent view to allow everyone eligible with a service in Tokyo to request that.
People are buying Tokyo out of spite. They hate you so much they're buying VMs from you just to get on your nerves.
Just like there people here. They're all so angry and rude, but want to buy more VMs, because they know it drives you crazy.
They know you don't really want to sell much of anything, and they don't have the human decency to keep their money and just leave you alone .
@nutjob you sound like the devil.
SHOW us YOUR face.