@Chisato said: made you choose a combination of amateur hardware that is unreliable for the VPS hosting
maybe not related, but what do you think about hetzner, seems they also use some home-tier hardware, not VPS but dedi.
Home-tier hardware works well, until it breaks. When it breaks, Hetzner provides prompt support, whilst Virmach tells you "wrong company" for reaching out support(You can check his comments in this thread, edit: He is being funny, don't take it seriously).
For the added complexity and variables for VPS hosting, enterprise-grade hardware(EPYC/Xeon) would be a more mature decision.
Welp @Virmach, please don't take my harsh words in this thread seriously, I typed them here for the main purpose of practicing English during univ winter break at home. You are actually a nice guy, generous enough to support the low-end spirit with unsustainable pricing, just with a little high ego and a little inexperienced.
its not easy to find a boss(business owner) without high ego.
@Chisato said: made you choose a combination of amateur hardware that is unreliable for the VPS hosting
maybe not related, but what do you think about hetzner, seems they also use some home-tier hardware, not VPS but dedi.
Home-tier hardware works well, until it breaks. When it breaks, Hetzner provides prompt support, whilst Virmach tells you "wrong company" for reaching out support(You can check his comments in this thread, edit: He is being funny, don't take it seriously).
For the added complexity and variables for VPS hosting, enterprise-grade hardware(EPYC/Xeon) would be a more mature decision.
Welp @Virmach, please don't take my harsh words in this thread seriously, I typed them here for the main purpose of practicing English during univ winter break at home. You are actually a nice guy, generous enough to support the low-end spirit with unsustainable pricing, just with a little high ego and a little inexperienced.
its not easy to find a boss(business owner) without high ego.
@cybertech said:
its not easy to find a boss(business owner) without high ego.
The ex-CEO of a multi-billion dollar company Bytedance, Yiming Zhang(张一鸣), repeatedly stressed the importance of maintaining self-low ego, self-awareness, self-control, and introspection src(Chinese).
@Chisato said: It's obvious that you didn't do much testing and skipped the staging process before shipping hardware to colocation data centers.
You're forgetting a very important factor outside of our control that didn't allow for what was obviously necessary. There was a lot of work and research put into it, more than you can imagine, and it's the only reason we were able to weather through it all. Remember that no matter what you believe about these things, the hard data shows that it's a clear exaggeration.
@Chisato said: For the added complexity and variables for VPS hosting, enterprise-grade hardware(EPYC/Xeon) would be a more mature decision.
I agree with you here. However, the customers seemed to be more interested in Ryzen and moving in that direction. We do have Epyc/Xeon nodes and had them first, for testing, before Ryzen. At this point I can't tell you the exact series of events that led us down the path we took in terms of the Ryzen vs Epyc debate, but some definite factors included the reality of it all given the timing, something you seem to be ignoring.
To be able to go with Epyc nodes, for example, we would have to consider the availability of the hardware in that specific timeframe, vendor stock levels, lead time, where we were at with the product cycles, deadlines, and funding. It would end up as an inferior product based on how the existing customers would end up being packed onto servers.
It just didn't make sense at the time. Now it definitely does.
@Chisato said: Home-tier hardware works well, until it breaks. When it breaks, Hetzner provides prompt support, whilst Virmach tells you "wrong company" for reaching out support(You can check his comments in this thread, edit: He is being funny, don't take it seriously).
The issues we're facing is far past it being related to "home-tier hardware."
You're focusing essentially on one event a long time ago with XPG, which we had to purchase (and which by the way we thoroughly tested, just obviously ended up with a terrible batch at minimum) out of necessity due to supply chain issues. We obviously could not purchase or consider let's say a preferred brand 2TB drive for $330-350 inflated price at the time and even if we wanted it, they were backordered. That's when the XPG purchase occurred.
They were also using the proper controller but this is around the same time they did a bait-and-switch with hardware parts, even reputable companies did it, due to supply chain issues.
@Chisato said: It's obvious that you didn't do much testing and skipped the staging process before shipping hardware to colocation data centers.
You're forgetting a very important factor outside of our control that didn't allow for what was obviously necessary. There was a lot of work and research put into it, more than you can imagine, and it's the only reason we were able to weather through it all. Remember that no matter what you believe about these things, the hard data shows that it's a clear exaggeration.
@Chisato said: For the added complexity and variables for VPS hosting, enterprise-grade hardware(EPYC/Xeon) would be a more mature decision.
I agree with you here. However, the customers seemed to be more interested in Ryzen and moving in that direction. We do have Epyc/Xeon nodes and had them first, for testing, before Ryzen. At this point I can't tell you the exact series of events that led us down the path we took in terms of the Ryzen vs Epyc debate, but some definite factors included the reality of it all given the timing, something you seem to be ignoring.
To be able to go with Epyc nodes, for example, we would have to consider the availability of the hardware in that specific timeframe, vendor stock levels, lead time, where we were at with the product cycles, deadlines, and funding. It would end up as an inferior product based on how the existing customers would end up being packed onto servers.
It just didn't make sense at the time. Now it definitely does.
@Chisato said: Home-tier hardware works well, until it breaks. When it breaks, Hetzner provides prompt support, whilst Virmach tells you "wrong company" for reaching out support(You can check his comments in this thread, edit: He is being funny, don't take it seriously).
The issues we're facing is far past it being related to "home-tier hardware."
You're focusing essentially on one event a long time ago with XPG, which we had to purchase (and which by the way we thoroughly tested, just obviously ended up with a terrible batch at minimum) out of necessity due to supply chain issues. We obviously could not purchase or consider let's say a preferred brand 2TB drive for $330-350 inflated price at the time and even if we wanted it, they were backordered. That's when the XPG purchase occurred.
They were also using the proper controller but this is around the same time they did a bait-and-switch with hardware parts, even reputable companies did it, due to supply chain issues.
after all that, what is/are the top cause(s) for the latest down times now?
Thanks @Virmach, for sharing and explicating these hosting industry insights and behind-scenes in detail for this community. What appears to be a dumpster fire is actually a combination of so many unfortunate factors and events happening at the same time.
I hope that one day soon, there will be no "We are aware of a service impacting issue" banner on your billing client area homepage.
I don't see any softening tbh.
If you ask nicely, post nicely and don't have 781578187568718751875871875 accounts VirMach was always pretty easy to work with and figure something out. If you have 71588175871 accounts and then farming referrals money on top of that or goes with "FUCK YOUR MATHER!!111" - yeah, never.
Haven't bought a single service in VirMach Great Ryzen 2022 - 2023 Flash Sale.
Holy shit, do you really compare 11 cores that would make this offer XX times expensive and probably kill the node(s) to... 2GB of RAM that it's like nothing?
also there was never 'flag you', it was I've marked them and made a list and we'll contact people and have some kind of resolution for it, either spread them out, refund and provide some time for free or something like that.
Imagine - that guy made a list of people to contact because of typo, what a fucker, he should instant ban them!11oneoeneon!n1oen
Haven't bought a single service in VirMach Great Ryzen 2022 - 2023 Flash Sale.
Holy shit, do you really compare 11 cores that would make this offer XX times expensive and probably kill the node(s) to... 2GB of RAM that it's like nothing?
also there was never 'flag you', it was I've marked them and made a list and we'll contact people and have some kind of resolution for it, either spread them out, refund and provide some time for free or something like that.
Imagine - that guy made a list of people to contact because of typo, what a fucker, he should instant ban them!11oneoeneon!n1oen
I think your paraphrasing of what was stated is way off here. It was a typo where 1 core --> 11 cores. Entire server has 24 or 32 cores. We didn't flag people, they were already flagged, we didn't just modify the specs back to the original. We cancelled/refunded, or gave people option to cancel/refund, get somewhere in between as a free upgrade, or get original specifications at a lower price.
It'd be good for no one if we just kept all of them 11 core because no one would be able to use it all, it'd be way oversold.
@ruikno said: This sale typo, no one bought it: If anyone bought it before we updated, I'll honor the original specifications if they make a ticket.
Exaggerated joke, it was my way of saying there's a low chance people purchased it and expected the published specifications by then. That one I can honor because it wasn't a major difference like 1 --> 11 cores, it was 4GB vs 2GB RAM and 2 vs 1 core.
I don't remember what I did for the 11 core issue but I think I offered 2 to 4 cores as one of the options, so that's 1 core to 2 to 4 cores, which is closer/slightly above what I was willing to honor here.
We definitely haven't softened our stance, whether anyone thinks that's good or bad. A bunch of people upset we dealt with their chargebacks, most of them were multi-account/MJJ. Others upset orders cancelled.
Is he suffering from no sales?
Sales are definitely lower but that's normal. We did black friday sale late so a lot of people already went with other providers/spent their budget there for the year. Then we did a flash sale and people already made purchases there. So naturally another sale close to the last will be slower.
If you compare with how we used to do sales there were larger gaps between them in the past.
Oh and we did basically prevent a lot of the previously flagged accounts from being able to make purchases so it seems like they finally stopped trying as much. For the flash sale there was a bypass, not anymore.
We definitely haven't softened our stance, whether anyone thinks that's good or bad. A bunch of people upset we dealt with their chargebacks, most of them were multi-account/MJJ. Others upset orders cancelled.
Wow, that account banned review looks so pathetic, why don't you reply to his doubts?
We definitely haven't softened our stance, whether anyone thinks that's good or bad. A bunch of people upset we dealt with their chargebacks, most of them were multi-account/MJJ. Others upset orders cancelled.
Is he suffering from no sales?
Sales are definitely lower but that's normal. We did black friday sale late so a lot of people already went with other providers/spent their budget there for the year. Then we did a flash sale and people already made purchases there. So naturally another sale close to the last will be slower.
If you compare with how we used to do sales there were larger gaps between them in the past.
Oh and we did basically prevent a lot of the previously flagged accounts from being able to make purchases so it seems like they finally stopped trying as much. For the flash sale there was a bypass, not anymore.
This is what I love about Virmach - the transparency. I'm positive it causes him a panoply of issues but I appreciate it.
Sales are definitely lower but that's normal. We did black friday sale late so a lot of people already went with other providers/spent their budget there for the year. Then we did a flash sale and people already made purchases there. So naturally another sale close to the last will be slower.
If you compare with how we used to do sales there were larger gaps between them in the past.
Oh and we did basically prevent a lot of the previously flagged accounts from being able to make purchases so it seems like they finally stopped trying as much. For the flash sale there was a bypass, not anymore.
Wow. Another question is, what percentage of sales have MJJs made in the past?
@VirMach said:
We cancelled/refunded, or gave people option to cancel/refund, get somewhere in between as a free upgrade, or get original > specifications at a lower price.
Can everyone who was part of this expect a refund because mine is still pending? I replied to this the same day but the ticket is now merged with IPv6 Request sitting "on hold." Can you take a look - at #894785
@VirMach said:
I don't remember what I did for the 11 core issue but I think I offered 2 to 4 cores as one of the options, so that's 1 core to 2 to 4 cores, which is closer/slightly above what I was willing to honor here.
I googled it in hostloc and sure enough it was MJJ who bought it, but he accused you of not refunding him. lol.
@VirMach said:
I don't remember what I did for the 11 core issue but I think I offered 2 to 4 cores as one of the options, so that's 1 core to 2 to 4 cores, which is closer/slightly above what I was willing to honor here.
I googled it in hostloc and sure enough it was MJJ who bought it, but he accused you of not refunding him. lol.
Almost everything I've read there as well as a good portion of the reviews are obviously highly fabricated or bending of the truth. It's basically how everything operates today, everyone has to pretend like they were almost murdered any time things don't go their way as a customer.
If you want to see negative reviews that are closer to the truth, for example, the easiest thing you can do is look at the 2 star instead of 1 star. This doesn't only apply to us, pretty much everyone/everywhere.
@VirMach said:
Almost everything I've read there as well as a good portion of the reviews are obviously highly fabricated or bending of the truth. It's basically how everything operates today, everyone has to pretend like they were almost murdered any time things don't go their way as a customer.
If you want to see negative reviews that are closer to the truth, for example, the easiest thing you can do is look at the 2 star instead of 1 star. This doesn't only apply to us, pretty much everyone/everywhere.
Great idea, but in the past 12 months we have received 19 5-stars, 2 4-stars, 3 3-stars, 6 2-stars and 96 1-star, we must do something to change it.
Because after I read more and more 1-star reviews, my opinion began to be shaken.
We definitely haven't softened our stance, whether anyone thinks that's good or bad. A bunch of people upset we dealt with their chargebacks, most of them were multi-account/MJJ. Others upset orders cancelled.
Wow, that account banned review looks so pathetic, why don't you reply to his doubts?
He's clearly not interested in me being able to provide a response.
He says he "decided" to leave. Doesn't sound like a decision if he's claiming his account was banned (which makes no sense depending on what he means by that, but whatever.) His flash sale has been pending for 20 days and still not delivered, with the review written 2 days ago. Highly unlikely, unless there's again some missing information (did he perhaps open a payment dispute? Did he omit that it was canceled AND refunded?)
Speaking of Trust Pilot. I did a review seven months ago of a different provider that I use to which I gave a positive review. Trust Pilot contacted me two weeks ago saying that my review had been removed as being fraudulent and wanted me to provide an invoice from the provider in my name and a copy of my ID before they would reinstate the review. So I wonder if Trust Pilot also asks for Invoices and ID for negative reviews ? Has anyone else ever been asked to provide a invoice and ID to Trust Pilot ?
@FrankZ said:
Speaking of Trust Pilot. I did a review seven months ago of a different provider that I use to which I gave a positive review. Trust Pilot contacted me two weeks ago saying that my review had been removed as being fraudulent and wanted me to provide an invoice from the provider in my name and a copy of my ID before they would reinstate the review. So I wonder if Trust Pilot also asks for Invoices and ID for negative reviews ? Has anyone else ever been asked to provide a invoice and ID to Trust Pilot ?
If the bad reviews are all from MJJs, then these reviews should be from China.
But in fact, they are from all over the world, which is what I find weird.
@FrankZ said:
Speaking of Trust Pilot. I did a review seven months ago of a different provider that I use to which I gave a positive review. Trust Pilot contacted me two weeks ago saying that my review had been removed as being fraudulent and wanted me to provide an invoice from the provider in my name and a copy of my ID before they would reinstate the review. So I wonder if Trust Pilot also asks for Invoices and ID for negative reviews ? Has anyone else ever been asked to provide a invoice and ID to Trust Pilot ?
If the bad reviews are all from MJJs, then these reviews should be from China.
But in fact, they are from all over the world, which is what I find weird.
I didn't say anything about VirMach reviews, or reference mjj or China in the statement you quoted. I simply asked if anyone else had been asked to provide Trust Pilot an invoice and ID.
@VirMach said:
He's clearly not interested in me being able to provide a response.
He says he "decided" to leave. Doesn't sound like a decision if he's claiming his account was banned (which makes no sense depending on what he means by that, but whatever.) His flash sale has been pending for 20 days and still not delivered, with the review written 2 days ago. Highly unlikely, unless there's again some missing information (did he perhaps open a payment dispute? Did he omit that it was canceled AND refunded?)
He said he opened a ticket, then you cancelled his order and banned his account.
And he also said that he used to refute the people who scolded you for you.
It seems that you mistakenly hurt your fans.
@VirMach said:
New user, as in you have no services with us?
Actually I'm a beginner, when I just started learning VPS, I witnessed the legend of you and MJJs.
I would like to experience the VPS with Ryzen in Tokyo, if you don't welcome customers from China, then I can only buy V.PS.
Technically, I don't think VirMach is rejecting customers from China. If they thought that way they would remove Alipay from their payment options.
After all, VirMach judges customers based on their behavior, not on their country of origin. If I am a courteous customer, they will welcome me even if I am a Martian 🐙
@tototo said:
Technically, I don't think VirMach is rejecting customers from China. If they thought that way they would remove Alipay from their payment options.
After all, VirMach judges customers based on their behavior, not on their country of origin. If I am a courteous customer, they will welcome me even if I am a Martian 🐙
After talking with Virmach, I also found that he is not an unreasonable person.
In order to eliminate the concerns of potential customers, I think he should solve this case perfectly.
I am worried that I will also be banned inexplicably, even if I ignore it, other new customers will leave silently after seeing this case. https://lowendspirit.com/discussion/comment/126583#Comment_126583
We definitely haven't softened our stance, whether anyone thinks that's good or bad. A bunch of people upset we dealt with their chargebacks, most of them were multi-account/MJJ. Others upset orders cancelled.
Is he suffering from no sales?
Sales are definitely lower but that's normal. We did black friday sale late so a lot of people already went with other providers/spent their budget there for the year. Then we did a flash sale and people already made purchases there. So naturally another sale close to the last will be slower.
If you compare with how we used to do sales there were larger gaps between them in the past.
Oh and we did basically prevent a lot of the previously flagged accounts from being able to make purchases so it seems like they finally stopped trying as much. For the flash sale there was a bypass, not anymore.
I don't agree totally.
I think you aren't define clearly what type client you want.
I never check the flash sale and plan recently after label as multi account and can't resolve this issue.
You can create a button for merge account instead of limit account.
I have had some instances for many years with spend up to 1k $ and haven't abuse record.
I think there are many clients same as me. so ,let it go.
@ruikno said: He said he opened a ticket, then you cancelled his order and banned his account.
And he also said that he used to refute the people who scolded you for you.
It seems that you mistakenly hurt your fans.
No one would just get "banned" for something like that. He's obviously leaving out some important details. Since it happened recently the most likely scenario is that he opened payment disputes and had multiple accounts. If he's not going to share his email then there's no way to verify who wrote that review but no one would have just made a ticket and get cancelled AND banned.
Unless by "banned" he means something else than closing his account or suspending services.
@FrankZ said:
Speaking of Trust Pilot. I did a review seven months ago of a different provider that I use to which I gave a positive review. Trust Pilot contacted me two weeks ago saying that my review had been removed as being fraudulent and wanted me to provide an invoice from the provider in my name and a copy of my ID before they would reinstate the review. So I wonder if Trust Pilot also asks for Invoices and ID for negative reviews ? Has anyone else ever been asked to provide a invoice and ID to Trust Pilot ?
Not sure if I followed you, so you left a positive review and that happened? My guess would be is that they may have purchased positive reviews and flagged yours down as potentially fraudulent if it set off their alarms.
As for negative reviews, they only will do that if on our end for example we ask for customer's information, customer doesn't provide it, and we flag it as "possibly not a real customer" or something, then they'd probably send a similar email to what you received, albeit I assume it will be worded differently, maybe something like "they're trying to take your review down! reply!" because every time I go through them once in a while someone claims that we were trying to dispute something even though we were just trying to figure out what happened and if it's real, since there's no other way to identify if it's a customer that actually made a purchase or not or if they signed up and left several reviews when they're just one customer and so on.
@VirMach said:
No one would just get "banned" for something like that. He's obviously leaving out some important details. Since it happened recently the most likely scenario is that he opened payment disputes and had multiple accounts. If he's not going to share his email then there's no way to verify who wrote that review but no one would have just made a ticket and get cancelled AND banned.
Unless by "banned" he means something else than closing his account or suspending services.
@VirMach said:
No one would just get "banned" for something like that. He's obviously leaving out some important details. Since it happened recently the most likely scenario is that he opened payment disputes and had multiple accounts. If he's not going to share his email then there's no way to verify who wrote that review but no one would have just made a ticket and get cancelled AND banned.
Unless by "banned" he means something else than closing his account or suspending services.
Oops, you got a new bad review now.
For someone who claims to be a potential first time virmach customer, you sure sound like you have beef with him. Are you sure you dont have a banned account or two?
Got charged for service twice
Got charged for service twice, despite only paying for 1 product, and I made a ticket, they responded once asking for my PayPal transaction ID's which I then didn't have so I send my bank statements. When I then got access to my paypal account a couple days after, they still hadn't responded, I didn't think much of it and send them my PayPal Transaction ID's for both charged transactions, now I haven't heard anything from them at ALL for over a week. It annoys me cause they used to be so good a year or 2 ago, but they have just completely degraded since then.
He made the payment on the 20th, contacted us on the 20th, didn't provide any invoice ID or transaction ID, replied back to him on the 20th. He provided the information on the 23rd.
It's correct that he hasn't received a resolution for four days now which makes it a total of a week since the initial reply.
Looks like today he disputed the payment, and then wrote the review.
So to recap, he's used and enjoyed our service for 1-2+ years, we used to be good but we're no longer goo and completely degraded, that's why he made a new order. There was an issue with payment where there was a double click or whatever, we never said we wouldn't refund him, we just asked for transaction ID to locate the payment but after he took 3 days to provide that, it was too much for him to have to wait 4 days, and he absolutely had to dispute the payment and write that review I suppose.
@soulchief said: For someone who claims to be a potential first time virmach customer, you sure sound like you have beef with him. Are you sure you dont have a banned account or two?
I've just been assuming there's a potential for him being the guy that wrote the review he keeps bringing up as if it's highly important/concerning and should be resolved.
Got charged for service twice
Got charged for service twice, despite only paying for 1 product, and I made a ticket, they responded once asking for my PayPal transaction ID's which I then didn't have so I send my bank statements. When I then got access to my paypal account a couple days after, they still hadn't responded, I didn't think much of it and send them my PayPal Transaction ID's for both charged transactions, now I haven't heard anything from them at ALL for over a week. It annoys me cause they used to be so good a year or 2 ago, but they have just completely degraded since then.
He made the payment on the 20th, contacted us on the 20th, didn't provide any invoice ID or transaction ID, replied back to him on the 20th. He provided the information on the 23rd.
It's correct that he hasn't received a resolution for four days now which makes it a total of a week since the initial reply.
Looks like today he disputed the payment, and then wrote the review.
So to recap, he's used and enjoyed our service for 1-2+ years, we used to be good but we're no longer goo and completely degraded, that's why he made a new order. There was an issue with payment where there was a double click or whatever, we never said we wouldn't refund him, we just asked for transaction ID to locate the payment but after he took 3 days to provide that, it was too much for him to have to wait 4 days, and he absolutely had to dispute the payment and write that review I suppose.
@soulchief said:
For someone who claims to be a potential first time virmach customer, you sure sound like you have beef with him. Are you sure you dont have a banned account or two?
Let me explain my motivation, as I said before I want to buy a VPS in Tokyo, but I am worried about the uncertainty of the account, I see too many posts about deleted services/banned accounts on hostloc. If you can explicitly reject me, I will shut up immediately. That's it.
Okay, let's have a look based on this information:
Update:
It seems that VirMach is talking big words in LES.
231831 #667218 #198859 #217532
Come on, I'm waiting for the story you made up.
Short version: he isn't banned. He made two orders, they were rejected and refunded. His existing service is active, not suspended. That's all.
Okay, those are his ticket IDs. He has multiple accounts. He has an active service. His account isn't banned.
It looks like he placed an order for a $2.22 flash special and he's just upset it got cancelled and refunded. It got cancelled and refunded because he has multiple accounts. He also placed a $0.25 order in Tokyo which was refunded because the location was sold out.
He replied to the ticket that said "Once again, please do not reply to this ticket if you have already made a payment as it will not be processed. We only provide a response if the order failed without payment" and then closed it himself. Then he made another ticket asking to upgrade his old package to Ryzen, I think he's confused and thinks it wasn't upgraded to Ryzen already? Or maybe he specifically wanted to order the new promo instead or something or have it switched to that, which we don't do. He closed that ticket as well.
Then he made a final ticket basically getting mad at us for cancelling his order. He asked for his active service to be cancelled and refunded and tried egging me on to do it in a weird way, then he also closed this ticket. In this he also mentions how we didn't reply to his other tickets.
That's all. He's clearly just upset.
Tell him he can keep his 1 star review but I recommend he changes it to "I made an order, had multiple accounts so the order was rejected and fully refunded. I made tickets about the order and nothing happened as a result, my account is still active and has an active service on it that wasn't suspended."
Comments
its not easy to find a boss(business owner) without high ego.
I bench YABS 24/7/365 unless it's a leap year.
Having fun? Told @FrankZ irritated Yeti and a keyboard is not a nice mix of things. I admit freely I make mistakes and own up to them.
Mine is as high as the employees smoking meth.
The Yeti has left the building.
The ex-CEO of a multi-billion dollar company Bytedance, Yiming Zhang(张一鸣), repeatedly stressed the importance of maintaining self-low ego, self-awareness, self-control, and introspection src(Chinese).
You're forgetting a very important factor outside of our control that didn't allow for what was obviously necessary. There was a lot of work and research put into it, more than you can imagine, and it's the only reason we were able to weather through it all. Remember that no matter what you believe about these things, the hard data shows that it's a clear exaggeration.
I agree with you here. However, the customers seemed to be more interested in Ryzen and moving in that direction. We do have Epyc/Xeon nodes and had them first, for testing, before Ryzen. At this point I can't tell you the exact series of events that led us down the path we took in terms of the Ryzen vs Epyc debate, but some definite factors included the reality of it all given the timing, something you seem to be ignoring.
To be able to go with Epyc nodes, for example, we would have to consider the availability of the hardware in that specific timeframe, vendor stock levels, lead time, where we were at with the product cycles, deadlines, and funding. It would end up as an inferior product based on how the existing customers would end up being packed onto servers.
It just didn't make sense at the time. Now it definitely does.
The issues we're facing is far past it being related to "home-tier hardware."
You're focusing essentially on one event a long time ago with XPG, which we had to purchase (and which by the way we thoroughly tested, just obviously ended up with a terrible batch at minimum) out of necessity due to supply chain issues. We obviously could not purchase or consider let's say a preferred brand 2TB drive for $330-350 inflated price at the time and even if we wanted it, they were backordered. That's when the XPG purchase occurred.
They were also using the proper controller but this is around the same time they did a bait-and-switch with hardware parts, even reputable companies did it, due to supply chain issues.
however, i now also have a virmach ryzen machine ffm and, i must admit, so far i am thrilled.
after all that, what is/are the top cause(s) for the latest down times now?
has all XPGs been replaced by now?
I bench YABS 24/7/365 unless it's a leap year.
Thanks @Virmach, for sharing and explicating these hosting industry insights and behind-scenes in detail for this community. What appears to be a dumpster fire is actually a combination of so many unfortunate factors and events happening at the same time.
I hope that one day soon, there will be no "We are aware of a service impacting issue" banner on your billing client area homepage.
Hi @VirMach , while you got some time, can you let me know about restoring of my vps account? Invoice 1529276
Thank you.
Are you going to keep spamming the same every day?
No, sometimes he'll do it twice.
As an onlooker, I discovered an interesting thing.
VirMach has softened his stance recently.
Is he suffering from no sales?
no ... but maybe less sex.
More like the heavy abusers are long gone and now it's just the light abusers remaining so he's more open to working with them.
Let me show you some interesting things.
Flash sale typo, someone bought it: You are all MJJs, I flagged you all, I will modify the specs.
https://lowendspirit.com/discussion/comment/116823/#Comment_116823
This sale typo, no one bought it: If anyone bought it before we updated, I'll honor the original specifications if they make a ticket.
https://lowendspirit.com/discussion/comment/125242/#Comment_125242
I don't see any softening tbh.
If you ask nicely, post nicely and don't have 781578187568718751875871875 accounts VirMach was always pretty easy to work with and figure something out. If you have 71588175871 accounts and then farming referrals money on top of that or goes with "FUCK YOUR MATHER!!111" - yeah, never.
Haven't bought a single service in VirMach Great Ryzen 2022 - 2023 Flash Sale.
Holy shit, do you really compare 11 cores that would make this offer XX times expensive and probably kill the node(s) to... 2GB of RAM that it's like nothing?
also there was never 'flag you', it was
I've marked them and made a list and we'll contact people and have some kind of resolution for it, either spread them out, refund and provide some time for free or something like that.Imagine - that guy made a list of people to contact because of typo, what a fucker, he should instant ban them!11oneoeneon!n1oen
Haven't bought a single service in VirMach Great Ryzen 2022 - 2023 Flash Sale.
I think VirMach must keep tough stance otherwise MJJs will be back.
Calm down bro, I'm with VirMach, I'm with you.
I told him to do it once a day. So That one is on me.
He is in the bitchcomplain,moan,praise thread. It's reasonable. Is he cutting his own throat by getting himself marked annoying? Likely.
https://lowendspirit.com/discussion/comment/116823/#Comment_116823
I think your paraphrasing of what was stated is way off here. It was a typo where 1 core --> 11 cores. Entire server has 24 or 32 cores. We didn't flag people, they were already flagged, we didn't just modify the specs back to the original. We cancelled/refunded, or gave people option to cancel/refund, get somewhere in between as a free upgrade, or get original specifications at a lower price.
It'd be good for no one if we just kept all of them 11 core because no one would be able to use it all, it'd be way oversold.
https://lowendspirit.com/discussion/comment/125242/#Comment_125242
Exaggerated joke, it was my way of saying there's a low chance people purchased it and expected the published specifications by then. That one I can honor because it wasn't a major difference like 1 --> 11 cores, it was 4GB vs 2GB RAM and 2 vs 1 core.
I don't remember what I did for the 11 core issue but I think I offered 2 to 4 cores as one of the options, so that's 1 core to 2 to 4 cores, which is closer/slightly above what I was willing to honor here.
Look at our recent reviews: https://www.trustpilot.com/review/virmach.com
We definitely haven't softened our stance, whether anyone thinks that's good or bad. A bunch of people upset we dealt with their chargebacks, most of them were multi-account/MJJ. Others upset orders cancelled.
Sales are definitely lower but that's normal. We did black friday sale late so a lot of people already went with other providers/spent their budget there for the year. Then we did a flash sale and people already made purchases there. So naturally another sale close to the last will be slower.
If you compare with how we used to do sales there were larger gaps between them in the past.
Oh and we did basically prevent a lot of the previously flagged accounts from being able to make purchases so it seems like they finally stopped trying as much. For the flash sale there was a bypass, not anymore.
Wow, that account banned review looks so pathetic, why don't you reply to his doubts?
This is what I love about Virmach - the transparency. I'm positive it causes him a panoply of issues but I appreciate it.
Wow. Another question is, what percentage of sales have MJJs made in the past?
Can everyone who was part of this expect a refund because mine is still pending? I replied to this the same day but the ticket is now merged with IPv6 Request sitting "on hold." Can you take a look - at #894785
I googled it in hostloc and sure enough it was MJJ who bought it, but he accused you of not refunding him. lol.
https://hostloc-com.translate.goog/thread-1117990-1-1.html?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en
https://hostloc-com.translate.goog/thread-1118115-1-1.html?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en
Revenue? Previously, very low. Very rough estimate, maybe 5% of our revenue.
Almost everything I've read there as well as a good portion of the reviews are obviously highly fabricated or bending of the truth. It's basically how everything operates today, everyone has to pretend like they were almost murdered any time things don't go their way as a customer.
If you want to see negative reviews that are closer to the truth, for example, the easiest thing you can do is look at the 2 star instead of 1 star. This doesn't only apply to us, pretty much everyone/everywhere.
Great idea, but in the past 12 months we have received 19 5-stars, 2 4-stars, 3 3-stars, 6 2-stars and 96 1-star, we must do something to change it.
Because after I read more and more 1-star reviews, my opinion began to be shaken.
He's clearly not interested in me being able to provide a response.
He says he "decided" to leave. Doesn't sound like a decision if he's claiming his account was banned (which makes no sense depending on what he means by that, but whatever.) His flash sale has been pending for 20 days and still not delivered, with the review written 2 days ago. Highly unlikely, unless there's again some missing information (did he perhaps open a payment dispute? Did he omit that it was canceled AND refunded?)
Speaking of Trust Pilot. I did a review seven months ago of a different provider that I use to which I gave a positive review. Trust Pilot contacted me two weeks ago saying that my review had been removed as being fraudulent and wanted me to provide an invoice from the provider in my name and a copy of my ID before they would reinstate the review. So I wonder if Trust Pilot also asks for Invoices and ID for negative reviews ? Has anyone else ever been asked to provide a invoice and ID to Trust Pilot ?
If the bad reviews are all from MJJs, then these reviews should be from China.
But in fact, they are from all over the world, which is what I find weird.
I didn't say anything about VirMach reviews, or reference mjj or China in the statement you quoted. I simply asked if anyone else had been asked to provide Trust Pilot an invoice and ID.
He said he opened a ticket, then you cancelled his order and banned his account.
And he also said that he used to refute the people who scolded you for you.
It seems that you mistakenly hurt your fans.
Deleted
@FrankZ you need a new avatar correct?
OK, VirMach stopped replying to me and seems to have rejected my question.
Technically, I don't think VirMach is rejecting customers from China. If they thought that way they would remove Alipay from their payment options.
After all, VirMach judges customers based on their behavior, not on their country of origin. If I am a courteous customer, they will welcome me even if I am a Martian 🐙
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After talking with Virmach, I also found that he is not an unreasonable person.
In order to eliminate the concerns of potential customers, I think he should solve this case perfectly.
I am worried that I will also be banned inexplicably, even if I ignore it, other new customers will leave silently after seeing this case.
https://lowendspirit.com/discussion/comment/126583#Comment_126583
Deleted comment reposted by mod
You want me to change your profile avatar to this pic ?
I can, but why don't you do it yourself ?
I don't agree totally.
I think you aren't define clearly what type client you want.
I never check the flash sale and plan recently after label as multi account and can't resolve this issue.
You can create a button for merge account instead of limit account.
I have had some instances for many years with spend up to 1k $ and haven't abuse record.
I think there are many clients same as me. so ,let it go.
No one would just get "banned" for something like that. He's obviously leaving out some important details. Since it happened recently the most likely scenario is that he opened payment disputes and had multiple accounts. If he's not going to share his email then there's no way to verify who wrote that review but no one would have just made a ticket and get cancelled AND banned.
Unless by "banned" he means something else than closing his account or suspending services.
Not sure if I followed you, so you left a positive review and that happened? My guess would be is that they may have purchased positive reviews and flagged yours down as potentially fraudulent if it set off their alarms.
As for negative reviews, they only will do that if on our end for example we ask for customer's information, customer doesn't provide it, and we flag it as "possibly not a real customer" or something, then they'd probably send a similar email to what you received, albeit I assume it will be worded differently, maybe something like "they're trying to take your review down! reply!" because every time I go through them once in a while someone claims that we were trying to dispute something even though we were just trying to figure out what happened and if it's real, since there's no other way to identify if it's a customer that actually made a purchase or not or if they signed up and left several reviews when they're just one customer and so on.
Oops, you got a new bad review now.
For someone who claims to be a potential first time virmach customer, you sure sound like you have beef with him. Are you sure you dont have a banned account or two?
He made the payment on the 20th, contacted us on the 20th, didn't provide any invoice ID or transaction ID, replied back to him on the 20th. He provided the information on the 23rd.
It's correct that he hasn't received a resolution for four days now which makes it a total of a week since the initial reply.
Looks like today he disputed the payment, and then wrote the review.
So to recap, he's used and enjoyed our service for 1-2+ years, we used to be good but we're no longer goo and completely degraded, that's why he made a new order. There was an issue with payment where there was a double click or whatever, we never said we wouldn't refund him, we just asked for transaction ID to locate the payment but after he took 3 days to provide that, it was too much for him to have to wait 4 days, and he absolutely had to dispute the payment and write that review I suppose.
I've just been assuming there's a potential for him being the guy that wrote the review he keeps bringing up as if it's highly important/concerning and should be resolved.
Sir, this guy updates his reviews 10 minutes ago, he is watching LES.
https://www.trustpilot.com/reviews/63d1bcd19b64b1bdaf432e7d
You may see this https://lowendspirit.com/discussion/comment/126596#Comment_126596
Let me explain my motivation, as I said before I want to buy a VPS in Tokyo, but I am worried about the uncertainty of the account, I see too many posts about deleted services/banned accounts on hostloc. If you can explicitly reject me, I will shut up immediately. That's it.
Okay, let's have a look based on this information:
Short version: he isn't banned. He made two orders, they were rejected and refunded. His existing service is active, not suspended. That's all.
Okay, those are his ticket IDs. He has multiple accounts. He has an active service. His account isn't banned.
It looks like he placed an order for a $2.22 flash special and he's just upset it got cancelled and refunded. It got cancelled and refunded because he has multiple accounts. He also placed a $0.25 order in Tokyo which was refunded because the location was sold out.
He replied to the ticket that said "Once again, please do not reply to this ticket if you have already made a payment as it will not be processed. We only provide a response if the order failed without payment" and then closed it himself. Then he made another ticket asking to upgrade his old package to Ryzen, I think he's confused and thinks it wasn't upgraded to Ryzen already? Or maybe he specifically wanted to order the new promo instead or something or have it switched to that, which we don't do. He closed that ticket as well.
Then he made a final ticket basically getting mad at us for cancelling his order. He asked for his active service to be cancelled and refunded and tried egging me on to do it in a weird way, then he also closed this ticket. In this he also mentions how we didn't reply to his other tickets.
That's all. He's clearly just upset.
Tell him he can keep his 1 star review but I recommend he changes it to "I made an order, had multiple accounts so the order was rejected and fully refunded. I made tickets about the order and nothing happened as a result, my account is still active and has an active service on it that wasn't suspended."