hello, virmach, I applied to transfer 2 vps to this account [email protected] 2 or 3 weeks ago, and found that it failed.
Ticket show
* This ticket has been marked as "rejected" by a member of our staff.
* This could mean any of the following:
* Your ticket title was not descriptive and it therefore could not be sorted.
* Your ticket's main issue can be resolved by visiting and reading the knowledgebase.
* Your ticket included incorrect information or requested something we don't perform.
* The request can potentially not be fulfilled due to our policies or a limitation.
* This was already answered or it is not part of the support level we provide.
* If this was a billing request, it most likely means you are not eligible for this being processed. If you were requesting technical support, perhaps you have a limited support plan and your request was outside of what's covered. Your ticket may also be flagged as rejected if you may have already received a resolution in previous responses, as mentioned above, or if we do not discuss what you're requesting as part of the normal level of support we provide (for example, you might be asking us about a promotion or a trial or something we don't offer.)
* If you do create a new request, please make sure to first review everything we have mentioned. In most cases, any further requests may also be rejected
I can't tell what caused the transfer failure, can you tell me clearly what is the reason? thank you, sir
@KuYeHQ said:
hello, virmach, I applied to transfer 2 vps to this account [email protected] 2 or 3 weeks ago, and found that it failed.
Ticket show
* This ticket has been marked as "rejected" by a member of our staff.
* This could mean any of the following:
* Your ticket title was not descriptive and it therefore could not be sorted.
* Your ticket's main issue can be resolved by visiting and reading the knowledgebase.
* Your ticket included incorrect information or requested something we don't perform.
* The request can potentially not be fulfilled due to our policies or a limitation.
* This was already answered or it is not part of the support level we provide.
* If this was a billing request, it most likely means you are not eligible for this being processed. If you were requesting technical support, perhaps you have a limited support plan and your request was outside of what's covered. Your ticket may also be flagged as rejected if you may have already received a resolution in previous responses, as mentioned above, or if we do not discuss what you're requesting as part of the normal level of support we provide (for example, you might be asking us about a promotion or a trial or something we don't offer.)
* If you do create a new request, please make sure to first review everything we have mentioned. In most cases, any further requests may also be rejected
I can't tell what caused the transfer failure, can you tell me clearly what is the reason? thank you, sir
Means the email you entered is incorrect/instructions weren't followed. At this point you need to make a manual transfer request which is a $10 fee.
Not going to be fun. This time they didn't even contact us as far as I can tell but I'm pushing back hard and taking the annoy them every 10 minutes about it route since calm and collected didn't work out great last time.
It's facing some disk issue, locked off already. Not sure how widespread the issue is yet so I've been tracking them in the individual tickets created for it. Since no network issue you can make a ticket for yours as well, I'm looking at them individually in this case.
(edit) Actually looks like it recently regressed June 16th by a huge margin so I'm creating a network issue at this point.
what about my problem
what do I have to do?
Can't enter the member panel @VirMach for a long time, can't do anything with VPS, including confused about extending 1 VPS whose active period will end soon
@vgood said:
what about my problem
what do I have to do?
Can't enter the member panel @VirMach for a long time, can't do anything with VPS, including confused about extending 1 VPS whose active period will end soon
well i have seen it and read it many times. but you can also see, the ticket was made 22/05/2023 and it is now 19/06/2023 (the time span is already 28 days). and what I'm asking is, now what should I do? when will this problem be solved? while @VirMach has sent an email for the upcoming bill. how do i want to pay? I just can't get into the panel.
well i have seen it and read it many times. but you can also see, the ticket was made 22/05/2023 and it is now 19/06/2023 (the time span is already 28 days). and what I'm asking is, now what should I do? when will this problem be solved? while @VirMach has sent an email for the upcoming bill. how do i want to pay? I just can't get into the panel.
All answered on that page.
@taizi said:
I have a billing ticket waited for 4months but still no reply, can you take a look? #913893
It might end up being closed/rejected, it was skipped over last mass check because of your additional request for it to go to another account and put on the backburner to see if we could maybe do it. Close and re-create without the additional part of it going elsewhere and it'll be processed sooner.
@YanJony said: I perform boot up and restart on my VPS and can't get him online.
A little more info on what the issue is could be helpful.
Is this a new VM, have you install an O/S ?
Does it show online in the panel but show a "boot disk not found" type error in VNC.
Does it show some other error ?
This is not a new VM, it was normal before going offline again, the panel shows offline and my VNC has been unavailable since I purchased this VM, I don't find any error indication on the panel.
I have tried to boot and reboot several times (not frequently), but his status is still offline.
@YanJony said: I perform boot up and restart on my VPS and can't get him online.
A little more info on what the issue is could be helpful.
Is this a new VM, have you install an O/S ?
Does it show online in the panel but show a "boot disk not found" type error in VNC.
Does it show some other error ?
This is not a new VM, it was normal before going offline again, the panel shows offline and my VNC has been unavailable since I purchased this VM, I don't find any error indication on the panel.
I have tried to boot and reboot several times (not frequently), but his status is still offline.
What do you mean "my VNC has been unavailable since I purchased this VM"? What happens?
@YanJony said: I perform boot up and restart on my VPS and can't get him online.
A little more info on what the issue is could be helpful.
Is this a new VM, have you install an O/S ?
Does it show online in the panel but show a "boot disk not found" type error in VNC.
Does it show some other error ?
This is not a new VM, it was normal before going offline again, the panel shows offline and my VNC has been unavailable since I purchased this VM, I don't find any error indication on the panel.
I have tried to boot and reboot several times (not frequently), but his status is still offline.
What do you mean "my VNC has been unavailable since I purchased this VM"? What happens?
I have not been able to connect to VNC, but this does not affect my use of this virtual machine for now
@YanJony said:
RYZE.PHX-Z001.VMS on VNC is not working, prompt: Failed to connect to server (code: 1011, reason: Failed to connect to
downstream server) I don't know if it's my problem or something else, but I hope he can recover .
It's been changed to only allow connections through our website. Too many bruteforces right now on new IP blocks. The change was just made, I'm finalizing a few others and then will made it more well known on the VNC pages.
Are you still talking about this? So click the button on the webpage to open a console.
@YanJony said:
RYZE.PHX-Z001.VMS on VNC is not working, prompt: Failed to connect to server (code: 1011, reason: Failed to connect to
downstream server) I don't know if it's my problem or something else, but I hope he can recover .
It's been changed to only allow connections through our website. Too many bruteforces right now on new IP blocks. The change was just made, I'm finalizing a few others and then will made it more well known on the VNC pages.
Are you still talking about this? So click the button on the webpage to open a console.
This is the error I got from opening the console via the button on the web page.
@YanJony said:
RYZE.PHX-Z001.VMS on VNC is not working, prompt: Failed to connect to server (code: 1011, reason: Failed to connect to
downstream server) I don't know if it's my problem or something else, but I hope he can recover .
It's been changed to only allow connections through our website. Too many bruteforces right now on new IP blocks. The change was just made, I'm finalizing a few others and then will made it more well known on the VNC pages.
Are you still talking about this? So click the button on the webpage to open a console.
This is the error I got from opening the console via the button on the web page.
So you click on the VNC / Desktop icon and it opens up a new window which says "failed to connect to downstream server"?
@YanJony said:
RYZE.PHX-Z001.VMS on VNC is not working, prompt: Failed to connect to server (code: 1011, reason: Failed to connect to
downstream server) I don't know if it's my problem or something else, but I hope he can recover .
It's been changed to only allow connections through our website. Too many bruteforces right now on new IP blocks. The change was just made, I'm finalizing a few others and then will made it more well known on the VNC pages.
Are you still talking about this? So click the button on the webpage to open a console.
This is the error I got from opening the console via the button on the web page.
So you click on the VNC / Desktop icon and it opens up a new window which says "failed to connect to downstream server"?
This is connected through the vps control panel and VNC/Desktop.
And I have changed to other browsers and the error message is the same.
Okay, so it's a little hard to tell with your copy pasta but that looks like it opened up a new window and disconnected you in both the stock WebUI as well as the SolusVM interface. Is that right? Does NoVNC work for other providers and just not this VPS?
Side question, does that not show your VPS is Online?
@skorous said:
Okay, so it's a little hard to tell with your copy pasta but that looks like it opened up a new window and disconnected you in both the stock WebUI as well as the SolusVM interface. Is that right? Does NoVNC work for other providers and just not this VPS?
Side question, does that not show your VPS is Online?
I just clicked on boot again and then he was surprisingly online. All my VPS in other areas of virmach are working fine with VNC, only this VPS is not working.
\o/ I fixed it. You're welcome. ( Yes I'm kidding )
I'm going to guess this ( console issue ) will be something only Virmach can fix since we know consoles work on PHXZ001 and every other VPS works fine for you. @FrankZ , any better ideas?
@skorous said:
Okay, so it's a little hard to tell with your copy pasta but that looks like it opened up a new window and disconnected you in both the stock WebUI as well as the SolusVM interface. Is that right? Does NoVNC work for other providers and just not this VPS?
Side question, does that not show your VPS is Online?
How long in between when the window opens and you get the 1006 error?
@skorous said:
Okay, so it's a little hard to tell with your copy pasta but that looks like it opened up a new window and disconnected you in both the stock WebUI as well as the SolusVM interface. Is that right? Does NoVNC work for other providers and just not this VPS?
Side question, does that not show your VPS is Online?
How long in between when the window opens and you get the 1006 error?
@skorous said:
Okay, so it's a little hard to tell with your copy pasta but that looks like it opened up a new window and disconnected you in both the stock WebUI as well as the SolusVM interface. Is that right? Does NoVNC work for other providers and just not this VPS?
Side question, does that not show your VPS is Online?
How long in between when the window opens and you get the 1006 error?
About 30-45 seconds
Just so it's been asked, in that time frame you tried clicking inside the window and pressing a key on your keyboard, right? I do sometimes gets 1006's but it's usually after I've been sitting idle for a while on a console - hitting F5/control-r brings it back.
@skorous said:
Okay, so it's a little hard to tell with your copy pasta but that looks like it opened up a new window and disconnected you in both the stock WebUI as well as the SolusVM interface. Is that right? Does NoVNC work for other providers and just not this VPS?
Side question, does that not show your VPS is Online?
How long in between when the window opens and you get the 1006 error?
About 30-45 seconds
Just so it's been asked, in that time frame you tried clicking inside the window and pressing a key on your keyboard, right? I do sometimes gets 1006's but it's usually after I've been sitting idle for a while on a console - hitting F5/control-r brings it back.
@skorous said:
Okay, so it's a little hard to tell with your copy pasta but that looks like it opened up a new window and disconnected you in both the stock WebUI as well as the SolusVM interface. Is that right? Does NoVNC work for other providers and just not this VPS?
Side question, does that not show your VPS is Online?
How long in between when the window opens and you get the 1006 error?
About 30-45 seconds
Just so it's been asked, in that time frame you tried clicking inside the window and pressing a key on your keyboard, right? I do sometimes gets 1006's but it's usually after I've been sitting idle for a while on a console - hitting F5/control-r brings it back.
No, I did not perform any operations.
Okay, so what happens if in that 30-45s you click in the window and press the spacebar?
@skorous said:
Okay, so it's a little hard to tell with your copy pasta but that looks like it opened up a new window and disconnected you in both the stock WebUI as well as the SolusVM interface. Is that right? Does NoVNC work for other providers and just not this VPS?
Side question, does that not show your VPS is Online?
How long in between when the window opens and you get the 1006 error?
About 30-45 seconds
Just so it's been asked, in that time frame you tried clicking inside the window and pressing a key on your keyboard, right? I do sometimes gets 1006's but it's usually after I've been sitting idle for a while on a console - hitting F5/control-r brings it back.
No, I did not perform any operations.
Okay, so what happens if in that 30-45s you click in the window and press the spacebar?
I followed your method and there will be no change.
@skorous said:
Okay, so it's a little hard to tell with your copy pasta but that looks like it opened up a new window and disconnected you in both the stock WebUI as well as the SolusVM interface. Is that right? Does NoVNC work for other providers and just not this VPS?
Side question, does that not show your VPS is Online?
How long in between when the window opens and you get the 1006 error?
About 30-45 seconds
Just so it's been asked, in that time frame you tried clicking inside the window and pressing a key on your keyboard, right? I do sometimes gets 1006's but it's usually after I've been sitting idle for a while on a console - hitting F5/control-r brings it back.
No, I did not perform any operations.
Okay, so what happens if in that 30-45s you click in the window and press the spacebar?
I followed your method and there will be no change.
I didn't think it would make a difference but you gotta try the easiest stuff first just in case. Thanks for humoring me.
@FrankZ said: @YanJony - The only thing I would add to what @skorous has already covered is to make sure that in the SolusVM panel the "VNC" setting is set to "On".
Ther's a VNC setting? Really? How have I missed this....
D. Remove Phone 2FA/Lost Phone
Previously, we would not remove phone 2FA or had very strict requirements that were difficult for people to meet. Beginning May 21st, 2023, we will allow removals after a "lockout" period.
When logging in, a button will appear to begin the removal process. There is a 14 day wait period. A ticket is generated, and you'll receive a copy confirming this, that way if anyone else is attempting to remove your 2FA you will be notified. To cancel the lockout removal, you can reply back to the ticket if you already have access to your account. Otherwise, after approximately 14 days the 2FA will then be removed.
D. Remove Phone 2FA/Lost Phone
Previously, we would not remove phone 2FA or had very strict requirements that were difficult for people to meet. Beginning May 21st, 2023, we will allow removals after a "lockout" period.
When logging in, a button will appear to begin the removal process. There is a 14 day wait period. A ticket is generated, and you'll receive a copy confirming this, that way if anyone else is attempting to remove your 2FA you will be notified. To cancel the lockout removal, you can reply back to the ticket if you already have access to your account. Otherwise, after approximately 14 days the 2FA will then be removed.
my ticket #929289 create 22 May 2023
now 21 June 2023, no response yet with the ticket
I'm not Virmach support but were I in his shoes I would point to two things.
Otherwise, after approximately 14 days the 2FA will then be removed.
Paragraph #4 on your link: 4. Paying Bills (While locked out)
@FrankZ said: @YanJony - The only thing I would add to what @skorous has already covered is to make sure that in the SolusVM panel the "VNC" setting is set to "On".
Ther's a VNC setting? Really? How have I missed this....
Edit: Hey, whaddya know .....
When I toggle this off, I get code "1011: Failed to connect to downstream server" not 1006 same as I do if the VPS is turned off. I'd still be interesting in seeing what @YanJony finds. Remember if you're toggling this you have to shutdown the machine for them to take effect.
Otherwise, after approximately 14 days the 2FA will then be removed.
Paragraph #4 on your link: 4. Paying Bills (While locked out)
Originally I was confused, because when my cellphone was wiped and reset 2FA Google authentical then replaced with a new cellphone, other lowend VPS service providers weren't as complicated as this. It's enough to send a ticket once and they confirm via email to make sure the account really belongs to me. waiting at most 3 days and back to normal they reset and I can login.
what's confusing about this @VirMach is that there is no reply from the ticket, instead they send an invoice via email for 1 VPS which will expire soon in July 2023. My logic is, how do you want to pay to extend the VPS, you can't just enter the panel.
see in the picture, I logged in manually and clicked sign in with google, everything was still stuck on the display like on the screen
**note
Until now I haven't used all the active VPS in my account at Virmach, because I lost root login data and couldn't reinstall VPS because I couldn't enter the panel
use andOTP so you'll always be able to backup with ease, even encrypted backup can be done automatically (sync them with syncthing to outside your phone or something)
Fuck this 24/7 internet spew of trivia and celebrity bullshit.
@vgood said: what's confusing about this @VirMach is that there is no reply from the ticket, instead they send an invoice via email for 1 VPS which will expire soon in July 2023.
Aaaaaand you're thinking those two events are related somehow? Like Virmach's sitting at his desk trying to decide, "Should I remove his 2FA .... should I send him an invoice .... let's go with the invoice. It'll be more funny." No, the invoice is automated.
@vgood said: My logic is, how do you want to pay to extend the VPS, you can't just enter the panel.
D. Remove Phone 2FA/Lost Phone
Previously, we would not remove phone 2FA or had very strict requirements that were difficult for people to meet. Beginning May 21st, 2023, we will allow removals after a "lockout" period.
When logging in, a button will appear to begin the removal process. There is a 14 day wait period. A ticket is generated, and you'll receive a copy confirming this, that way if anyone else is attempting to remove your 2FA you will be notified. To cancel the lockout removal, you can reply back to the ticket if you already have access to your account. Otherwise, after approximately 14 days the 2FA will then be removed.
my ticket #929289 create 22 May 2023
now 21 June 2023, no response yet with the ticket
I haven't kept up with what else you're saying but the only thing that needs to be done is reading that security page I linked, and titling it EXACTLY correctly per instructions.
If you've already done then then it'll work out.
@FrankZ said: @YanJony - The only thing I would add to what @skorous has already covered is to make sure that in the SolusVM panel the "VNC" setting is set to "On".
I haven't read what the other guy's been posting either but I'm 99% sure it's just a case of him re-installing during maintenance and the disk is missing so it'll just have to be recreated on our end.
Anyway I don't know if that'll be helpful, but those are my two guesses on the above situations.
@VirMach said: I haven't read what the other guy's been posting either but I'm 99% sure it's just a case of him re-installing during maintenance and the disk is missing so it'll just have to be recreated on our end.
He'd be able to get a console in that case though, no? He can't get a console at all. Clicked link opens a new window which is blank and 30s later it gives him Error 1006 - Failed to connect to downstream server. VPS may be jacked but we can't tell since we can't see anything.
Quick update on NYC servers, we're on track per our last status update to get these finally resolved. NYCB042 so far confirmed 100% done, just need to load everyone back in and power on services. We're going to first try moving people manually to available space, which means IP changes. For this one the IP will definitely change as we gave back the block (it was part of price increased and changed IPv4 blocks.) All the others are also close to being completed as well, today will mostly be wrapping them all up. With that said it doesn't mean all of them are without complicated problems, so it's possible a few may have further delays.
I spoke about this a while ago but if that doesn't go well since our upload speed at the office isn't terrific, I'll most likely either drive down the servers to LAX and we'll process migration requests back to NYC afterward or we'll use LAX just to upload them.
@VirMach said: I haven't read what the other guy's been posting either but I'm 99% sure it's just a case of him re-installing during maintenance and the disk is missing so it'll just have to be recreated on our end.
He'd be able to get a console in that case though, no? He can't get a console at all. Clicked link opens a new window which is blank and 30s later it gives him Error 1006 - Failed to connect to downstream server. VPS may be jacked but we can't tell since we can't see anything.
Depends.
In most cases after maintenance it would have been rebooted, which means if LVM is missing then SVM will refuse to even power it on at that point as it goes in an errored state. It wouldn't boot up with missing LVM in those cases.
@VirMach said: I haven't kept up with what else you're saying but the only thing that needs to be done is reading that security page I linked, and titling it EXACTLY correctly per instructions.
If you've already done then then it'll work out.
I have used the title according to the order on the old ticket, and it's been one month since there has been no response to the ticket or it has been closed by the @VirMach
Yesterday I did the same thing, sent the ticket back according to the title, exactly according to the instructions
Subject : D. Remove Phone 2FA/Lost Phone
There has been no response to the old ticket, let alone the new ticket.
@vgood said: Subject : D. Remove Phone 2FA/Lost Phone
That wouldn't be the right title, which instructions are you following?
Contacting Us?
Please make sure to mention "Account Security & Recovery" in your ticket title and let us know the number or letter of the specific request. (For example, "1" or "A" or "II" listed below.)
Needs to be "Account Security & Recovery" and then mention D. Remove Phone 2FA/Lost Phone in the ticket.
Your service(s) on node TPAZ003 are being migrated to another node in either Tampa, Miami, or Atlanta. Your service will return online with a new IP address, and all data will remain intact. Migration will take a few hours per service. We apologize for the inconvenience. We are electing to do this as TPAZ003 has been facing a growing problem where virtual servers may crash/go offline without warning. After the migration, stability should return. Please do contact us to request SLA credits if your service was negatively affected as a result of these powerdown issues in the past.
Thank you.
Hmmm, I don't recall having anything on TPAZ003.. or this is TPAZ005<->TPAZ003 mixed thing?
Seems like yes as Node is locked and SolusVM shows Node TPAZ005.VIRM.AC
Ah, it's also the one that got bumped from 2.5$ to 25$ per year, I should have cancelled that earlier and save time
Haven't bought a single service in VirMach Great Ryzen 2022 - 2023 Flash Sale.
NYCB048 complete, this one has been restored to a degree where I feel comfortable re-deploying the server. Currently fresh backups are being processed to the drive on the server, just in case. It's going to go to LAX. The IP addresses will change, and we'll offer free migrations to NYC for any requested. Since it'll be in LAX if it has further problems it'll be a quick fix.
Just in case you're wondering the issue with this one, this one was one of the milder symptom servers. The CPU fried and after replacement it made it look like there was potential data loss, but after going through it more thoroughly it was just that the motherboard jumbled up the order of the disks so that's been corrected and there's no problems. I've been running it and stress testing it for some time now and it looks great. So to recap it looks like the CPU just fried on it perhaps from getting loose and not making perfect contact over time after rough shipping, and nothing else.
I'm also confirming that we'll be uploading data from LAX for the other servers. I'm loading up a second copy of the data on all servers onto external drives, so whenever that's done they'll all be taken together so we can upload it at 10Gbps versus 5-10Mbps at the office right now.
We have space in LAX for one more server so out of the other servers left over, one of them will also be redeployed in LAX (unless none are good candidates.) This might end up being the shared hosting node, even if I'm unable to get it to function perfectly as we can more quickly diagnose and prevent huge downtimes moving forward. It would also save massive amounts of time from preventing a full migration for that since all our migration scripts are tailored for SolusVM and not WHM (I know WHM has it's own thing but we're more confident and well versed in our custom process.)
I've already contacted QN to make sure they don't null us for an outbound attack or anything like that. So outside of IP changes, the process should be pretty quick and painless.
Contacting Us?
Please make sure to mention "Account Security & Recovery" in your ticket title and let us know the number or letter of the specific request. (For example, "1" or "A" or "II" listed below.)
Needs to be "Account Security & Recovery" and then mention D. Remove Phone 2FA/Lost Phone in the ticket.
ok, this is clearer. i have closed the old ticket @VirMach and created a new ticket as per this instructions,
Subject : Account Security & Recovery
Message Ticket : D. Remove Phone 2FA/Lost Phone.
Hopefully it will be followed up soon.
Thank You
Comments
hello, virmach, I applied to transfer 2 vps to this account [email protected] 2 or 3 weeks ago, and found that it failed.
Ticket show
* This ticket has been marked as "rejected" by a member of our staff.
* This could mean any of the following:
* Your ticket title was not descriptive and it therefore could not be sorted.
* Your ticket's main issue can be resolved by visiting and reading the knowledgebase.
* Your ticket included incorrect information or requested something we don't perform.
* The request can potentially not be fulfilled due to our policies or a limitation.
* This was already answered or it is not part of the support level we provide.
* If this was a billing request, it most likely means you are not eligible for this being processed. If you were requesting technical support, perhaps you have a limited support plan and your request was outside of what's covered. Your ticket may also be flagged as rejected if you may have already received a resolution in previous responses, as mentioned above, or if we do not discuss what you're requesting as part of the normal level of support we provide (for example, you might be asking us about a promotion or a trial or something we don't offer.)
* If you do create a new request, please make sure to first review everything we have mentioned. In most cases, any further requests may also be rejected
I can't tell what caused the transfer failure, can you tell me clearly what is the reason? thank you, sir
@KuYeHQ - I would expect that ether you, or the receiving account, has been flagged and is not eligible to transfer, or receive transfers.
IIRC you had a multiple accounts issue in the past.
Thanks for the reply, but this shouldn't be the main problem,because the transfer was successful last month
NYCB011X down since 3 days ago
Haven't bought a single service in VirMach Great Ryzen 2022 - 2023 Flash Sale.
Means the email you entered is incorrect/instructions weren't followed. At this point you need to make a manual transfer request which is a $10 fee.
Not going to be fun. This time they didn't even contact us as far as I can tell but I'm pushing back hard and taking the annoy them every 10 minutes about it route since calm and collected didn't work out great last time.
It's facing some disk issue, locked off already. Not sure how widespread the issue is yet so I've been tracking them in the individual tickets created for it. Since no network issue you can make a ticket for yours as well, I'm looking at them individually in this case.
(edit) Actually looks like it recently regressed June 16th by a huge margin so I'm creating a network issue at this point.
what about my problem
what do I have to do?
Can't enter the member panel @VirMach for a long time, can't do anything with VPS, including confused about extending 1 VPS whose active period will end soon
https://virmach.com/security/
I have a billing ticket waited for 4months but still no reply, can you take a look? #913893
Ask VirmAch
Next promotion when?
Ontario Dildo Inspector
well i have seen it and read it many times. but you can also see, the ticket was made 22/05/2023 and it is now 19/06/2023 (the time span is already 28 days). and what I'm asking is, now what should I do? when will this problem be solved? while @VirMach has sent an email for the upcoming bill. how do i want to pay? I just can't get into the panel.
All answered on that page.
It might end up being closed/rejected, it was skipped over last mass check because of your additional request for it to go to another account and put on the backburner to see if we could maybe do it. Close and re-create without the additional part of it going elsewhere and it'll be processed sooner.
NYCB042 has risen from the dead,
edit: nope, seems the IP my server is on, has been given to something else
Dynamic IPs FTW
ping -c 4 @localhost
Ontario Dildo Inspector
@VirMach , hello, how is the IPV6 of Tokyo location going on?
This is not a new VM, it was normal before going offline again, the panel shows offline and my VNC has been unavailable since I purchased this VM, I don't find any error indication on the panel.
I have tried to boot and reboot several times (not frequently), but his status is still offline.
What do you mean "my VNC has been unavailable since I purchased this VM"? What happens?
I have not been able to connect to VNC, but this does not affect my use of this virtual machine for now
Are you still talking about this? So click the button on the webpage to open a console.
This is the error I got from opening the console via the button on the web page.
So you click on the VNC / Desktop icon and it opens up a new window which says "failed to connect to downstream server"?
This is connected through the vps control panel and VNC/Desktop.
And I have changed to other browsers and the error message is the same.
Okay, so it's a little hard to tell with your copy pasta but that looks like it opened up a new window and disconnected you in both the stock WebUI as well as the SolusVM interface. Is that right? Does NoVNC work for other providers and just not this VPS?
Side question, does that not show your VPS is Online?
I just clicked on boot again and then he was surprisingly online. All my VPS in other areas of virmach are working fine with VNC, only this VPS is not working.
\o/ I fixed it. You're welcome. ( Yes I'm kidding )
I'm going to guess this ( console issue ) will be something only Virmach can fix since we know consoles work on PHXZ001 and every other VPS works fine for you. @FrankZ , any better ideas?
How long in between when the window opens and you get the 1006 error?
About 30-45 seconds
Just so it's been asked, in that time frame you tried clicking inside the window and pressing a key on your keyboard, right? I do sometimes gets 1006's but it's usually after I've been sitting idle for a while on a console - hitting F5/control-r brings it back.
No, I did not perform any operations.
Okay, so what happens if in that 30-45s you click in the window and press the spacebar?
I followed your method and there will be no change.
I didn't think it would make a difference but you gotta try the easiest stuff first just in case. Thanks for humoring me.
@YanJony - The only thing I would add to what @skorous has already covered is to make sure that in the SolusVM panel the "VNC" setting is set to "On".
Ther's a VNC setting? Really? How have I missed this....
Edit: Hey, whaddya know .....
D. Remove Phone 2FA/Lost Phone
Previously, we would not remove phone 2FA or had very strict requirements that were difficult for people to meet. Beginning May 21st, 2023, we will allow removals after a "lockout" period.
When logging in, a button will appear to begin the removal process. There is a 14 day wait period. A ticket is generated, and you'll receive a copy confirming this, that way if anyone else is attempting to remove your 2FA you will be notified. To cancel the lockout removal, you can reply back to the ticket if you already have access to your account. Otherwise, after approximately 14 days the 2FA will then be removed.
my ticket #929289 create 22 May 2023
now 21 June 2023, no response yet with the ticket
I'm not Virmach support but were I in his shoes I would point to two things.
When I toggle this off, I get code "1011: Failed to connect to downstream server" not 1006 same as I do if the VPS is turned off. I'd still be interesting in seeing what @YanJony finds. Remember if you're toggling this you have to shutdown the machine for them to take effect.
Originally I was confused, because when my cellphone was wiped and reset 2FA Google authentical then replaced with a new cellphone, other lowend VPS service providers weren't as complicated as this. It's enough to send a ticket once and they confirm via email to make sure the account really belongs to me. waiting at most 3 days and back to normal they reset and I can login.
what's confusing about this @VirMach is that there is no reply from the ticket, instead they send an invoice via email for 1 VPS which will expire soon in July 2023. My logic is, how do you want to pay to extend the VPS, you can't just enter the panel.
see in the picture, I logged in manually and clicked sign in with google, everything was still stuck on the display like on the screen
**note
Until now I haven't used all the active VPS in my account at Virmach, because I lost root login data and couldn't reinstall VPS because I couldn't enter the panel
use andOTP so you'll always be able to backup with ease, even encrypted backup can be done automatically (sync them with syncthing to outside your phone or something)
Fuck this 24/7 internet spew of trivia and celebrity bullshit.
Aaaaaand you're thinking those two events are related somehow? Like Virmach's sitting at his desk trying to decide, "Should I remove his 2FA .... should I send him an invoice .... let's go with the invoice. It'll be more funny." No, the invoice is automated.
Have you read paragraph 4 like I pointed out?
@vgood said:
I haven't kept up with what else you're saying but the only thing that needs to be done is reading that security page I linked, and titling it EXACTLY correctly per instructions.
If you've already done then then it'll work out.
I haven't read what the other guy's been posting either but I'm 99% sure it's just a case of him re-installing during maintenance and the disk is missing so it'll just have to be recreated on our end.
Anyway I don't know if that'll be helpful, but those are my two guesses on the above situations.
He'd be able to get a console in that case though, no? He can't get a console at all. Clicked link opens a new window which is blank and 30s later it gives him Error 1006 - Failed to connect to downstream server. VPS may be jacked but we can't tell since we can't see anything.
Quick update on NYC servers, we're on track per our last status update to get these finally resolved. NYCB042 so far confirmed 100% done, just need to load everyone back in and power on services. We're going to first try moving people manually to available space, which means IP changes. For this one the IP will definitely change as we gave back the block (it was part of price increased and changed IPv4 blocks.) All the others are also close to being completed as well, today will mostly be wrapping them all up. With that said it doesn't mean all of them are without complicated problems, so it's possible a few may have further delays.
I spoke about this a while ago but if that doesn't go well since our upload speed at the office isn't terrific, I'll most likely either drive down the servers to LAX and we'll process migration requests back to NYC afterward or we'll use LAX just to upload them.
Depends.
In most cases after maintenance it would have been rebooted, which means if LVM is missing then SVM will refuse to even power it on at that point as it goes in an errored state. It wouldn't boot up with missing LVM in those cases.
I have used the title according to the order on the old ticket, and it's been one month since there has been no response to the ticket or it has been closed by the @VirMach
Yesterday I did the same thing, sent the ticket back according to the title, exactly according to the instructions
Subject : D. Remove Phone 2FA/Lost Phone
There has been no response to the old ticket, let alone the new ticket.
That wouldn't be the right title, which instructions are you following?
Needs to be "Account Security & Recovery" and then mention D. Remove Phone 2FA/Lost Phone in the ticket.
Hmmm, I don't recall having anything on TPAZ003.. or this is TPAZ005<->TPAZ003 mixed thing?
Seems like yes as
Node is lockedand SolusVM showsNode TPAZ005.VIRM.ACAh, it's also the one that got bumped from 2.5$ to 25$ per year, I should have cancelled that earlier and save time
Haven't bought a single service in VirMach Great Ryzen 2022 - 2023 Flash Sale.
NYCB048 complete, this one has been restored to a degree where I feel comfortable re-deploying the server. Currently fresh backups are being processed to the drive on the server, just in case. It's going to go to LAX. The IP addresses will change, and we'll offer free migrations to NYC for any requested. Since it'll be in LAX if it has further problems it'll be a quick fix.
Just in case you're wondering the issue with this one, this one was one of the milder symptom servers. The CPU fried and after replacement it made it look like there was potential data loss, but after going through it more thoroughly it was just that the motherboard jumbled up the order of the disks so that's been corrected and there's no problems. I've been running it and stress testing it for some time now and it looks great. So to recap it looks like the CPU just fried on it perhaps from getting loose and not making perfect contact over time after rough shipping, and nothing else.
I'm also confirming that we'll be uploading data from LAX for the other servers. I'm loading up a second copy of the data on all servers onto external drives, so whenever that's done they'll all be taken together so we can upload it at 10Gbps versus 5-10Mbps at the office right now.
We have space in LAX for one more server so out of the other servers left over, one of them will also be redeployed in LAX (unless none are good candidates.) This might end up being the shared hosting node, even if I'm unable to get it to function perfectly as we can more quickly diagnose and prevent huge downtimes moving forward. It would also save massive amounts of time from preventing a full migration for that since all our migration scripts are tailored for SolusVM and not WHM (I know WHM has it's own thing but we're more confident and well versed in our custom process.)
I've already contacted QN to make sure they don't null us for an outbound attack or anything like that. So outside of IP changes, the process should be pretty quick and painless.
ok, this is clearer. i have closed the old ticket @VirMach and created a new ticket as per this instructions,
Subject : Account Security & Recovery
Message Ticket : D. Remove Phone 2FA/Lost Phone.
Hopefully it will be followed up soon.
Thank You