VirMach
VirMach
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- VirMach
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(Quote) 500GB @ 1Mbps (edit) Okay no wait fine, for you I can bump it down to 0.2Mbps.
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Took in your suggestions and re-did the numbers and structure for the preorders. It's an average of the three locations' pricing and all the same price, and Tokyo will likely have to be capped manually to only be available near the beginning of the …
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(Quote) Count me in. It's been a personal dream of mine to de-WP everything but as a host several things are extremely important that seem to be "missing" from any other project. Maybe I'm wrong, it just feels that way. Okay but like seri…
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(Quote) If you are easily offended based on discussions here and specifically want to dissect something based on semantics, consider not misinterpreting it. (Quote) I've had ChatGPT stress specific parts that may be misinterpreted in the translatio…
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(Quote) If we did an entire DC in Europe and did it a long time ago, had our own employees there, and maybe locked in government subsidies or whatever else they're doing then of course that location would be cheaper for us than smaller bits even in …
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(Quote) Europe costs ~3x Los Angeles, and Los Angeles is not even our cheapest US location. Tokyo costs ~5x Los Angeles. This doesn't include hands rate, shipping, etc. There is no "spin" and if anything I should be charging way more for…
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(Quote) When 5% of customers flagged are actively creating over 50% of all new tickets, those 5% will get 5% of the ticket time, yes. Best way to get better support is to avoid getting bundled with those group of people by abiding by terms of servic…
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(Quote) Tokyo and Europe will secretly activate with IPv6 for these by default, but not advertised or officially supported. (Quote) Shipping, customs, power costs, and generally higher cost of maintenance. The preorders are meant to balance out act…
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(Quote) Still a good deal, tell me it isn't. If you find an active competing offer with IIJ with that bandwidth level across 512MB to 4GB average pricing on hardware that isn't above 5 years old, I'll consider changing it.
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(Quote) Previously it didn't display your additional IP addresses. Now it does, but it doesn't charge you for it. Should be same renewal price, but it will list it as configured currently which is $6 for specials.
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(Quote) BF preorder preview, lots of pre's. 512MB plan will be $19/YR for Tokyo, $9/YR for US, $14/YR for EU. I've actually been meaning to post this for a while but I want to make sure a good number of servers are pre-packaged and ready to send so…
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Small update on LAX2Z019, delayed as I couldn't get into the building when I had time to take it down. Will try again later.
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(Quote) DM me your VM IP
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(Quote) I had a little rant written out a day or two ago, I'll summarize. We finally tried to get them to do the hands request since I couldn't arrange anything better. I was trying to avoid this all week. So anyway, I put in a very clear request, …
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It's been obviously long overdue, but half of LAX2Z019 will be coming back hopefully in the next 24 hours. The other half will have to be recreated and data is lost (it's a little bit more than half technically that as recovered.) The disk that's to…
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(Quote) I'm planning out potential preorders after counting and packaging servers, so perhaps we know where to send them where there is natural demand. That'd be difficult to do with flash sales but whatever is left over afterward will likely be tha…
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(Quote) Yeah I think I mentioned that somewhere in my response in greater detail. If that has problems as well give me the invoice ID so I can see what's going on.
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(Quote) It's by design, we've slowly been pushing out these changes which started with $5 minimums for new orders some time ago. I'll try to make it more apparent but now it's $10-15 and some other checks, and applies to invoices as well. If anyone…
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(Quote) If we had additional information, it would be provided on the network status page in this case. There's further delays on our end right now and I do not have a timeline.
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(Quote) I feel pretty terrible with how many situations you've been lucky enough to be part of from what I remember. Seems like we just keep you moving onto the next catastrophe but I'm glad you're not also part of the DALZ004/DALZ007 situation base…
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(Quote) Sounds like something went wrong and wasn't caught on our end. It's appropriate to make a priority ticket at this point in this case. (edit) I vaguely remember you might be in Dallas though which is the DALZ004 and DALZ007 delay, on our end…
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(Quote) So to stay on topic with what you quoted, those will also generate invoice 60 days in advance if biennially.
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(Quote) So the article you read is correct, I believe the fallback is 7 days for any terms not specified, but it's kind of stupid for biennially to generate 7 days in advance like monthly, so I've modified it to 60 days for that. I'll try to update …
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(Quote) ID?
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(Quote) They skipped a part of my instructions which creates confusion. Things like this happen all the time so I'm used to it, but if we followed everything as if the customer listened or whatever they say is true then tickets would take like 30 ti…
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(Quote) I don't think in this case that it's a mistake, but I can have a look. Let me know what you clicked to get to the ticket creation page and then what you typed in for the title, if a service was selected. Then let me know in what case is it t…
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(Quote) It means you scrolled perfectly where the elements aligned for uploading. Just don't scroll as much before clicking submit so it doesn't align.
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(Quote) Make sure no ISO attached and on VNC it's actually booting into the OS, log in on VNC and verify it was actually re-installed. Then make a ticket if you made it that far as it would indicate network issue on our end.
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(Quote) Oh god
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(Quote) Wasn't fixed, now it is. Was also the second issue as well. Have I mentioned how much I love SolusVM?
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(Quote) Seems like sometimes it's easier to just look at arp/mac addresses than try to communicate back and forth. You're definitely a better front-facing support agent than I am. Anyway, it should be fixed. Maybe. At least one of the two or more p…
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(Quote) Run MTR from your VPS to another location that we have like Amsterdam, Tokyo, NYC for a day and submit that in a ticket. Do it to one of our test IPs if possible so we can check it the other way around if there's any major issues and provide…
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(Quote) Isn't then better to write something short and clear like: "we don't offer SLA for our service"? Yeah, it could definitely be interpreted in a ridiculous way on both sides, but I'd like to think actions speak louder than words whe…
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(Quote) With everything flying around, we haven't done any auto credits, especially since we also have been manually crediting people. So you'd need to make a ticket to request credits. If we bring back auto credits it will be under a new better sys…
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(Quote) Just wondering who the other three are, like wow we only have 3 people they could identify as not being negative about us there?
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(Quote) It'd be helpful to have a ticket ID in this case. It shouldn't be closed with no credit or extension, unless you're leaving out any details, such as the outage is still ongoing and not yet ended and so on. Probably post the full ticket here.…
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(Quote) Very long answer but some variation of this will occur, yes.
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(Quote) Hmm, I do see a history of things like this happening with Debian. Update, then bug reported of a similar issue, "fixed" and then repeat. Seems like it could be caused by any particular package. Gets even more fun when you add in v…
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(Quote) I really wanted to do this location a while back as I was looking at all the global routes and thought it'd be an interesting location, but then it was definitely complicated after 2022.
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(Quote) This feels like dejavu. We added Debian 12 in the past and it had the same problem, didn't it? And then we removed it because we had to work on our own version not from SolusVM, that never happened, I forgot, and we went back to adding the S…