VirMach
VirMach
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- VirMach
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Okay labels printed. Boxes arriving tomorrow, the boxes/packets I had for them are too small to ship, I guess there's minimum requirements. Then they'll ship out either tomorrow night or Wednesday afternoon. Also slightly unrelated, but it's for th…
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(Quote) Most likely required, its letting me click buy for now but I'm not sure if it'll go through. Too late to provide now though, I'm printing them all.
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(Quote) You guys can probably actually still contact them if you want to go through that process and it fails, it's still within warranty period. That's a little too detrimental for my sanity right now. Okay so a good amount of people need to reply…
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Okay, going to fix template selections now, it'll be on WHMCS where it will have the newer ones as well and then I'll see if we can find some other more permanent solution where it shows the right templates based on the node you're on. I'm finalizi…
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(Quote) List your package names and I can update them. I updated all the main ones I could think of but probably missed a few since I'm blind.
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(Quote) Built in SolusVM feature.
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(Quote) Don't store valuable information such as that on them, they may fail at any moment.
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Okay tiny extra disclaimer, a lot of these are still floating around the datacenters* and I've got a good amount of private messages so anyone who messages me after this post, lower your expectations as there's a possibility I'd have to go digging a…
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Private message me with your name, address, e-mail address, and phone number, if any of you guys want a free XPG drive. Works great as a paperweight, they come with a heatsink unless I end up really needing the heatsinks. Let's put a deadline of Jun…
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(Quote) Similar CPU would be any 1 vCore plan on Ryzen. RAM-wise you'd have to go 1GB. We only have 384MB, 512MB and 1GB right now. Actually, maybe that's pretty weird and I should just turn the 512 into 768. I'll think about it. I guess the next l…
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(Quote) That may come sooner or later than you think.™
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(Quote) Oh, we will. Plus a ton of "migration button gone?" and people flaming us. I've learned there's no winning with any of this. If I wanted to do it the easy way everyone would still be on CC E5's permanently and Ryzen would just be…
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(Quote) Yeah sorry, sucks we had to eventually give in to the dark side and ruin it for everyone. We tried very hard to avoid that.
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(Quote) I'll chime in with an answer here and it doesn't really have to do with licensing or overselling. It just requires a lot of management and support to do it "properly" where core customers will like it, stay, and spread the word an…
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virmach: (Quote) vgood: (Image) (Quote) (Quote) virmach: (Image) (Quote) vgood: (Image) (Image) virmach: And on that note... I'm going to take a mental health break.
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(Quote) Okay, thanks for your feedback. I asked you because I figured it would be a good representation of how others may feel. We'll stick do doing the tickets how we've been doing them then unless our developer can create the auto credit system be…
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(Quote) Actually out of all the crazy tickets we received I think that might be the one we didn't receive which is odd. I'll let you know if I come across one.
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(Quote) If you are only interested in your situation, then you should still let me know if you believe you'll get a faster solution if we do the above idea or if we do not. If we do, you have to reply back and it gets placed in priority with everyon…
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Actually I have a better idea but I'll have to see if our developer can implement it by tomorrow morning. Until then I'll process these tickets as usual and try to make a good dent, and wait for everyone's feedback. * Grab a list of tickets and how…
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(Quote) I think based on your product you might get the old email that just assumes an operating system is always installed. Or you might just literally get the same password as you did years ago or whatever it was initially set up. Not intended, b…
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Something like this: To better assist customers, as we have a large backlog of tickets waiting a very long time, we are asking everyone to confirm if they are still facing an issue. Over the last two weeks we have already fixed many problems in the…
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@vgood I have an idea and I'd like to run it by you since I'm afraid it may offend some customers. I agree with you that a huge part in being in this situation with the tickets is that "your VPS has a problem and the resolution is slow and not…
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SJCZ005 Update - Can't improve the networking any further for now here. I'm unable to get the network driver settings to stick without it causing the NIC to hang. We'll have to schedule a maintenance window later on but I also don't want to destroy …
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TYOC029 Update - This crashed again and caused the network improvements to reset. Settings restored and looks good now, investigating what's causing the hangs.
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SEAZ004 Update - Datacenter performed maintenance on their end, so I just finished getting rid of the abuse and restarted networking & re-applied rules. Still looks awful but at least it also looks slightly usable now. By slightly usable I mean …
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Some Anti-Abuse Improvements. I've added some additional monitors and also ensured monitors are enabled for all nodes (a few of the new ones set up last week slipped by.) I've tuned them a little as well so we get them more quickly. I've gone thro…
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(Quote) Yeah perhaps we should add something to make it more clear that it won't work for Ryzen for the time being.
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Alright, AMSD025 finally all set. This guy's been so annoying we have an entire project made to stomp him, it's just not done yet. I'll see if I can do something half as good more quickly today so he doesn't keep coming back and causing a meltdown t…
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(Quote) Got rid of the main abuser. It's the same guy that caused problems on pretty much all the other nodes in Dallas, Seattle, San Jose. I'm doing a full sweep now. Edit -- still needs a reset.
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(Quote) Don't thank me, thank the gods. I'm now a blasphemer. I'm assuming it'll go back up if the abuse continues but now I can actually get something done on it finally. Looks like I spoke too soon, it's back to being unusable.
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(Quote) Sorry we missed it & you had to repost. All set.
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(Quote) Can't waste 10 minutes of time on a non-critical issue affecting one customer when I spend 30 minutes of time debating the semantics & philosophy of my decision with said customer in a public forum.
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(Quote) Network issue already open for it and we're aware. Nevermind, for some reason I thought I created it when I didn't. Sorry, I've been up for something over like 2 days now and starting to get a little loopy. I've been trying to work this int…
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(Quote) What specific node? AMSD025?
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(Quote) Because our ticket volume is currently abruptly +8,000 closer to +10,000 more tickets than usual per month and as a result there are 1,000 tickets out of those additional amounts we've fallen behind on due to spacetime continuum constraints.…
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(Quote) I'm not really disagreeing with him on the whole situation he's in being valid, and I'm not trying to provide any reasoning for his ticket having taken that long, but I'm basically letting him know that it's not a situation that would warran…
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(Quote) Correct but I don't understand why you have to request it be reviewed here when it's already in the ticket queue to be processed and it's not an emergency situation for you since you're not close to running out. If you start using it and you…
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(Quote) We'll add that in when Miami is ready.
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(Quote) Okay so based on that screenshot the only other thing I can think of is that there was a weird SolusVM bug on the lvextend step of their coding as a result of you being placed on a node that was almost full or on a pv that was almost full. I…
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(Quote) Make sure you have a ticket for this if you don't already, but based on skimming through those screenshots it looks like your service may be stuck on a hidden account that has blank details, a bug. We go through these every once in a while a…