@Franzkafka said:
No.He is suspending the current user of the account.
But currect user isn't his client. It's not in business relationship with him but with the "reseller".
I know.This is not a big deal.But suspend service without early alert is not good.We may not legal customers,but we we paid him by renewal or by adding funds etc.
I'm curious, let's focus on just you for a second instead of theoreticals.
Did you pay for a renewal?
Did you add funds?
Then we can go from there and address your concerns. And do you realize that if the original owner wanted, at any time, without notice to you, he could contact us and provide evidence of the original purchase, say he was hacked, and it would also kick you out of your account without notice, right? I feel like for how severe the negatives can be, you are hyperfocused on the suspension and the most you've said regarding your actual reasoning is that it's "not good" or "unprofessional." I'm a reasonable person and willing to still hear you out on this so we can make continued improvements. I understand it's not nice to not know when exactly your service may be suspended but again, I don't understand what else could have realistically been done in this case in terms of being a more positive experience.
I understand the other ways we could have technically done it and I've gone through them many times. Each of these could have potentially been seen as worse by you or others, and the only way to do it that is 100% in line with our policies and predictable is the way it was done.
Yeah, it needs an overhaul. It basically was done from a long time ago which means it didn't have buttons, people just asked. Then we'd tell them about the arduous process and they'd usually just frown and go away. Others still wanted it done so they basically ended up also not having a great time in terms of how long it took, to this day.
We have some actual worked out cool ideas that need to be finalized and completed, and it actually is essentially a "shared" project with what's going on right now. We did some things to make this task possible, otherwise it would have taken weeks instead of days, and we can implement some of that R&D if you can call it that to making transfers easier to do without it taking like an hour each. Basically we thoroughly have to check everything, recheck it, and make sure we don't allow the system to be used to negatively impact someone. The last thing we would want is for a hacker to get into your account and send off your services to another account. I'll actually see if I can work that into this as I go along so maybe we actually get the new process ready and launched.
Another thing that goes along with this, the process will obviously be a lot smoother if its not also used as a means of getting circumventing justice here when it comes to these scalpers. We don't mind if moving forward it's done properly and have basically encouraged it as much as we did at the time to save everyone from the headache they're having today, but at the same time we don't want a ton of transfer requests that just waste everyone's time and get rejected (and believe me, it's insanely harder to do it when an account has already had like 6 previous owners unofficially, and perhaps this is one reason scalpers stopped doing it, because they would have just been rejected if they attempt it on a messy account since it basically looks the same as if someone got hacked 6 times.)
@qqlikelo said:
Everything is clear. I figured out everything. However, the biggest problem is that the value of my "violation vps" is much less than $25. Issue a $25 ticket, which costs much higher than I bought a new vps again. So basically I said so much that I just figured out if I used the vir service reasonably, instead of saving my vps. I'm very sorry. As for finding the scalper and selling me this vps villain, this is not what I can do, and all the transaction information has been lost. Maybe the boss of vir can trace back to him through log/IP address and other information, but it has nothing to do with me. Because I don't have any permissions. I don't even know how much the previous email he gave me was.
I just want a vpn to bypass the firewall. This wasted me too much time.
I'm even wondering what I'm talking about here? Why should I waste my time here? Nothing has changed. Just when I learned some rules that I didn't know before. Laugh.
Like I said from the beginning, your VPS is most likely less value than the fee and I was confused as why you were interested in paying the fee for an appeal/unsuspension, even if it was guaranteed.
As for your situation, are you saying that you don't have the transaction information for the payment you sent to the scalper, or are you saying you don't have it for the original payment on the account? Because those would have two different implications. Do you mind saying how much you paid for this service and the service specs/cost? I asked this previously, I'm unsure if you already answered it.
I may have missed some information because the translation software is imperfect. First of all, I just have some simple hopes, such as repaying this vps and making a new billing cycle to exempt me from punishment. The low cost of doing so does not mean that I can afford any amount... The second thing is that I mean, I don't have any information other than a screenshot of the bill paid to the scalpers. So I can't do anything. To continue to trace and sanction these people, you need to find them yourself. By the way, how much did I pay for the scalpers? This bad guy? Well, it's about $30. Then you paused it in three days.
Finally, after talking so much, I still hope to end this misunderstanding. This is also my starting point. It's my fault to buy vps from a scalper. But I hope you can help me recover it. Maybe it's impossible...
@Franzkafka said:
No.He is suspending the current user of the account.
But currect user isn't his client. It's not in business relationship with him but with the "reseller".
I know.This is not a big deal.But suspend service without early alert is not good.We may not legal customers,but we we paid him by renewal or by adding funds etc.
I'm curious, let's focus on just you for a second instead of theoreticals.
Did you pay for a renewal?
Did you add funds?
Then we can go from there and address your concerns. And do you realize that if the original owner wanted, at any time, without notice to you, he could contact us and provide evidence of the original purchase, say he was hacked, and it would also kick you out of your account without notice, right? I feel like for how severe the negatives can be, you are hyperfocused on the suspension and the most you've said regarding your actual reasoning is that it's "not good" or "unprofessional." I'm a reasonable person and willing to still hear you out on this so we can make continued improvements. I understand it's not nice to not know when exactly your service may be suspended but again, I don't understand what else could have realistically been done in this case in terms of being a more positive experience.
I understand the other ways we could have technically done it and I've gone through them many times. Each of these could have potentially been seen as worse by you or others, and the only way to do it that is 100% in line with our policies and predictable is the way it was done.
Frankly I didn't pay you directly,no renewal and no adding funds.But I know someone dose. Meanwhile I am not a scalper, next renewal I will pay for it.And I must emphasize again,I am here not require you to give my service back.I am here because I think suspend customer service without early alert is not good, especially in this industry.you can check my previous comments.But you just think I am one of these calpers,and I came here just for my service back.This is incorrect and makes me feel like insulted.
@Franzkafka said: Frankly I didn't pay you directly,no renewal and no adding funds.But I know someone dose
You know someone does? You mean the person that "sold" you that VPS in first place?
Btw. if you didn't pay anything to VirMach why are you still here? Why are you not talking to the guy/girl that sold you the VPS and demand him/her to fix the stuff and/or get your money back and/or complain?
Haven't bought a single service in VirMach Great Ryzen 2022 - 2023 Flash Sale.
@Franzkafka said: Frankly I didn't pay you directly,no renewal and no adding funds.But I know someone dose
You know someone does? You mean the person that "sold" you that VPS in first place?
Btw. if you didn't pay anything to VirMach why are you still here? Why are you not talking to the guy/girl that sold you the VPS and demand him/her to fix the stuff and/or get your money back and/or complain?
No.I mean someone just pay for renewal and get suspended.
@Franzkafka said: Frankly I didn't pay you directly,no renewal and no adding funds.But I know someone dose
You know someone does? You mean the person that "sold" you that VPS in first place?
Btw. if you didn't pay anything to VirMach why are you still here? Why are you not talking to the guy/girl that sold you the VPS and demand him/her to fix the stuff and/or get your money back and/or complain?
why you guys can't get my point.I have said,you can suspend my service because I didn't pay you directly,but please inform me before suspension.This should be the professional action
@Franzkafka said: Frankly I didn't pay you directly,no renewal and no adding funds.But I know someone dose.And I am not a scalper, next renewal I will pay for it.And I must emphasize again,I am here not require you to give my service back.I am here because I think suspend customer service without early alert is not good, especially in this industry.you can check you previous comments.But you just think I am one of thescalpers,and I came here just for my service back.This is incorrect.
Do you have any information you can provide regarding your purchase from the scalper? How much did you pay for yours? And if you're here because you think our suspension policy isn't good, what do you more specifically suggest would have been done instead? Give me the amount of time you think you should have been provided and how it would have helped you outside of just reselling it to someone else to reduce your losses.
@qqlikelo said: By the way, how much did I pay for the scalpers? This bad guy? Well, it's about $30. Then you paused it in three days.
May I ask why you decided to pay that much for the service and how you located the scalper? And is there any reason you knew about us enough to want it but not purchase it directly, or did you attempt to purchase directly but just missed the period? Or did you not know about us and you just searched online for a Tokyo VPS and found the scalper first? Is it in relation to payment methods we don't have on our site?
This especially doesn't make sense to me because right now, at this exact second, you can go on our website, and you could have also done this three days ago when you say you made the purchase from the scalper and most likely been able to get it for a similar price. Is it because it renews at a lower rate so you thought it's a better return on your investment by paying a one time fee? And you didn't say which plan you have specifically. Perhaps it was something way better, or maybe not even in Tokyo, I don't believe I've looked at your appeal yet specifically and even if I have I wouldn't know which one is yours, but I'll just use @Franzkafka as an example here.
He got a 384MB special in Tokyo I believe, for $8.88 per year. Perhaps he got it at a different time when it made sense, and again, I don't know how much he paid the scalper. But a similar service can be purchased here at full price for $25 per year in Tokyo: https://billing.virmach.com/cart.php?a=add&pid=206
Other coupon codes that are currently active can possibly bring this down by about 30%
@Franzkafka may I also ask what made it more compelling to buy from the scalper for you? As in, what would have to change for you to have not considered it? Would a setup fee instead of recurring surcharge for Tokyo change it? Availability level? Or did the special have something you really needed like more bandwidth? I assume you're not really running a Telegram bot on it and there has to be some other reason, otherwise it's just weird how you reacted.
They same why you can't get our point that was told multiple times here.
of course I know your point.I give my advice and I also accept the suspension.But once again, please inform your customers( whether he is legal or illegal) before you take any actions.,especially in this industry.
In stasis until the shitposting stops/abates.
Than=compare;then=sequence:brought=bring;bought=buy:staffs=pile of sticks:informations/infos=no plural. It wisnae me! A big boy done it and ran away. || NVMe2G for life! until death (the end is nigh).
@Franzkafka if I may also act, I assume at this point we are both aware you used a scalper, is there any reason you thought it would be better to come here and say otherwise or not provide those details in your appeal? Did you believe it would give you a better chance of unsuspension?
They same why you can't get our point that was told multiple times here.
of course I know your point.I give my advice and I also accept the suspension.But once again, please inform your customers( whether he is legal or illegal) before you take any actions.,especially in this industry.
If you understand our point, how could we possibly do that without the risk of you selling it to someone else? I feel like I've asked this 5 times by now but it's really difficult to take your suggestion seriously if we both understand eachother's points yet you will not state in what way you could have genuinely had a better experience if we warned you before a suspension. I do understand this if you were possibly running something very important but that goes back to why you would do that on someone else's account when you understand other potential risks associated with that.
Okay so here's what I can propose to potentially help everyone out, and this is just an idea I had and in no way official. I'd just like to hear feedback on it and still need to consider potential issues with it.
Would it be helpful if all accounts that are flagged as having this issue or other issues have a big red message when you log in to the client area informing you that it's pending possible suspension? I feel like I can already see some problems with that, since I assume you won't know until you log in and by that point the scalper already has your money. And we can't just publicly publish a list due to privacy reasons and also again, you probably wouldn't see it until it's too late. Of course this also means every person who sees that immediately opens a ticket asking why, and it causes the same support load eventually as processing all the appeals, and that's before we even decide to do anything. So then they get suspended and then we have to do it all over again.
I'd need more information about the entire process to be able to come up with a better warning system.
@Franzkafka said: Frankly I didn't pay you directly,no renewal and no adding funds.But I know someone dose.And I am not a scalper, next renewal I will pay for it.And I must emphasize again,I am here not require you to give my service back.I am here because I think suspend customer service without early alert is not good, especially in this industry.you can check you previous comments.But you just think I am one of thescalpers,and I came here just for my service back.This is incorrect.
Do you have any information you can provide regarding your purchase from the scalper? How much did you pay for yours? And if you're here because you think our suspension policy isn't good, what do you more specifically suggest would have been done instead? Give me the amount of time you think you should have been provided and how it would have helped you outside of just reselling it to someone else to reduce your losses.
@qqlikelo said: By the way, how much did I pay for the scalpers? This bad guy? Well, it's about $30. Then you paused it in three days.
May I ask why you decided to pay that much for the service and how you located the scalper? And is there any reason you knew about us enough to want it but not purchase it directly, or did you attempt to purchase directly but just missed the period? Or did you not know about us and you just searched online for a Tokyo VPS and found the scalper first? Is it in relation to payment methods we don't have on our site?
This especially doesn't make sense to me because right now, at this exact second, you can go on our website, and you could have also done this three days ago when you say you made the purchase from the scalper and most likely been able to get it for a similar price. Is it because it renews at a lower rate so you thought it's a better return on your investment by paying a one time fee? And you didn't say which plan you have specifically. Perhaps it was something way better, or maybe not even in Tokyo, I don't believe I've looked at your appeal yet specifically and even if I have I wouldn't know which one is yours, but I'll just use @Franzkafka as an example here.
He got a 384MB special in Tokyo I believe, for $8.88 per year. Perhaps he got it at a different time when it made sense, and again, I don't know how much he paid the scalper. But a similar service can be purchased here at full price for $25 per year in Tokyo: https://billing.virmach.com/cart.php?a=add&pid=206
Other coupon codes that are currently active can possibly bring this down by about 30%
@Franzkafka may I also ask what made it more compelling to buy from the scalper for you? As in, what would have to change for you to have not considered it? Would a setup fee instead of recurring surcharge for Tokyo change it? Availability level? Or did the special have something you really needed like more bandwidth? I assume you're not really running a Telegram bot on it and there has to be some other reason, otherwise it's just weird how you reacted.
I want an Asian server to do vpn because their latency is lower. I said I didn't ask for it, so price and flow are my focus. I learned about vir through the forum because I have never considered transaction risks. So I bought one with a lower renewal price. This can be regarded as the lowest cost for long-term use. Because he can satisfy me without paying a high fee. You asked me why I didn't buy it directly? Because there is no one, it is out of stock. The Japanese machine of 8.8 stopped when I found that I knew vir. There is no replenishment. Do you want to know who I am? TK: #743940 I sent a complaint, but you didn't reply to me. In fact, I was almost the first to come here, because I wanted to figure out what was going on. If possible, I really hope I can repay this vps. Its discount put me in a trap. I don't even hesitate to come here and talk to you for so long. I don't want to give it up.
@qqlikelo said:
Everything is clear. I figured out everything. However, the biggest problem is that the value of my "violation vps" is much less than $25. Issue a $25 ticket, which costs much higher than I bought a new vps again. So basically I said so much that I just figured out if I used the vir service reasonably, instead of saving my vps. I'm very sorry. As for finding the scalper and selling me this vps villain, this is not what I can do, and all the transaction information has been lost. Maybe the boss of vir can trace back to him through log/IP address and other information, but it has nothing to do with me. Because I don't have any permissions. I don't even know how much the previous email he gave me was.
I just want a vpn to bypass the firewall. This wasted me too much time.
I'm even wondering what I'm talking about here? Why should I waste my time here? Nothing has changed. Just when I learned some rules that I didn't know before. Laugh.
Like I said from the beginning, your VPS is most likely less value than the fee and I was confused as why you were interested in paying the fee for an appeal/unsuspension, even if it was guaranteed.
As for your situation, are you saying that you don't have the transaction information for the payment you sent to the scalper, or are you saying you don't have it for the original payment on the account? Because those would have two different implications. Do you mind saying how much you paid for this service and the service specs/cost? I asked this previously, I'm unsure if you already answered it.
I may have missed some information because the translation software is imperfect. First of all, I just have some simple hopes, such as repaying this vps and making a new billing cycle to exempt me from punishment. The low cost of doing so does not mean that I can afford any amount... The second thing is that I mean, I don't have any information other than a screenshot of the bill paid to the scalpers. So I can't do anything. To continue to trace and sanction these people, you need to find them yourself. By the way, how much did I pay for the scalpers? This bad guy? Well, it's about $30. Then you paused it in three days.
Finally, after talking so much, I still hope to end this misunderstanding. This is also my starting point. It's my fault to buy vps from a scalper. But I hope you can help me recover it. Maybe it's impossible...
My advice is go get a refund from the scalper. You paid $30 for a service you used for 3 days. That doesn't sound smart.
@Franzkafka said: Frankly I didn't pay you directly,no renewal and no adding funds.But I know someone dose.And I am not a scalper, next renewal I will pay for it.And I must emphasize again,I am here not require you to give my service back.I am here because I think suspend customer service without early alert is not good, especially in this industry.you can check you previous comments.But you just think I am one of thescalpers,and I came here just for my service back.This is incorrect.
Do you have any information you can provide regarding your purchase from the scalper? How much did you pay for yours? And if you're here because you think our suspension policy isn't good, what do you more specifically suggest would have been done instead? Give me the amount of time you think you should have been provided and how it would have helped you outside of just reselling it to someone else to reduce your losses.
@qqlikelo said: By the way, how much did I pay for the scalpers? This bad guy? Well, it's about $30. Then you paused it in three days.
May I ask why you decided to pay that much for the service and how you located the scalper? And is there any reason you knew about us enough to want it but not purchase it directly, or did you attempt to purchase directly but just missed the period? Or did you not know about us and you just searched online for a Tokyo VPS and found the scalper first? Is it in relation to payment methods we don't have on our site?
This especially doesn't make sense to me because right now, at this exact second, you can go on our website, and you could have also done this three days ago when you say you made the purchase from the scalper and most likely been able to get it for a similar price. Is it because it renews at a lower rate so you thought it's a better return on your investment by paying a one time fee? And you didn't say which plan you have specifically. Perhaps it was something way better, or maybe not even in Tokyo, I don't believe I've looked at your appeal yet specifically and even if I have I wouldn't know which one is yours, but I'll just use @Franzkafka as an example here.
He got a 384MB special in Tokyo I believe, for $8.88 per year. Perhaps he got it at a different time when it made sense, and again, I don't know how much he paid the scalper. But a similar service can be purchased here at full price for $25 per year in Tokyo: https://billing.virmach.com/cart.php?a=add&pid=206
Other coupon codes that are currently active can possibly bring this down by about 30%
@Franzkafka may I also ask what made it more compelling to buy from the scalper for you? As in, what would have to change for you to have not considered it? Would a setup fee instead of recurring surcharge for Tokyo change it? Availability level? Or did the special have something you really needed like more bandwidth? I assume you're not really running a Telegram bot on it and there has to be some other reason, otherwise it's just weird how you reacted.
Let me explain it more clearly. First,When you release such plan with discount( Tokyo) I didn't know that and I am quite not believe you because you already have a lot of complains about your service in LET. Second, one day I found I need a server in Japan meanwhile with gooe network,and I heard that your server( Tokyo) is good but there is no such plan again.So I decided to purchase one from others.
@Franzkafka said: Frankly I didn't pay you directly,no renewal and no adding funds.But I know someone dose.And I am not a scalper, next renewal I will pay for it.And I must emphasize again,I am here not require you to give my service back.I am here because I think suspend customer service without early alert is not good, especially in this industry.you can check you previous comments.But you just think I am one of thescalpers,and I came here just for my service back.This is incorrect.
Do you have any information you can provide regarding your purchase from the scalper? How much did you pay for yours? And if you're here because you think our suspension policy isn't good, what do you more specifically suggest would have been done instead? Give me the amount of time you think you should have been provided and how it would have helped you outside of just reselling it to someone else to reduce your losses.
@qqlikelo said: By the way, how much did I pay for the scalpers? This bad guy? Well, it's about $30. Then you paused it in three days.
May I ask why you decided to pay that much for the service and how you located the scalper? And is there any reason you knew about us enough to want it but not purchase it directly, or did you attempt to purchase directly but just missed the period? Or did you not know about us and you just searched online for a Tokyo VPS and found the scalper first? Is it in relation to payment methods we don't have on our site?
This especially doesn't make sense to me because right now, at this exact second, you can go on our website, and you could have also done this three days ago when you say you made the purchase from the scalper and most likely been able to get it for a similar price. Is it because it renews at a lower rate so you thought it's a better return on your investment by paying a one time fee? And you didn't say which plan you have specifically. Perhaps it was something way better, or maybe not even in Tokyo, I don't believe I've looked at your appeal yet specifically and even if I have I wouldn't know which one is yours, but I'll just use @Franzkafka as an example here.
He got a 384MB special in Tokyo I believe, for $8.88 per year. Perhaps he got it at a different time when it made sense, and again, I don't know how much he paid the scalper. But a similar service can be purchased here at full price for $25 per year in Tokyo: https://billing.virmach.com/cart.php?a=add&pid=206
Other coupon codes that are currently active can possibly bring this down by about 30%
@Franzkafka may I also ask what made it more compelling to buy from the scalper for you? As in, what would have to change for you to have not considered it? Would a setup fee instead of recurring surcharge for Tokyo change it? Availability level? Or did the special have something you really needed like more bandwidth? I assume you're not really running a Telegram bot on it and there has to be some other reason, otherwise it's just weird how you reacted.
Let me explain it more clearly. First,When you release such plan with discount( Tokyo) I didn't know that and I am quite not believe you because you already have a lot of complains about your service in LET. Second, one day I found I need a server in Japan meanwhile with gooe network,and I heard that your server( Tokyo) is good but there is no such plan again.So I decided to purchase one from others.
And there is one thing,how do you judge whether a man is your customer or just scalper?I am definitely not a scalper,you can check my account info.If some customers like me buy your server in need,but one day he doesn't need it any more so he decides to sell to another guy.Is he a scalper?No.He once to be your real customer and now he just dosen't need it.So he can't transfer his service to another guy?
@Franzkafka said:
And there is one thing,how do you judge whether a man is your customer or just scalper?I am definitely not a scalper,you can check my account info.If some customers like me buy your server in need,but one day he doesn't need it any more so he decides to sell to another guy.Is he a scalper?No.He once to be your real customer and now he just dosen't need it.So he can't transfer his service to another guy?
Then use the official way to transfer a service, maybe by opening a ticket, instead of selling the whole account.
@Franzkafka said: .. but one day he doesn't need it any more so he decides to sell to another guy.Is he a scalper?
That is the definition, if not done through official channels - even if it takes months to process (sorry Virmach!)
@Franzkafka said: So he can't transfer his service to another guy?
See above.
In stasis until the shitposting stops/abates.
Than=compare;then=sequence:brought=bring;bought=buy:staffs=pile of sticks:informations/infos=no plural. It wisnae me! A big boy done it and ran away. || NVMe2G for life! until death (the end is nigh).
@qqlikelo said: I want an Asian server to do vpn because their latency is lower. I said I didn't ask for it, so price and flow are my focus. I learned about vir through the forum because I have never considered transaction risks. So I bought one with a lower renewal price. This can be regarded as the lowest cost for long-term use. Because he can satisfy me without paying a high fee. You asked me why I didn't buy it directly? Because there is no one, it is out of stock. The Japanese machine of 8.8 stopped when I found that I knew vir. There is no replenishment. Do you want to know who I am? TK: #743940 I sent a complaint, but you didn't reply to me. In fact, I was almost the first to come here, because I wanted to figure out what was going on. If possible, I really hope I can repay this vps. Its discount put me in a trap. I don't even hesitate to come here and talk to you for so long. I don't want to give it up.
Okay, so if I understand correctly then, and with the added ticket information:
You purchased, 3 days ago, a service that is $4.57 a year and renews in the next couple months for $30 one-time fee. It has 640MB of RAM and 1TB bandwidth, with 15GB disk, but what's most important for VPN is the 1TB bandwidth. So technically, it should not be any different to you if it's only 384MB RAM but perhaps your specific setup and OS requires more. I can see that you bought this about 7 days ago, which is pretty close to your story, which is very unfortunately, because you purchased this exactly on the same day that I flagged this account. And also the person you purchased it from was directly involved with the other issues I described. It actually looks like this happened within 3 hours of eachother, so you're very unlucky.
Good news is that your appeal included this information and you were honest, so there's a possibly we may be able to help without causing further problems by lying, which most other people did. I'm sure if anyone is reading this they may consider being truthful as well but that also means people will use that maliciously, so you basically made it at the right time for it to be considered at least somewhat genuine.
Anyway, to confirm, you are saying if this was on our site for $4.57 per year plus $30 setup fee with 1TB bandwidth, for your use case, you would have made that purchase directly?
So the market rate over 2 years would be $19.57 per year, and that would have essentially been very close to our advertised price. But 5 years would be $10.57 per year, and you originally would have wanted the $8.88 special. I guess it's difficult to calculate how long you believed you would have kept the service for but surely you also potentially evaluates the other risks associated with it? I mean you don't even have a guarantee that the annual price won't change. I'm not saying it will, just that as a customer that's something you don't know 100%
Short version: your appeal may have a chance, pending other checks when I get to your ticket. And I'll consider making price modifications so others don't end up getting encouraged to use scalpers by perhaps shifting Tokyo additional fee to be non-reoccuring.
@Franzkafka said: .. but one day he doesn't need it any more so he decides to sell to another guy.Is he a scalper?
That is the definition, if not done through official channels - even if it takes months to process (sorry Virmach!)
@Franzkafka said: So he can't transfer his service to another guy?
See above.
About the account selling I have nothing to say,I confirm this behavior is not good.But you also mentioned that the transfer may last months because the poor support.To some degree this have caused the fact that so many guys choose to purchase directly rather than transfer by Official ways. Let's finished this and talk my question again.Do you really think It's a good way to suspend service without early alert?This is my first time among so many providers
@Franzkafka said: Do you really think It's a good way to suspend service without early alert?
Yes! Empathically and the only way. The reasons have already been explained thoroughly.
In stasis until the shitposting stops/abates.
Than=compare;then=sequence:brought=bring;bought=buy:staffs=pile of sticks:informations/infos=no plural. It wisnae me! A big boy done it and ran away. || NVMe2G for life! until death (the end is nigh).
@Franzkafka said: And there is one thing,how do you judge whether a man is your customer or just scalper?I am definitely not a scalper,you can check my account info.If some customers like me buy your server in need,but one day he doesn't need it any more so he decides to sell to another guy.Is he a scalper?No.He once to be your real customer and now he just dosen't need it.So he can't transfer his service to another guy?
We can't properly differentiate between a scalper and unofficial "customer" because the system is not built to be able to support that scenario, nor could it be, since scalpers can then just pretend to be customers. There's a few ways in some scenarios where we can tell. Even if you aren't a scalper, that is not the issue. If I believed you were 100% a scalper we would not even be having this discussion. The account is still technically not officially yours, nor just yours at all times, so it goes based off the entire history.
So any breach of ToS can be enforced for what anyone who had control of the account did on it.
I still haven't heard from you on how much you paid for yours I don't think, or when you made the purchase from the scalper, would you like to share that information?
@Franzkafka said: If some customers like me buy your server in need,but one day he doesn't need it any more so he decides to sell to another guy.Is he a scalper?No
They'd potentially be a scalper if they're selling it above MSRP and more importantly, unless it's officially documented, situations such as this one arise. So if the customer transfers it and makes a profit, that's fine, and perhaps based on other factors it could be considered an investment they made rather than intentional scalping. Still, if the customer instead normally cancels the service, and doesn't try to profit, then that space goes to someone else at similar price or at least most likely a lower price in another sale, so in that case, based on the nature, it's basically still scalping. The scalping part or economics of it is not the sole problem and it probably to some degree is not the biggest problem.
But if they do it by just changing the information over, then that means all the account history is shared and the future owner is now associated with all past negative events on the account.
@Franzkafka said:
The real scalpers should have multiple accounts and purchase servers and sold them frequently. That is what I think scalpers to be like.
You do realize though, that all these accounts are associated with multiple accounts and are purchased and sold frequently? So how exactly do we have a cut-off for when it's OK when it was never OK to begin with to have multiple accounts or giving account credentials to others unofficially?
@FrankZ said:
I expect the problem is easy enough to solve without VirMach's involvement. Create an account in your name, with your account details and purchase a service directly from VirMach's website. Then afterwards live within the TOS and you should not have to worry about being suspended in the future.
Basically my response but I also offered to honor the same deal and provide some courtesy service extension. This is the only proper way to do it.
That's honestly way more generous than I would've expected, and if no one actually takes you up on this, I'd think that the entire scalper's market is basically unsalvageable. How do you convert people that would rather pay a scalper $30+ than set up their own legit account when they aren't even willing to save their account AND keep their deal by going legit?
@Franzkafka said:
of course I know your point.I give my advice and I also accept the suspension.But once again, please inform your customers( whether he is legal or illegal) before you take any actions.,especially in this industry.
In this industry provider suspend the service first and give you chance to fix the problem ( with notification )... This is because maybe your server got hacked and you are on vacation traveling on another country; so any second your server is online and hacked, affect all neighbors. I don't see your point really.
@Franzkafka said: .. but one day he doesn't need it any more so he decides to sell to another guy.Is he a scalper?
That is the definition, if not done through official channels - even if it takes months to process (sorry Virmach!)
@Franzkafka said: So he can't transfer his service to another guy?
See above.
About the account selling I have nothing to say,I confirm this behavior is not good.But you also mentioned that the transfer may last months because the poor support.To some degree this have caused the fact that so many guys choose to purchase directly rather than transfer by Official ways. Let's finished this and talk my question again.
I can say that sure, to some degree it could have potentially caused it but realistically, no. We can wok on the part where we change the pricing and availability of plans to discourage it from there being a need for it but even with our best effort there will always be times where it's not immediately available, especially if no one cancels and holds onto it to resell.
Do you really think It's a good way to suspend service without early alert?This is my first time among so many providers
In this case? Yes, it's a very good idea for several reasons. In all cases? No, and we don't do that.
You have to realize that per our terms of service and how things work, this is essentially either a case of an account being potentially hacked or someone having multiple accounts. If a single account abuses, which they have, it means all linked accounts can be suspended without notice.
And again, one of the reasons it's a terrible idea to buy from scalpers.
You have to understand these things are a normal occurrence, every day. Because people do that. Only in this specific scenario is it seen as abnormal by you since it was never intended that accounts be split off in this way, for good reason. Plenty of people have multiple accounts and the second they do something illegal on one, we go and check for all accounts and suspend them for the exact same reason. Because they essentially are the same person/entity.
You basically chose to associate yourself with all these other people and as a result you unfortunately are held accountable in proxy because we can only treat it as what it really is, which is an account that's not really yours, so if the original owners did something on other services, they are responsible on all their accounts.
(edit) Even worse, should someone commit a really heinous crime on their service, guess what happens when there is an official legal request? You get included in the report. It's just such a bad idea for so many different reasons, we are only getting into it at a very basic level.
@Franzkafka said: And there is one thing,how do you judge whether a man is your customer or just scalper?I am definitely not a scalper,you can check my account info.If some customers like me buy your server in need,but one day he doesn't need it any more so he decides to sell to another guy.Is he a scalper?No.He once to be your real customer and now he just dosen't need it.So he can't transfer his service to another guy?
We can't properly differentiate between a scalper and unofficial "customer" because the system is not built to be able to support that scenario, nor could it be, since scalpers can then just pretend to be customers. There's a few ways in some scenarios where we can tell. Even if you aren't a scalper, that is not the issue. If I believed you were 100% a scalper we would not even be having this discussion. The account is still technically not officially yours, nor just yours at all times, so it goes based off the entire history.
So any breach of ToS can be enforced for what anyone who had control of the account did on it.
I still haven't heard from you on how much you paid for yours I don't think, or when you made the purchase from the scalper, would you like to share that information?
@Franzkafka said: If some customers like me buy your server in need,but one day he doesn't need it any more so he decides to sell to another guy.Is he a scalper?No
They'd potentially be a scalper if they're selling it above MSRP and more importantly, unless it's officially documented, situations such as this one arise. So if the customer transfers it and makes a profit, that's fine, and perhaps based on other factors it could be considered an investment they made rather than intentional scalping. Still, if the customer instead normally cancels the service, and doesn't try to profit, then that space goes to someone else at similar price or at least most likely a lower price in another sale, so in that case, based on the nature, it's basically still scalping. The scalping part or economics of it is not the sole problem and it probably to some degree is not the biggest problem.
But if they do it by just changing the information over, then that means all the account history is shared and the future owner is now associated with all past negative events on the account.
@Franzkafka said:
The real scalpers should have multiple accounts and purchase servers and sold them frequently. That is what I think scalpers to be like.
You do realize though, that all these accounts are associated with multiple accounts and are purchased and sold frequently? So how exactly do we have a cut-off for when it's OK when it was never OK to begin with to have multiple accounts or giving account credentials to others unofficially?
I still haven't heard from you on how much you paid for yours I don't think, or when you made the purchase from the scalper, would you like to share that information?
I bought this in 9.14,and paid for it 15 dollars approximately.
And let me conclude again:
1.I admit selling/purcahse account is not good.But to some degree it's because your poor transfer service.And actually nobody wants to do this if all conditions are met.
2.I am not a scalper and I came here not for getting my service back, While I came here just want to tell you: in my opinion suspend service without early alert is not good.no matter you approve it or not.
3.I gave you my advice but you ignored it and you subconsciously thank I'm a scalper, I just want my services back. It's kind of insulting.
@infplus said: I would like to discuss with you what I am doing wrong. Ticket ID: 229897
...
You don't even need to provide a ticket, and I don't need to look at it, we both know you're a terrible abuser and you're one of the primary people that caused this to happen. Yes, I also know you're the guy additionally abusing the services and causing high loads. Yes, I already have a huge list of all your accounts specifically, if it makes you feel special. No, I haven't gone through them all yet.
Just do yourself a favor and be quiet. It will help you out by not being so obvious and terrible at doing what you do. Your appeals are some of the worst out of anyone. You're not very clever or as clever as you think. You've made me physically facepalm in the past.
I couldn't keep quiet because I strongly disagreed with the name abuser, and I didn't overuse resources, not now, not in the future. I have never abused the services of any provider. However, I violated tos, because one person can only have one account, I am willing to pay the fine and collect all the servers into one account.
@Franzkafka said: I gave you my advice but you ignored it and you subconsciously think I'm a scalper, I just want my services back. It's kind of insulting.
What part of this gives you the idea that I think you're a scalper?
@VirMach said: If I believed you were 100% a scalper we would not even be having this discussion
And what exactly is your advice here? I've heard about how you think there should be some advanced notice before a suspension. Which I thoroughly understand, and responded to and did not ignore. It's already done, I can't go back and give you additional notice, and I've considered it and requested more information on how you would envision it.
@Franzkafka said: I bought this in 9.14,and pay for it 15 dollars approximately.
So in your case, $8.88 in 6 months or so renewal, and then $15 one-time. Over 2 years, pro-rated, that's $14.16 per year. Over 5 years, that's $10.99 per year. Okay, thanks for the information. I've changed our pricing to where instead of being +$1/MO +$10/YR +$18/2YR for Tokyo, it's now just a $10 setup fee. This may change again in the future but it works out to the following for both of these two situations.
$4.57 per year + $30
2 Year: $19.57
5 Year: $10.57
$8.88 per year + $15 (Half year already used)
2 Year: $14.16
5 Year: $10.99
Old official site - $15 per year + $10/YR
2 Year: $25
5 Year: $25
Official site - $15 per year + $10 Setup
2 Year: $20
5 Year: $17
Yes it's still more expensive but there's also coupons that come and go but you can consider the extra $5 a year the "will actually get to use it and not get suspended for breaching ToS and being associated with several other problematic customers" fee. I actually don't know if we have a 30% coupon active for it, I'd have to look but we usually do and that'd change it to $14 for 2 year and $11.90 which is effectively very similar.
This is until someone figures out a way to use this change to their advantage and ruins it for everyone and we have to just change it back.
@VirMach
Your latest actions, patience and responses have genuinely impressed me.
I totally understand the frustrations of the people buying off scalpers however as stated a number of times, your contract / TOS is with the original purchaser (scalper) and is not associated with the current user.
From my perspective, the real problem was accepting the original purchaser and the frustrations / suspensions / abuse / workload are the natural outcome.
So you need to really concentrate on the sign up process (as I am sure you know).
Obviously as a company you need to grow and get more customers but these customers need to be 'trustworthy' and follow the rules. So why don't you focus more on the customers you can verify e.g. do provide proper address matched with payment method, reputable email (not a throw away).
I know this will not erradicate the problem completely however it will certainly reduce them. It would reduce your overall sales initially but by providing a more reliable, reponsive service, more customers would come directly to you in the longer term.
BTW I feel avoiding the OGF is also a good move.
Keep doing what you are doing - you have my support (not that it means much).
When entitled abusers can't accept what they have done is wrong, then just piss off and get a life/legit. You deliberately circumvented official channels so take the punishment.
In stasis until the shitposting stops/abates.
Than=compare;then=sequence:brought=bring;bought=buy:staffs=pile of sticks:informations/infos=no plural. It wisnae me! A big boy done it and ran away. || NVMe2G for life! until death (the end is nigh).
@VirMach said: And what exactly is your advice here? I've heard about how you think there should be some advanced notice before a suspension. Which I thoroughly understand, and responded to and did not ignore. It's already done, I can't go back and give you additional notice, and I've considered it and requested more information on how you would envision it.
please check below
What's your proposal? You haven't actually provided any constructive feedback here
Are you serious?
**
1.That's OK. Whatever the final result is,I still have to say:What you did is not good.You can set a deadline, require people provide more details to prove that they didn't violate your TOS.And then take actions.But you didn't, while suspended customer's service directly. It's a shame-
2.One more thing,plz modified your SUSPENSION APPEAL FORM template. Current template you just require customers answer questions While most questions have nothing to do with this cleanup.If you need customers provide more personal infos to prove he didn't violate TOS, please give your requirement clear. While not publish your announcement about this cleanup in Lowendscript forum. Again,you didn't notify your customers about this cleanup and why.**
I think I already gave my feedback here.But you ignored what I said above.Not a big deal here.I won't reply again.
When I give my feedback，what are you doing？Just ignored it and then ask me give some constructive feedback
@infplus said: I couldn't keep quiet because I strongly disagreed with the name abuser, and I didn't overuse resources, not now, not in the future. I have never abused the services of any provider. However, I violated tos, because one person can only have one account, I am willing to pay the fine and collect all the servers into one account.
I don't know how it translates for you but generally someone who breaks AUP is called an abuser since there was abuse or misuse of the service. If you're actually claiming that you also did not break the AUP, you clearly are only lying to yourself at this point. It's very clear that your usage levels are not within the acceptable levels.
It doesn't help that for some reason you still believe we're at a point where you can continue lying about what you're doing in your appeals, embarrassing yourself, giving me second hand embarrassment, and it also doesn't help that you're replying with more outlandish claims. You can't just keep pretending it's only slightly worse in little modifications in hopes of getting a reduced punishment. That only shows you're not capable of being totally honest and in your case, even if you were, your plan for just slightly reducing the usage will not work because you are also clearly using your services in ways that are not intended, specifically because it will always cause problems.
I did warn you not to reply, but since you have, and not only that, used it as an opportunity to continue spreading lies, now I have to go through your accounts and thoroughly show you and everyone why your claims are false and that just means you continue to bring attention to yourself. It seems like you're interested in making sure that I find more of your abusive services, and won't stop until every single one is suspended. If that's not your end goal then you're approaching the matter in a terrible way.
Also you should consider maybe not using the same name and profile on HostLoc and if you're going to publicly post about every time you do or don't get caught, realize that first of all that's not usually a good idea. In this case it didn't really change anything, but I do also see you spreading lies and bending our words to make us look as if we're doing something way worse. When you tell your little followers that we're charging $25 and leave out all the context, and that we'll just keep the money essentially in all cases and not do anything about it, when you yourself have already had several chances to actually use the system for free and instead decided to not be truthful which makes it difficult to assist you.
How exactly do you propose any situation where you walk away from this being able to continue using the services for what you're actually doing, instead of every time you reply back and say "website"
Do you know how many times I pitied you and decided to be nice about it and the chances you got to actually follow our AUP? You really believe that I didn't already know all those accounts were you? No, I did, and I tried to give you multiple chances. Instead any time I let you walk away and improve, you took it as an opportunity to believe you had somehow "tricked" us into unsuspending your service and learned nothing.
@Franzkafka said: I gave you my advice but you ignored it and you subconsciously think I'm a scalper, I just want my services back. It's kind of insulting.
What part of this gives you the idea that I think you're a scalper?
@VirMach said: If I believed you were 100% a scalper we would not even be having this discussion
And what exactly is your advice here? I've heard about how you think there should be some advanced notice before a suspension. Which I thoroughly understand, and responded to and did not ignore. It's already done, I can't go back and give you additional notice, and I've considered it and requested more information on how you would envision it.
@Franzkafka said: I bought this in 9.14,and pay for it 15 dollars approximately.
So in your case, $8.88 in 6 months or so renewal, and then $15 one-time. Over 2 years, pro-rated, that's $14.16 per year. Over 5 years, that's $10.99 per year. Okay, thanks for the information. I've changed our pricing to where instead of being +$1/MO +$10/YR +$18/2YR for Tokyo, it's now just a $10 setup fee. This may change again in the future but it works out to the following for both of these two situations.
$4.57 per year + $30
2 Year: $19.57
5 Year: $10.57
$8.88 per year + $15 (Half year already used)
2 Year: $14.16
5 Year: $10.99
Old official site - $15 per year + $10/YR
2 Year: $25
5 Year: $25
Official site - $15 per year + $10 Setup
2 Year: $20
5 Year: $17
Yes it's still more expensive but there's also coupons that come and go but you can consider the extra $5 a year the "will actually get to use it and not get suspended for breaching ToS and being associated with several other problematic customers" fee. I actually don't know if we have a 30% coupon active for it, I'd have to look but we usually do and that'd change it to $14 for 2 year and $11.90 which is effectively very similar.
This is until someone figures out a way to use this change to their advantage and ruins it for everyone and we have to just change it back.
@VirMach said: So in your case, $8.88 in 6 months or so renewal, and then $15 one-time. Over 2 years, pro-rated, that's $14.16 per year. Over 5 years, that's $10.99 per year. Okay, thanks for the information. I've changed our pricing to where instead of being +$1/MO +$10/YR +$18/2YR for Tokyo, it's now just a $10 setup fee. This may change again in the future but it works out to the following for both of these two situations.
$4.57 per year + $30
2 Year: $19.57
5 Year: $10.57
$8.88 per year + $15 (Half year already used)
2 Year: $14.16
5 Year: $10.99
Old official site - $15 per year + $10/YR
2 Year: $25
5 Year: $25
Official site - $15 per year + $10 Setup
2 Year: $20
5 Year: $17
Yes it's still more expensive but there's also coupons that come and go but you can consider the extra $5 a year the "will actually get to use it and not get suspended for breaching ToS and being associated with several other problematic customers" fee. I actually don't know if we have a 30% coupon active for it, I'd have to look but we usually do and that'd change it to $14 for 2 year and $11.90 which is effectively very similar.
This is until someone figures out a way to use this change to their advantage and ruins it for everyone and we have to just change it bac
@VirMach said: What part of this gives you the idea that I think you're a scalper?
Let 's check what you said before:
It's weird how you didn't even mention your data being important to you in the ticket either, you seem to be highly interested in just getting unsuspended.
Stop embarrassing yourself.
Would you like me to reply with an equally nonsensical reasoning for why you were suspended, since you made zero effort to actually appeal? Or do you want me to just close the ticket and not generate the suspension fee
@infplus said: I couldn't keep quiet because I strongly disagreed with the name abuser, and I didn't overuse resources, not now, not in the future. I have never abused the services of any provider. However, I violated tos, because one person can only have one account, I am willing to pay the fine and collect all the servers into one account.
I don't know how it translates for you but generally someone who breaks AUP is called an abuser since there was abuse or misuse of the service. If you're actually claiming that you also did not break the AUP, you clearly are only lying to yourself at this point. It's very clear that your usage levels are not within the acceptable levels.
It doesn't help that for some reason you still believe we're at a point where you can continue lying about what you're doing in your appeals, embarrassing yourself, giving me second hand embarrassment, and it also doesn't help that you're replying with more outlandish claims. You can't just keep pretending it's only slightly worse in little modifications in hopes of getting a reduced punishment. That only shows you're not capable of being totally honest and in your case, even if you were, your plan for just slightly reducing the usage will not work because you are also clearly using your services in ways that are not intended, specifically because it will always cause problems.
I did warn you not to reply, but since you have, and not only that, used it as an opportunity to continue spreading lies, now I have to go through your accounts and thoroughly show you and everyone why your claims are false and that just means you continue to bring attention to yourself. It seems like you're interested in making sure that I find more of your abusive services, and won't stop until every single one is suspended. If that's not your end goal then you're approaching the matter in a terrible way.
Also you should consider maybe not using the same name and profile on HostLoc and if you're going to publicly post about every time you do or don't get caught, realize that first of all that's not usually a good idea. In this case it didn't really change anything, but I do also see you spreading lies and bending our words to make us look as if we're doing something way worse. When you tell your little followers that we're charging $25 and leave out all the context, and that we'll just keep the money essentially in all cases and not do anything about it, when you yourself have already had several chances to actually use the system for free and instead decided to not be truthful which makes it difficult to assist you.
How exactly do you propose any situation where you walk away from this being able to continue using the services for what you're actually doing, instead of every time you reply back and say "website"
Do you know how many times I pitied you and decided to be nice about it and the chances you got to actually follow our AUP? You really believe that I didn't already know all those accounts were you? No, I did, and I tried to give you multiple chances. Instead any time I let you walk away and improve, you took it as an opportunity to believe you had somehow "tricked" us into unsuspending your service and learned nothing.
I use the same name in all forums because I don't want to pretend to be myself. The question about how I use the server is that I do use it for my own website. When I reported to you many times that there was a problem with the Tokyo storage node, you ignored it. Obviously, I am not an abuser, because I set the CPU usage of my own program to be suspended when it exceeds 30%. I do not want to affect anyone.
@Franzkafka said: 2.One more thing,plz modified your SUSPENSION APPEAL FORM template. Current template you just require customers answer questions While most questions have nothing to do with this cleanup.If you need customers provide more personal infos to prove he didn't violate TOS, please give your requirement clear. While not publish your announcement about this cleanup in Lowendscript forum. Again,you didn't notify your customers about this cleanup and why.*
Perhaps this is the part where you said it was ignored, so I'll address it.
We can't modify the form to spell out every exact scenario. Usually this type of suspension is not appealable since it's someone who has already abused on one account, and it's accompanied by the original suspension reason on one of these accounts. In this case, it's the same thing, except since you don't have access to all the other accounts you also don't own, the other non-owner was notified. It's a default template for everything, and you could still answer what you did and how you propose preventing it on question #3 but... again, this is something that would basically not be usually appealable and most people don't bother appealing it. Of course given your scenario, it can look confusing. But so can almost any other situation involving the multi-account abuse and unauthorized resale issue.
If you need customers provide more personal infos to prove he didn't violate TOS, please give your requirement clear.
We don't need that to be provided until we usually charge the $25 fee first. I said that in these cases I'd be willing to waive it if someone happened to make the process smoother by adding in the appropriate details. After all, it's a form where you can type whatever else you want. Otherwise we wouldn't be doing it in a ticket format.
There's no requirement for that, you can also not provide it, and we usually wouldn't ask for that either. It's an accommodation that's being made here otherwise the default is a permanent suspension.
The only other way we could have done this would not in any way be to your benefit. But it'd definitely be more "official" and that seems to be what you're looking for instead. It basically goes along the lines of, you know what you did, and you should understand not everything is automatically meant to be appealable. Clearly in this case you can't actually take any steps to prevent further abuse, it's just always there and already done. So what you're essentially saying is that you want us to grey out the suspension appeal button in these cases which we can do. I'll actually do that right now, it'll be a button where it says you cannot appeal this type of suspension, but that just means people are going to make random tickets.
While not publish your announcement about this cleanup in Lowendscript forum.
You still don't understand this part as well. This wasn't an announcement to those customers. We're just talking here. Do you think I announce every time someone has multiple accounts and hosts a phishing site on one and all his services get suspended? Do you think he gets prior warning?
When has anyone brought this up until now? I just knew in this case it'd be talked about and I was right, you immediately came here.
I don't have in me to read all these past few 100s of messages but one thing that might help is on suspension, to automatically create a tarball of the user data on an ftp/scp server or similar, so the user can get the data without a bunch of manual processes and ticket charges. That idea is to allow a cleaner break and remove another avenue of whining.
As a Chinese,I want to remind you that you got to be very sure about what you are now doing, because there has been a lot of discussion about this on several forums in China, they are now cursing you and ready to not renew, some even want to go to the IRS to report your company.
You can issue a warning, you can set a deadline or even add money on their VMs, but without warning and without giving them the opportunity to back up their data and just suspending is really not a very smart choice.
If it was a crackdown on scalpers,it would be justifiable which everyone agree.But a lot of innocent users have been wronged suspended on their own accounts too!
I think you are giving your business to other merchants, there are a lot of your loyal users in China who are now angry and they are very vindictive, this range of offending them, you will see the consequence as soon as this black friday and In the following time.
The Chinese have their own logic of doing things,Sometimes you have to make trade-offs when doing business with them.
You should hire a customer service that understands China and Chinese people, like Racknerd.They are very active in Chinese forums despite that the performance and price of their machine is far from being comparable to yours.They just know how to deal with Chinese customers. It will definitely take your business to the next level.
@Franzkafka said: When I give my feedback，what are you doing？Just ignored it and then ask me give some constructive feedback
You ignored my requests for additional details on the constructive feedback related directly to how you would benefit if you had prior warning, you just keep saying it but don't actually say how that would be better.
I wasn't asking you to personally use our service. In fact I don't know if I can be any more clear than this: we specifically don't want you to use our service. So once again, I'm glad we're in agreement.
@Franzkafka said: When I give my feedback，what are you doing？Just ignored it and then ask me give some constructive feedback
You ignored my requests for additional details on the constructive feedback related directly to how you would benefit if you had prior warning, you just keep saying it but don't actually say how that would be better.
I wasn't asking you to personally use our service. In fact I don't know if I can be any more clear than this: we specifically don't want you to use our service. So once again, I'm glad we're in agreement.
@VirMach I have a free VM from your 2017 easter giveaway, which got migrated to the new Ryzen node, and since it only has 64mb ram so it's not working on Ryzen, resulting an OOM-reboot-OOM loop, causing some CPU load and shutdown by system. Support staff told me that I can cancel it but it seems that free service doesn't have a cancel button.
@VirMach said: What part of this gives you the idea that I think you're a scalper?
Let 's check what you said before:
It's weird how you didn't even mention your data being important to you in the ticket either, you seem to be highly interested in just getting unsuspended.
Stop embarrassing yourself.
Would you like me to reply with an equally nonsensical reasoning for why you were suspended, since you made zero effort to actually appeal? Or do you want me to just close the ticket and not generate the suspension fee
@VirMach said: What part of this gives you the idea that I think you're a scalper?
Let 's check what you said before:
It's weird how you didn't even mention your data being important to you in the ticket either, you seem to be highly interested in just getting unsuspended.
Stop embarrassing yourself.
Would you like me to reply with an equally nonsensical reasoning for why you were suspended, since you made zero effort to actually appeal? Or do you want me to just close the ticket and not generate the suspension fee
You do realize the comment is still there, right? People can look at it so if you just leave out the most important part in relation to scalping, then you can make it sound like anything you want:
If you bought this account, you've already done enough lying and wasting time. If you claim you're the original and only owner, then it's much much worse. It sucks if you're actually a recent owner because everyone else really did a terrible job of hiding it. I'd say you should go to the seller and let him know how awful he is at doing it so he can maybe consider stopping to put everyone else at risk. I can pretty much guarantee every single person who bought one off him is going to get suspended. Anyone else I don't know, there's others on lists but this guy is one of the worst, an amateur. You should have approached this differently to give yourself a better chance. I don't understand why everyone also by default think they should act as if we're stupid instead of attempting to be honest. Maybe that worked for you when you were a child but all it does is essentially leave us no room to be able to reconsider since we can no longer trust any words that come out of your mouth.
I just said if this then this, if that then this. If I thought you were only a scalper why would I say "If you bought this account, you've already done enough lying and wasting time."
Comments
One more thing I didn't know about Virmach.
I'm curious, let's focus on just you for a second instead of theoreticals.
Did you pay for a renewal?
Did you add funds?
Then we can go from there and address your concerns. And do you realize that if the original owner wanted, at any time, without notice to you, he could contact us and provide evidence of the original purchase, say he was hacked, and it would also kick you out of your account without notice, right? I feel like for how severe the negatives can be, you are hyperfocused on the suspension and the most you've said regarding your actual reasoning is that it's "not good" or "unprofessional." I'm a reasonable person and willing to still hear you out on this so we can make continued improvements. I understand it's not nice to not know when exactly your service may be suspended but again, I don't understand what else could have realistically been done in this case in terms of being a more positive experience.
I understand the other ways we could have technically done it and I've gone through them many times. Each of these could have potentially been seen as worse by you or others, and the only way to do it that is 100% in line with our policies and predictable is the way it was done.
Yeah, it needs an overhaul. It basically was done from a long time ago which means it didn't have buttons, people just asked. Then we'd tell them about the arduous process and they'd usually just frown and go away. Others still wanted it done so they basically ended up also not having a great time in terms of how long it took, to this day.
We have some actual worked out cool ideas that need to be finalized and completed, and it actually is essentially a "shared" project with what's going on right now. We did some things to make this task possible, otherwise it would have taken weeks instead of days, and we can implement some of that R&D if you can call it that to making transfers easier to do without it taking like an hour each. Basically we thoroughly have to check everything, recheck it, and make sure we don't allow the system to be used to negatively impact someone. The last thing we would want is for a hacker to get into your account and send off your services to another account. I'll actually see if I can work that into this as I go along so maybe we actually get the new process ready and launched.
Another thing that goes along with this, the process will obviously be a lot smoother if its not also used as a means of getting circumventing justice here when it comes to these scalpers. We don't mind if moving forward it's done properly and have basically encouraged it as much as we did at the time to save everyone from the headache they're having today, but at the same time we don't want a ton of transfer requests that just waste everyone's time and get rejected (and believe me, it's insanely harder to do it when an account has already had like 6 previous owners unofficially, and perhaps this is one reason scalpers stopped doing it, because they would have just been rejected if they attempt it on a messy account since it basically looks the same as if someone got hacked 6 times.)
I may have missed some information because the translation software is imperfect. First of all, I just have some simple hopes, such as repaying this vps and making a new billing cycle to exempt me from punishment. The low cost of doing so does not mean that I can afford any amount... The second thing is that I mean, I don't have any information other than a screenshot of the bill paid to the scalpers. So I can't do anything. To continue to trace and sanction these people, you need to find them yourself. By the way, how much did I pay for the scalpers? This bad guy? Well, it's about $30. Then you paused it in three days.
Finally, after talking so much, I still hope to end this misunderstanding. This is also my starting point. It's my fault to buy vps from a scalper. But I hope you can help me recover it. Maybe it's impossible...
Frankly I didn't pay you directly,no renewal and no adding funds.But I know someone dose. Meanwhile I am not a scalper, next renewal I will pay for it.And I must emphasize again,I am here not require you to give my service back.I am here because I think suspend customer service without early alert is not good, especially in this industry.you can check my previous comments.But you just think I am one of these calpers,and I came here just for my service back.This is incorrect and makes me feel like insulted.
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You know someone does? You mean the person that "sold" you that VPS in first place?
Btw. if you didn't pay anything to VirMach why are you still here? Why are you not talking to the guy/girl that
soldyou the VPS and demandhim/herto fix the stuff and/or get your money back and/or complain?Haven't bought a single service in VirMach Great Ryzen 2022 - 2023 Flash Sale.
No.I mean someone just pay for renewal and get suspended.
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why you guys can't get my point.I have said,you can suspend my service because I didn't pay you directly,but please inform me before suspension.This should be the professional action
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The same way you can't get our point that was told multiple times here.
Haven't bought a single service in VirMach Great Ryzen 2022 - 2023 Flash Sale.
Do you have any information you can provide regarding your purchase from the scalper? How much did you pay for yours? And if you're here because you think our suspension policy isn't good, what do you more specifically suggest would have been done instead? Give me the amount of time you think you should have been provided and how it would have helped you outside of just reselling it to someone else to reduce your losses.
May I ask why you decided to pay that much for the service and how you located the scalper? And is there any reason you knew about us enough to want it but not purchase it directly, or did you attempt to purchase directly but just missed the period? Or did you not know about us and you just searched online for a Tokyo VPS and found the scalper first? Is it in relation to payment methods we don't have on our site?
This especially doesn't make sense to me because right now, at this exact second, you can go on our website, and you could have also done this three days ago when you say you made the purchase from the scalper and most likely been able to get it for a similar price. Is it because it renews at a lower rate so you thought it's a better return on your investment by paying a one time fee? And you didn't say which plan you have specifically. Perhaps it was something way better, or maybe not even in Tokyo, I don't believe I've looked at your appeal yet specifically and even if I have I wouldn't know which one is yours, but I'll just use @Franzkafka as an example here.
He got a 384MB special in Tokyo I believe, for $8.88 per year. Perhaps he got it at a different time when it made sense, and again, I don't know how much he paid the scalper. But a similar service can be purchased here at full price for $25 per year in Tokyo: https://billing.virmach.com/cart.php?a=add&pid=206
Other coupon codes that are currently active can possibly bring this down by about 30%
@Franzkafka may I also ask what made it more compelling to buy from the scalper for you? As in, what would have to change for you to have not considered it? Would a setup fee instead of recurring surcharge for Tokyo change it? Availability level? Or did the special have something you really needed like more bandwidth? I assume you're not really running a Telegram bot on it and there has to be some other reason, otherwise it's just weird how you reacted.
of course I know your point.I give my advice and I also accept the suspension.But once again, please inform your customers( whether he is legal or illegal) before you take any actions.,especially in this industry.
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more THAN
In stasis until the shitposting stops/abates.
Than=compare;then=sequence:brought=bring;bought=buy:staffs=pile of sticks:informations/infos=no plural.
It wisnae me! A big boy done it and ran away. || NVMe2G for life! until death (the end is nigh).
@Franzkafka if I may also act, I assume at this point we are both aware you used a scalper, is there any reason you thought it would be better to come here and say otherwise or not provide those details in your appeal? Did you believe it would give you a better chance of unsuspension?
If you understand our point, how could we possibly do that without the risk of you selling it to someone else? I feel like I've asked this 5 times by now but it's really difficult to take your suggestion seriously if we both understand eachother's points yet you will not state in what way you could have genuinely had a better experience if we warned you before a suspension. I do understand this if you were possibly running something very important but that goes back to why you would do that on someone else's account when you understand other potential risks associated with that.
I'm up to about 70% correct, so don't yell.
Okay so here's what I can propose to potentially help everyone out, and this is just an idea I had and in no way official. I'd just like to hear feedback on it and still need to consider potential issues with it.
Would it be helpful if all accounts that are flagged as having this issue or other issues have a big red message when you log in to the client area informing you that it's pending possible suspension? I feel like I can already see some problems with that, since I assume you won't know until you log in and by that point the scalper already has your money. And we can't just publicly publish a list due to privacy reasons and also again, you probably wouldn't see it until it's too late. Of course this also means every person who sees that immediately opens a ticket asking why, and it causes the same support load eventually as processing all the appeals, and that's before we even decide to do anything. So then they get suspended and then we have to do it all over again.
I'd need more information about the entire process to be able to come up with a better warning system.
I want an Asian server to do vpn because their latency is lower. I said I didn't ask for it, so price and flow are my focus. I learned about vir through the forum because I have never considered transaction risks. So I bought one with a lower renewal price. This can be regarded as the lowest cost for long-term use. Because he can satisfy me without paying a high fee. You asked me why I didn't buy it directly? Because there is no one, it is out of stock. The Japanese machine of 8.8 stopped when I found that I knew vir. There is no replenishment. Do you want to know who I am? TK: #743940 I sent a complaint, but you didn't reply to me. In fact, I was almost the first to come here, because I wanted to figure out what was going on. If possible, I really hope I can repay this vps. Its discount put me in a trap. I don't even hesitate to come here and talk to you for so long. I don't want to give it up.
My advice is go get a refund from the scalper. You paid $30 for a service you used for 3 days. That doesn't sound smart.
Let me explain it more clearly. First,When you release such plan with discount( Tokyo) I didn't know that and I am quite not believe you because you already have a lot of complains about your service in LET. Second, one day I found I need a server in Japan meanwhile with gooe network,and I heard that your server( Tokyo) is good but there is no such plan again.So I decided to purchase one from others.
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And there is one thing,how do you judge whether a man is your customer or just scalper?I am definitely not a scalper,you can check my account info.If some customers like me buy your server in need,but one day he doesn't need it any more so he decides to sell to another guy.Is he a scalper?No.He once to be your real customer and now he just dosen't need it.So he can't transfer his service to another guy?
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which means the crackdown is not thorough enough.
unfortunately viramch doesn't have the time to bust all abusers at once.
Then use the official way to transfer a service, maybe by opening a ticket, instead of selling the whole account.
The real scalpers should have multiple accounts and purchase servers and sold them frequently. That is what I think scalpers to be like.
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That is the definition, if not done through official channels - even if it takes months to process (sorry Virmach!)
See above.
In stasis until the shitposting stops/abates.
Than=compare;then=sequence:brought=bring;bought=buy:staffs=pile of sticks:informations/infos=no plural.
It wisnae me! A big boy done it and ran away. || NVMe2G for life! until death (the end is nigh).
Okay, so if I understand correctly then, and with the added ticket information:
You purchased, 3 days ago, a service that is $4.57 a year and renews in the next couple months for $30 one-time fee. It has 640MB of RAM and 1TB bandwidth, with 15GB disk, but what's most important for VPN is the 1TB bandwidth. So technically, it should not be any different to you if it's only 384MB RAM but perhaps your specific setup and OS requires more. I can see that you bought this about 7 days ago, which is pretty close to your story, which is very unfortunately, because you purchased this exactly on the same day that I flagged this account. And also the person you purchased it from was directly involved with the other issues I described. It actually looks like this happened within 3 hours of eachother, so you're very unlucky.
Good news is that your appeal included this information and you were honest, so there's a possibly we may be able to help without causing further problems by lying, which most other people did. I'm sure if anyone is reading this they may consider being truthful as well but that also means people will use that maliciously, so you basically made it at the right time for it to be considered at least somewhat genuine.
Anyway, to confirm, you are saying if this was on our site for $4.57 per year plus $30 setup fee with 1TB bandwidth, for your use case, you would have made that purchase directly?
So the market rate over 2 years would be $19.57 per year, and that would have essentially been very close to our advertised price. But 5 years would be $10.57 per year, and you originally would have wanted the $8.88 special. I guess it's difficult to calculate how long you believed you would have kept the service for but surely you also potentially evaluates the other risks associated with it? I mean you don't even have a guarantee that the annual price won't change. I'm not saying it will, just that as a customer that's something you don't know 100%
Short version: your appeal may have a chance, pending other checks when I get to your ticket. And I'll consider making price modifications so others don't end up getting encouraged to use scalpers by perhaps shifting Tokyo additional fee to be non-reoccuring.
About the account selling I have nothing to say,I confirm this behavior is not good.But you also mentioned that the transfer may last months because the poor support.To some degree this have caused the fact that so many guys choose to purchase directly rather than transfer by Official ways. Let's finished this and talk my question again.Do you really think It's a good way to suspend service without early alert?This is my first time among so many providers
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Yes! Empathically and the only way. The reasons have already been explained thoroughly.
In stasis until the shitposting stops/abates.
Than=compare;then=sequence:brought=bring;bought=buy:staffs=pile of sticks:informations/infos=no plural.
It wisnae me! A big boy done it and ran away. || NVMe2G for life! until death (the end is nigh).
We can't properly differentiate between a scalper and unofficial "customer" because the system is not built to be able to support that scenario, nor could it be, since scalpers can then just pretend to be customers. There's a few ways in some scenarios where we can tell. Even if you aren't a scalper, that is not the issue. If I believed you were 100% a scalper we would not even be having this discussion. The account is still technically not officially yours, nor just yours at all times, so it goes based off the entire history.
So any breach of ToS can be enforced for what anyone who had control of the account did on it.
I still haven't heard from you on how much you paid for yours I don't think, or when you made the purchase from the scalper, would you like to share that information?
They'd potentially be a scalper if they're selling it above MSRP and more importantly, unless it's officially documented, situations such as this one arise. So if the customer transfers it and makes a profit, that's fine, and perhaps based on other factors it could be considered an investment they made rather than intentional scalping. Still, if the customer instead normally cancels the service, and doesn't try to profit, then that space goes to someone else at similar price or at least most likely a lower price in another sale, so in that case, based on the nature, it's basically still scalping. The scalping part or economics of it is not the sole problem and it probably to some degree is not the biggest problem.
But if they do it by just changing the information over, then that means all the account history is shared and the future owner is now associated with all past negative events on the account.
You do realize though, that all these accounts are associated with multiple accounts and are purchased and sold frequently? So how exactly do we have a cut-off for when it's OK when it was never OK to begin with to have multiple accounts or giving account credentials to others unofficially?
That's honestly way more generous than I would've expected, and if no one actually takes you up on this, I'd think that the entire scalper's market is basically unsalvageable. How do you convert people that would rather pay a scalper $30+ than set up their own legit account when they aren't even willing to save their account AND keep their deal by going legit?
In this industry provider suspend the service first and give you chance to fix the problem ( with notification )... This is because maybe your server got hacked and you are on vacation traveling on another country; so any second your server is online and hacked, affect all neighbors. I don't see your point really.
I can say that sure, to some degree it could have potentially caused it but realistically, no. We can wok on the part where we change the pricing and availability of plans to discourage it from there being a need for it but even with our best effort there will always be times where it's not immediately available, especially if no one cancels and holds onto it to resell.
In this case? Yes, it's a very good idea for several reasons. In all cases? No, and we don't do that.
You have to realize that per our terms of service and how things work, this is essentially either a case of an account being potentially hacked or someone having multiple accounts. If a single account abuses, which they have, it means all linked accounts can be suspended without notice.
And again, one of the reasons it's a terrible idea to buy from scalpers.
You have to understand these things are a normal occurrence, every day. Because people do that. Only in this specific scenario is it seen as abnormal by you since it was never intended that accounts be split off in this way, for good reason. Plenty of people have multiple accounts and the second they do something illegal on one, we go and check for all accounts and suspend them for the exact same reason. Because they essentially are the same person/entity.
You basically chose to associate yourself with all these other people and as a result you unfortunately are held accountable in proxy because we can only treat it as what it really is, which is an account that's not really yours, so if the original owners did something on other services, they are responsible on all their accounts.
(edit) Even worse, should someone commit a really heinous crime on their service, guess what happens when there is an official legal request? You get included in the report. It's just such a bad idea for so many different reasons, we are only getting into it at a very basic level.
I still haven't heard from you on how much you paid for yours I don't think, or when you made the purchase from the scalper, would you like to share that information?
I bought this in 9.14,and paid for it 15 dollars approximately.
And let me conclude again:
1.I admit selling/purcahse account is not good.But to some degree it's because your poor transfer service.And actually nobody wants to do this if all conditions are met.
2.I am not a scalper and I came here not for getting my service back, While I came here just want to tell you: in my opinion suspend service without early alert is not good.no matter you approve it or not.
3.I gave you my advice but you ignored it and you subconsciously thank I'm a scalper, I just want my services back. It's kind of insulting.
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I couldn't keep quiet because I strongly disagreed with the name abuser, and I didn't overuse resources, not now, not in the future. I have never abused the services of any provider. However, I violated tos, because one person can only have one account, I am willing to pay the fine and collect all the servers into one account.
What part of this gives you the idea that I think you're a scalper?
And what exactly is your advice here? I've heard about how you think there should be some advanced notice before a suspension. Which I thoroughly understand, and responded to and did not ignore. It's already done, I can't go back and give you additional notice, and I've considered it and requested more information on how you would envision it.
So in your case, $8.88 in 6 months or so renewal, and then $15 one-time. Over 2 years, pro-rated, that's $14.16 per year. Over 5 years, that's $10.99 per year. Okay, thanks for the information. I've changed our pricing to where instead of being +$1/MO +$10/YR +$18/2YR for Tokyo, it's now just a $10 setup fee. This may change again in the future but it works out to the following for both of these two situations.
$4.57 per year + $30
2 Year: $19.57
5 Year: $10.57
$8.88 per year + $15 (Half year already used)
2 Year: $14.16
5 Year: $10.99
Old official site - $15 per year + $10/YR
2 Year: $25
5 Year: $25
Official site - $15 per year + $10 Setup
2 Year: $20
5 Year: $17
Yes it's still more expensive but there's also coupons that come and go but you can consider the extra $5 a year the "will actually get to use it and not get suspended for breaching ToS and being associated with several other problematic customers" fee. I actually don't know if we have a 30% coupon active for it, I'd have to look but we usually do and that'd change it to $14 for 2 year and $11.90 which is effectively very similar.
This is until someone figures out a way to use this change to their advantage and ruins it for everyone and we have to just change it back.
They can't pay 3$ transfer fee, they will cut corners even for 0.5$
Haven't bought a single service in VirMach Great Ryzen 2022 - 2023 Flash Sale.
@VirMach
Your latest actions, patience and responses have genuinely impressed me.
I totally understand the frustrations of the people buying off scalpers however as stated a number of times, your contract / TOS is with the original purchaser (scalper) and is not associated with the current user.
From my perspective, the real problem was accepting the original purchaser and the frustrations / suspensions / abuse / workload are the natural outcome.
So you need to really concentrate on the sign up process (as I am sure you know).
Obviously as a company you need to grow and get more customers but these customers need to be 'trustworthy' and follow the rules. So why don't you focus more on the customers you can verify e.g. do provide proper address matched with payment method, reputable email (not a throw away).
I know this will not erradicate the problem completely however it will certainly reduce them. It would reduce your overall sales initially but by providing a more reliable, reponsive service, more customers would come directly to you in the longer term.
BTW I feel avoiding the OGF is also a good move.
Keep doing what you are doing - you have my support (not that it means much).
Get your FREE VPS if you develop Open Source software
When entitled abusers can't accept what they have done is wrong, then just piss off and get a life/legit. You deliberately circumvented official channels so take the punishment.
In stasis until the shitposting stops/abates.
Than=compare;then=sequence:brought=bring;bought=buy:staffs=pile of sticks:informations/infos=no plural.
It wisnae me! A big boy done it and ran away. || NVMe2G for life! until death (the end is nigh).
please check below
What's your proposal? You haven't actually provided any constructive feedback here
Are you serious?
**
1.That's OK. Whatever the final result is,I still have to say:What you did is not good.You can set a deadline, require people provide more details to prove that they didn't violate your TOS.And then take actions.But you didn't, while suspended customer's service directly. It's a shame-
2.One more thing,plz modified your SUSPENSION APPEAL FORM template. Current template you just require customers answer questions While most questions have nothing to do with this cleanup.If you need customers provide more personal infos to prove he didn't violate TOS, please give your requirement clear. While not publish your announcement about this cleanup in Lowendscript forum. Again,you didn't notify your customers about this cleanup and why.**
I think I already gave my feedback here.But you ignored what I said above.Not a big deal here.I won't reply again.
When I give my feedback，what are you doing？Just ignored it and then ask me give some constructive feedback
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I don't know how it translates for you but generally someone who breaks AUP is called an abuser since there was abuse or misuse of the service. If you're actually claiming that you also did not break the AUP, you clearly are only lying to yourself at this point. It's very clear that your usage levels are not within the acceptable levels.
It doesn't help that for some reason you still believe we're at a point where you can continue lying about what you're doing in your appeals, embarrassing yourself, giving me second hand embarrassment, and it also doesn't help that you're replying with more outlandish claims. You can't just keep pretending it's only slightly worse in little modifications in hopes of getting a reduced punishment. That only shows you're not capable of being totally honest and in your case, even if you were, your plan for just slightly reducing the usage will not work because you are also clearly using your services in ways that are not intended, specifically because it will always cause problems.
I did warn you not to reply, but since you have, and not only that, used it as an opportunity to continue spreading lies, now I have to go through your accounts and thoroughly show you and everyone why your claims are false and that just means you continue to bring attention to yourself. It seems like you're interested in making sure that I find more of your abusive services, and won't stop until every single one is suspended. If that's not your end goal then you're approaching the matter in a terrible way.
Also you should consider maybe not using the same name and profile on HostLoc and if you're going to publicly post about every time you do or don't get caught, realize that first of all that's not usually a good idea. In this case it didn't really change anything, but I do also see you spreading lies and bending our words to make us look as if we're doing something way worse. When you tell your little followers that we're charging $25 and leave out all the context, and that we'll just keep the money essentially in all cases and not do anything about it, when you yourself have already had several chances to actually use the system for free and instead decided to not be truthful which makes it difficult to assist you.
How exactly do you propose any situation where you walk away from this being able to continue using the services for what you're actually doing, instead of every time you reply back and say "website"
Do you know how many times I pitied you and decided to be nice about it and the chances you got to actually follow our AUP? You really believe that I didn't already know all those accounts were you? No, I did, and I tried to give you multiple chances. Instead any time I let you walk away and improve, you took it as an opportunity to believe you had somehow "tricked" us into unsuspending your service and learned nothing.
Once again.Arrogant.
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💩:Virmach,Greencloud,Pacificrack really sucks
2 Year: $19.57
5 Year: $10.57
2 Year: $14.16
5 Year: $10.99
2 Year: $25
5 Year: $25
2 Year: $20
5 Year: $17
I don't care. I won't use your service again.
🌟:SpartanHost,Cloudcone,Hostodo,WebHorizon
💩:Virmach,Greencloud,Pacificrack really sucks
Let 's check what you said before:
It's weird how you didn't even mention your data being important to you in the ticket either, you seem to be highly interested in just getting unsuspended.
Stop embarrassing yourself.
Would you like me to reply with an equally nonsensical reasoning for why you were suspended, since you made zero effort to actually appeal? Or do you want me to just close the ticket and not generate the suspension fee
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💩:Virmach,Greencloud,Pacificrack really sucks
I use the same name in all forums because I don't want to pretend to be myself. The question about how I use the server is that I do use it for my own website. When I reported to you many times that there was a problem with the Tokyo storage node, you ignored it. Obviously, I am not an abuser, because I set the CPU usage of my own program to be suspended when it exceeds 30%. I do not want to affect anyone.
Perhaps this is the part where you said it was ignored, so I'll address it.
We can't modify the form to spell out every exact scenario. Usually this type of suspension is not appealable since it's someone who has already abused on one account, and it's accompanied by the original suspension reason on one of these accounts. In this case, it's the same thing, except since you don't have access to all the other accounts you also don't own, the other non-owner was notified. It's a default template for everything, and you could still answer what you did and how you propose preventing it on question #3 but... again, this is something that would basically not be usually appealable and most people don't bother appealing it. Of course given your scenario, it can look confusing. But so can almost any other situation involving the multi-account abuse and unauthorized resale issue.
We don't need that to be provided until we usually charge the $25 fee first. I said that in these cases I'd be willing to waive it if someone happened to make the process smoother by adding in the appropriate details. After all, it's a form where you can type whatever else you want. Otherwise we wouldn't be doing it in a ticket format.
There's no requirement for that, you can also not provide it, and we usually wouldn't ask for that either. It's an accommodation that's being made here otherwise the default is a permanent suspension.
The only other way we could have done this would not in any way be to your benefit. But it'd definitely be more "official" and that seems to be what you're looking for instead. It basically goes along the lines of, you know what you did, and you should understand not everything is automatically meant to be appealable. Clearly in this case you can't actually take any steps to prevent further abuse, it's just always there and already done. So what you're essentially saying is that you want us to grey out the suspension appeal button in these cases which we can do. I'll actually do that right now, it'll be a button where it says you cannot appeal this type of suspension, but that just means people are going to make random tickets.
You still don't understand this part as well. This wasn't an announcement to those customers. We're just talking here. Do you think I announce every time someone has multiple accounts and hosts a phishing site on one and all his services get suspended? Do you think he gets prior warning?
When has anyone brought this up until now? I just knew in this case it'd be talked about and I was right, you immediately came here.
I don't have in me to read all these past few 100s of messages but one thing that might help is on suspension, to automatically create a tarball of the user data on an ftp/scp server or similar, so the user can get the data without a bunch of manual processes and ticket charges. That idea is to allow a cleaner break and remove another avenue of whining.
As a Chinese,I want to remind you that you got to be very sure about what you are now doing, because there has been a lot of discussion about this on several forums in China, they are now cursing you and ready to not renew, some even want to go to the IRS to report your company.
You can issue a warning, you can set a deadline or even add money on their VMs, but without warning and without giving them the opportunity to back up their data and just suspending is really not a very smart choice.
If it was a crackdown on scalpers,it would be justifiable which everyone agree.But a lot of innocent users have been wronged suspended on their own accounts too!
I think you are giving your business to other merchants, there are a lot of your loyal users in China who are now angry and they are very vindictive, this range of offending them, you will see the consequence as soon as this black friday and In the following time.
The Chinese have their own logic of doing things,Sometimes you have to make trade-offs when doing business with them.
You should hire a customer service that understands China and Chinese people, like Racknerd.They are very active in Chinese forums despite that the performance and price of their machine is far from being comparable to yours.They just know how to deal with Chinese customers. It will definitely take your business to the next level.
all stand up!
You ignored my requests for additional details on the constructive feedback related directly to how you would benefit if you had prior warning, you just keep saying it but don't actually say how that would be better.
I wasn't asking you to personally use our service. In fact I don't know if I can be any more clear than this: we specifically don't want you to use our service. So once again, I'm glad we're in agreement.
Sure.Goodbye.
🌟:SpartanHost,Cloudcone,Hostodo,WebHorizon
💩:Virmach,Greencloud,Pacificrack really sucks
@VirMach I have a free VM from your 2017 easter giveaway, which got migrated to the new Ryzen node, and since it only has 64mb ram so it's not working on Ryzen, resulting an OOM-reboot-OOM loop, causing some CPU load and shutdown by system. Support staff told me that I can cancel it but it seems that free service doesn't have a cancel button.
You do realize the comment is still there, right? People can look at it so if you just leave out the most important part in relation to scalping, then you can make it sound like anything you want:
I just said if this then this, if that then this. If I thought you were only a scalper why would I say "If you bought this account, you've already done enough lying and wasting time."