VirMach
VirMach
About
- Username
- VirMach
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Comments
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(Quote) Someone made like 2000 tickets the other day because I told him he can't do VPN + US address + PayPal or something when he's from China. Didn't feel like modifying it to merge just his tickets so I just ran it. Then the BF peo…
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(Quote) For a quick reply on deployment issue you need to have one open ticket and it has to be from clicking this button: (Image) If it's done some other way you'll eventually get helped but requires additional troubleshooting on our e…
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(Quote) Oh sale was ended a while ago. (Quote) Should already be, if not use the button on your service page to report an issue with deployment.
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(Quote) My fault on this one. Related to maintenance, and it's been fixed. (Quote) Added to outages.
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Alright, fixed. (Image)
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(Image) I don't know looks pretty normal to me if you tilt your head.
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(Quote) Had to finish unbreaking our site after maintenance, working on that next.
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(Quote) Cost breakdown for Special 512 on annual ($13.75) goes something like this: IPv4 - $4.80 average Ryzen 512MB plan - $4 Being able to create a tickets such as asking where's my order why are you scam - $4.95
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(Quote) Ticket shouldn't be submitted for these. You request a change and then when it fails reply on that ticket. Usually anything outside of this process just results in the function/optional feature being removed from your account. We'…
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(Quote) Use the new generated ticket for them. If it's not yet created, wait for it to be created (around 6 people are left I think.) On hold right now mostly means rounded up tickets that most likely should be closed, but we're not 100% s…
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(Quote) Which is funny since everything runs on Chromium these days. Maybe they ultra "optimize" Chrome.
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(Quote) This sometimes gets me too, the most I've figured out that it's most likely some memory saving feature on Chrome. It's just a guess. I've looked at logs and it's difficult to pinpoint the exact time it happens. My nu…
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(Quote) Ticket, since ticket is already set up for them if you're keeping it you technically don't have to reply but you can reply to let us know to update the specs and that'd be the cleanest way to process them. I'd say I would…
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(Quote) Yeah there's a button for it now.
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(Quote) I've flagged it priority department for you
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(Quote) If you want an actual/specific answer, we need to establish other important variables. There's a reason we always come back to this and we basically leave it as-is in our terms of service: it's hard to define with just that one num…
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Left over storage orders are being sorted now. All that are on problematic accounts are being cancelled and refunded. So a good number of these have since been flagged for closure or have obvious links to multiple accounts, those are all cancelled/…
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(Quote) We have to leave that on for now until some abuse cools off. Once we have the new hire handling it we should be able to allow it again and have it more closely monitored. Your account definitely shows as active, I'll see if I can have …
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Going to purge the cache, it might be causing issues. (Quote) As @Jab mentioned the slider is just a fancy thing that ends up linking to the WHMCS page so you can just go there directly. Yeah I think it's $10 per 2 years for 100GB. The disk pr…
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VPS order backlogs cleared (any left over manual review that was more complicated.) (Quote) If only they actually were able to boycott us instead of continuing to order. I've probably rejected several hundred orders that were clearly linked to…
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I think I'm going to order some pizza, all that 200 IQ imposter busting requires a high calorie refill. Am I going to be ambitious and go for an 18" NY thin pepperoni or just a 14" margherita? Cue the fat man jokes.
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Tech news 2023: entire VPS company's customer base was actually just 6 MJJs.
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(Quote) He definitely has more, a few with "bigger" names and been around longer. Lots of IPs. Lots as in lots that are definitely the same guy same pattern, then a ton more if you include all the ones associated with those.
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(Quote) It was 31 but I looked extra hard for you and it actually came out to 37. I could look a little harder and ruin your prize though, I still haven't ran it through the MJJHineyThrasher.exe Anyway I just wanted to keep you updated so afte…
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(Quote) I really suggest you don't go the same route as the last guy that ignored the seriousness of getting the multi-account issue resolved as concisely as possible. It means one ticket, describe it well but also quickly, and a realistic outc…
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(Quote) I don't think you're going to get a transfer done, any tickets for transfers in multi-account group don't get processed by default until that's first cleared so your best bet is to look for a merger. I'm just assumin…
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(Quote) Okay well your answer is a definite no on getting anything other than an account closure on November 30th if this is your strategy. Congratulations you tricked me into believe you and used up 20 seconds of my life. (Image)
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Taking guesses on the total account tally from this session of adding them up, since there's only so many options it could realistically be I'll take the next 10 guesses. If anyone guesses it correctly (exact) and your LES signup date isn&…
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(Quote) You guys know six degrees of kevin bacon? We need to establish a law for these particular group of terrible multi-accounters. The reason they never learn and come to complain instead is because they're part of the same hivemind of like…
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Uh-oh, one of the accounts I just found was flagged for closure. That immediately makes things not good for you and I wouldn't have found it if you didn't make me look into it further. Now that means you were included in the group of peopl…
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Oh my god what's the point of using so many IPs to circumvent our systems if you're going to just end up mixing all of them anyway??? Wow, thank you for being a customer since 2015 though and for easily linking that 2015 account this mont…
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(Quote) If any problem can be solved with money he better start investing in a time machine.
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These serial multi-account abusers really need to learn that the more tickets they create, the more orders they make, and the more attention they bring to themselves when they come here publicly complaining, the end result will always just be that I…
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It's insane how impossible it is to be helpful to these people. The other option would've been to flag down all his accounts and mark them for closure but instead I decided to open dialogue with him and quickly fix it by having him list th…
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(Quote) Sure we could ignore the huge issue and work on the other stuff but (a) your ticket access will be limited since this is how the process works, (b) one day it will be too late to resolve and it may result in negative consequences for complet…
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(Quote) I can start a super long migration process and get you on LAX2Z018 if you want, as it'd be mutually beneficial (it has more disk.)
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(Quote) Paying individually, don't use add funds, make sure the PayPal is already linked. If you get taken to a page to re-add the account or re-confirm payment, probably don't do it and notify me so I can figure out all these edge cases c…
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(Quote) Find out and let me know, I'm willing to sacrifice your $35.56 for this.
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(Quote) Consider reading the ticket I created to make it very simple for you. Alternatively you can turn it into a long and complicated process where you deny having multiple accounts and then they probably all end up closed in a couple months after…
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(Quote) Use the new deployment issue ticket button thingy, on the service details page. (edit) Okay awesome you already did.
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(Quote) Joined 4:44PM Not very lucky.
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(Quote) The payments were a few seconds apart, I corrected the missing payments but if you're interested in helping us figure out what's more specifically going on, I do notice something weird going on in your account, do you by any chance…
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Okay courtesy of WHMCS continuing to be weird, it looks like a good number of people are trying to buy the special but can't because: (Quote) I'm taking off the existing account restriction, I think we can handle it. At about 30% complete…
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(Quote) Storage nodes tend to not go down and when they go down, they go down hard. They're all hotswap and we have monitoring set up and do health checks often, so it's usually several days of degraded performance if a disk goes out, and …
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(Quote) Make a billing ticket, include invoice IDs and transactions per invoice ID, as in the transactions that specifically were paid for that invoice.
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(Quote) Should work now.
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(Quote) I'm attempting to recreate this issue on your account. (edit) Issue confirmed, testing.
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(Quote) Would be cool to have an ID so I could take a look, oh well. I guess I'll leave for a little while again now. Update though, around 20% of the remaining tickets have been completed since I last updated you guys earlier today.
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(Quote) Glad to provide some entertainment. It wouldn't feel right taking away your guilty pleasure so I'll keep it going for you. <3
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(Quote) I tried hiding that part entirely but it took more than a few minutes to try to locate it the other night. So I guess people shall be confused for the next several years instead.